Honda of Gainesville

HEADACHE!!!! I went to get my tag only to find out they haven’t even submitted paperwork and it’s been a whole month. Temp tag expiring and they act like it’s my fault 🤔 Then I finally got them to send a second temp tag and Josh swear he sent it to the correct address but apparently he didn’t because UPS said incorrect address and I had to update it to the correct address. Then he making smart remarks like I’m in the wrong and clearly the problem is on them.

Charged for Service Labor fees OFF THE CHARTS ($233 per hour) Charged for Parts that were almost 5 times what they cost at an Auto Parts Store. Example: charged $139 for a wheel bearing that cost $37 at Advanced Auto Parts Charged a $40 “Miscellaneous Fee” for rags to clean up the shop. Charged $2,250 for service that I could have had done just down the street at City Auto Repair for $1,500 This Dealership is a RIP OFF

I do NOT Recommend. Honda of Gainsville listed a "just got in" vehicle for sale that I was interested in, and so I requested an "out the door price". I was soon contacted by a salesman near the end of business day via phone & email who informed me that it indeed was still available, and even went out to take and send me additional pictures (within 30 min timeframe). I immediately told him I was very interested, expressed a desire to put a deposit on the vehicle, and requested to make a scheduled appointment that following morning. The salesman was in regular correspondence with me up to that point UNTIL I informed him that I noticed the price of the vehicle online was now showing an increase online of 1K from my first "out the door" request only 30 min prior. Both the salesman and the customer relations assistant then went radio silent. Neither of them ever returned my emails, calls, or requests to provide me that "out the door" price. Later the next day after numerous attempts to contact them, someone from sales who was looking into it and took a while to get back to me on the phone was "sorry to inform me that it had already been sold" the night before. I found this unsettling because the vehicle had not even hit the lot yet and the pictures were sent by sales from the service area less than 30 min of the dealership closing the night before. Also, that next day when I was told the vehicle was sold it was noted to still be listed for sale and physically on their lot. So basically from the time I pointed out the 1K price discrepancy they did not provide or honor my initial "out the door" pricing request, suddenly stopped all contact, and informed me the next day the vehicle "was sold" despite it's "for sale" status on the lot reflecting the higher price. I will definitely be taking my business elsewhere.

Taylor was welcoming to my wife and I from the moment we walk in the door of Honda of Gainesville. She was attentive to our needs concerning the new vehicle we purchased. She was thorough in setting the new car apps to our desires. I would highly recommend Taylor to anyone whose in need of buying a new car.

James was super helpful with the purchase of new honda civic! help me out and kept me updated all the time during the process! excellent service and i highly recommend him anytime.

Excellent service. I have purchased 2 of my 3 Hondas from James Quenesberry. I highly recommend him when considering a new vehicle. I am very pleased.

Carl Polite is an outstanding salesperson at Honda gainesville. He listens to the need and works to to meet the need. And he is a veteran!

My experience was awesome. AleGia Manneh took his time with me to understand what I wanted and what I could afford. Would Highly recommend them!

First time at this dealership and other than taking a while longer than I wanted this is the best car buying experience and customer service I've ever had! At 57 I've dealt with a lot! Anthony George was my Salesperson and he was great to work with! A little new, but did a great job and very informative for being new. Michael Jones was my Sales Manager and Luis Espana was the Finance Manager. Both were very friendly, informative and helpful! I got the car I wanted at a good price. I would recommend everyone I worked with.

James was a five star sales person. He was very knowledgeable and helpful. My four starts is for the dealership and the 4 hour process.