Honda Cars of Rockwall

4.5

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Dealership reviews

4.5
Rating and reviews of Honda Cars of Rockwall are from Cars.com and DealerRater.com

141 reviews

Went into the service department & Rusty is great.

5.0
by Frankie on Aug 13, 2022

Rusty in the service department has always been the best to hand your key to. Also, they will take you home & pick you up when your vehicle is ready.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.

Good experience

5.0
by Tran on Aug 12, 2022

Had a good experience at dealership, my salesman jack help me a lot. Overall would recommend to others. They answer all my questions. And give me what I ask for my trade in.

Customer service 5.0 Buying process 4.0 Quality of repair 4.0 Overall facilities 4.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for your wonderful review, Tran. Our Sales Team works tirelessly to ensure every customer has a wonderful experience. Congratulations on your new vehicle. If we can be of any future assistance, please don't hesitate to contact us at Honda Cars of Rockwall.

Victim of wrong diagnosis.

2.0
by Enoch Apau on Aug 10, 2022

Misdiagnosis which is making me pay unnecessarily and yet they saw nothing wrong with that. After spending so much upon their own recommendations, the problem still exists and now they said it is something else.

Quality of repair 2.0 Overall facilities 5.0 Overall experience 2.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi Enoch, We do stand behind our diagnostic, I do not see where we complete the repairs needed on your vehicle. I would like to personally discuss your concerns about your recent visit to our dealership. When the time allows, please contact me on my cell 972-670-7219. Dave Tunnell Fixed Operations Director davidtunnell@lithia.com 972-670-7219

Good job

5.0
by Michael on Aug 10, 2022

Advisor very helpful and nice smooth dealing, after front flap of car came down on the way home they fixed it quickly so no issues thankfully

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Our Service Department is glad to have assisted you with the front flap on your car in a timely manner, Michael. Honda Cars of Rockwall is always ready to assist you again with helpful interactions.

Oil change & maintenance

5.0
by Paul Parker on Aug 10, 2022

They changed oil, rotated tires & checked it out. It was done in an hour. No problems. I asked for assistance in programming my drivers side mirror which the service person did for me.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Our Service Team is glad to have assisted you with your vehicle's oil change and tire rotation, Paul. We strive to provide timely care and the best work for our valued customers. Honda Cars of Rockwall would be delighted to work with you on your future automotive needs.

Best Dealership in 100 miles

5.0
by Tarrant90 on Aug 09, 2022

I absolutely love Honda Cars of Rockwall. From the time I purchased my vehicle as well as taking it back for oil changes and maintenance it is always a great experience. I will continue here whenever I need a new vehicle or any thing related to my current. Best dealership within 100 miles

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for taking the time to share your 5-star feedback for us here at Honda Cars of Rockwall. We're grateful to know that you always have a great experience at our dealership. Come back and visit us any time, we will always be glad to assist!

Service Department

5.0
by Wendi on Aug 09, 2022

Chad was my service tech and he took car of me great! My appointment was on time and he even had my car washed when my service was done! The dealership also provided a curtesy shuttle to pick me up and drop me off at Hobby Lobby! The drivers were quick and polite too!

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Wendi, thank you for choosing Honda Cars of Rockwall for all of your automotive needs. We are so thankful to see that you had a great experience with our Service Team. We were delighted to be able to provide you with a shuttle and car wash.

Takes a long time!!

1.0
by Victoria on Aug 08, 2022

When I bought my car from here, it was great!!! Servicing, not so much!! They told me it’d only be about an hour and a half to two hours at most and I spent over four and a half hours there!!! I only got the 30,000 mile value service and an alignment done. NONE of their chairs are comfortable at all!!!

Customer service 3.0 Buying process 5.0 Quality of repair 4.0 Overall facilities 4.0 Overall experience 1.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Victoria, I apologize for the time given to complete the work, we should have given you a more realistic time. The work normally takes around four hours to complete plus the car wash, vacuum and we hand dry the vehicle. I would like to speak with get all the information, date, time, and the advisor. I will address our team and make sure we are giving you accurate times to complete the work. Please feel free to contact me on my cell phone 972-670-7219. Dave Tunnell Fixed Operations Director davidtunnell@lithia.com 972-670-7219

Service

4.0
by KH on Aug 07, 2022

Service was fast. I had an appointment and they took me early. Had an issue with my display, but I had to leave my car. I wasn’t offered a rental or shuttle or I would of left my car for additional service. I feel like more could of been done, but it didn’t feel like a priority, they just had me make an appt for another time, even though I showed concern about my vehicle.

Customer service 2.0 Quality of repair 4.0 Overall facilities 3.0 Overall experience 4.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hello, Thank you for your feedback. While we are glad you chose to service your vehicle with us, it is always best to set an appointment to have your vehicle diagnosed. We, like most dealership, are having a difficult time getting new vehicles and thus rentals. We do have a shuttle and that should have been offered to you. I apologize we did not give you the service you expect and assure you we want to meet and exceed your expectations. Please reach out to me on my cell phone 972-670-7219 to discuss these issues.

Professional Services

4.0
by Allen on Aug 07, 2022

Friendly, prompt, professional service. They checked us in quickly and reviewed the requested services. The waiting area is comfortable and provides some convenient refreshments nearby.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 4.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Allen, thank you for trusting us with your vehicle and choosing Honda Cars of Rockwall. We are glad to learn you enjoyed our waiting area; customer service is important to us. Our Service Team will always be here to assist you with friendly, prompt, and professional service.

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