Honda of Gainesville

4.9

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:00am–5:00pm
Sunday
10:00am–3:00pm
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–6:00pm
Sunday
11:00am–5:00pm

Cars on the lot

100 cars available See all Cars

Dealership reviews

4.9
Rating and reviews of Honda of Gainesville are from Cars.com and DealerRater.com

3786 reviews

HEADACHE!

1.0
by tkeyahcoleman92 on Apr 14, 2022

HEADACHE!!!! I went to get my tag only to find out they haven’t even submitted paperwork and it’s been a whole month. Temp tag expiring and they act like it’s my fault 🤔 Then I finally got them to send a second temp tag and Josh swear he sent it to the correct address but apparently he didn’t because UPS said incorrect address and I had to update it to the correct address. Then he making smart remarks like I’m in the wrong and clearly the problem is on them.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Charged for Service Labor fees OFF THE CHARTS ($233 per...

1.0
by prinluke on Sep 01, 2021

Charged for Service Labor fees OFF THE CHARTS ($233 per hour) Charged for Parts that were almost 5 times what they cost at an Auto Parts Store. Example: charged $139 for a wheel bearing that cost $37 at Advanced Auto Parts Charged a $40 “Miscellaneous Fee” for rags to clean up the shop. Charged $2,250 for service that I could have had done just down the street at City Auto Repair for $1,500 This Dealership is a RIP OFF

Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

We're sorry if we didn't meet all of your expectations. We would be happy to go over any questions you might have about pricing, simply send us an email. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

I do NOT Recommend. Honda of Gainsville listed a "just...

1.0
by Team Taylor on Aug 24, 2021

I do NOT Recommend. Honda of Gainsville listed a "just got in" vehicle for sale that I was interested in, and so I requested an "out the door price". I was soon contacted by a salesman near the end of business day via phone & email who informed me that it indeed was still available, and even went out to take and send me additional pictures (within 30 min timeframe). I immediately told him I was very interested, expressed a desire to put a deposit on the vehicle, and requested to make a scheduled appointment that following morning. The salesman was in regular correspondence with me up to that point UNTIL I informed him that I noticed the price of the vehicle online was now showing an increase online of 1K from my first "out the door" request only 30 min prior. Both the salesman and the customer relations assistant then went radio silent. Neither of them ever returned my emails, calls, or requests to provide me that "out the door" price. Later the next day after numerous attempts to contact them, someone from sales who was looking into it and took a while to get back to me on the phone was "sorry to inform me that it had already been sold" the night before. I found this unsettling because the vehicle had not even hit the lot yet and the pictures were sent by sales from the service area less than 30 min of the dealership closing the night before. Also, that next day when I was told the vehicle was sold it was noted to still be listed for sale and physically on their lot. So basically from the time I pointed out the 1K price discrepancy they did not provide or honor my initial "out the door" pricing request, suddenly stopped all contact, and informed me the next day the vehicle "was sold" despite it's "for sale" status on the lot reflecting the higher price. I will definitely be taking my business elsewhere.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Taylor was welcoming to my wife and I from the moment we...

5.0
by Pastor Dan on Aug 07, 2021

Taylor was welcoming to my wife and I from the moment we walk in the door of Honda of Gainesville. She was attentive to our needs concerning the new vehicle we purchased. She was thorough in setting the new car apps to our desires. I would highly recommend Taylor to anyone whose in need of buying a new car.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

James was super helpful with the purchase of new honda...

5.0
by Jon on Aug 05, 2021

James was super helpful with the purchase of new honda civic! help me out and kept me updated all the time during the process! excellent service and i highly recommend him anytime.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Excellent service. I have purchased 2 of my 3 Hondas...

5.0
by mommab05@bellsouth.net on Jul 12, 2021

Excellent service. I have purchased 2 of my 3 Hondas from James Quenesberry. I highly recommend him when considering a new vehicle. I am very pleased.

Overall experience 5.0 Does recommend this dealer.

Carl Polite is an outstanding salesperson at Honda...

5.0
by Ppich53 on May 27, 2021

Carl Polite is an outstanding salesperson at Honda gainesville. He listens to the need and works to to meet the need. And he is a veteran!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

My experience was awesome. AleGia Manneh took his time...

5.0
by Norma on May 26, 2021

My experience was awesome. AleGia Manneh took his time with me to understand what I wanted and what I could afford. Would Highly recommend them!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

First time at this dealership and other than taking a...

4.8
by flbukeye on Feb 13, 2021

First time at this dealership and other than taking a while longer than I wanted this is the best car buying experience and customer service I've ever had! At 57 I've dealt with a lot! Anthony George was my Salesperson and he was great to work with! A little new, but did a great job and very informative for being new. Michael Jones was my Sales Manager and Luis Espana was the Finance Manager. Both were very friendly, informative and helpful! I got the car I wanted at a good price. I would recommend everyone I worked with.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

James was a five star sales person. He was very...

4.8
by Sheila D on Dec 18, 2020

James was a five star sales person. He was very knowledgeable and helpful. My four starts is for the dealership and the 4 hour process.

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.
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