Homer Skelton Chrysler Dodge Jeep RAM
Hours of Operation
Cars on the lot
I called Homer Skelton about a 2021 Jeep Gladiator listed...
I called Homer Skelton about a 2021 Jeep Gladiator listed on their website. I first inquired if it was still available for sale. Salesman April told me she would have to check and call me back. After waiting for 2 hours and April failing to return my call, I called back. This time I talked to Dernita. She said yes it was available and when could I come in to take a test drive. I drove approximately 240 miles one way to see the Gladiator with hopes to purchase it. When I arrive I was told the Jeep is in "TRANSPORT MODE", had not been serviced and I can drive it around their parking lot if I dont exceed 20 MPH. It was Friday afternoon so it was too late to be serviced or made available for purchase. I was told I could come back later to see it. I left and did not make another 240 X 2 mile trip. Extremely poor sales department to be told to come test drive a vehicle in the parking lot only if you stay under 20 MPH. Mind you this is on a $52,000 purchase where a high level professionalism should be expected from their employees.
I recently purchased a 2020 Ram 2500 with the 6.7 diesel...
I recently purchased a 2020 Ram 2500 with the 6.7 diesel engine. The dealership offered 2 free oil changes as a perk for buying the vehicle. On 1/11/21 I went to the dealership for my free oil change. My oil was changed and I left. After leaving I was putting the receipt in my maintenance file I noticed that the dealership used 10w 30 conventional oil. At the time of purchase, I was informed that my truck had synthetic 5w 40 Valvoline oil in it, and to stay with this weight synthetic oil for the extended oil change intervals of 10000 miles. This oil is recommended by Cummings and to use it. I don't understand why the dealership would put a 10w 30 conventional oil in place of the synthetic. I tried to contact the dealership via email and text. I haven't received a response yet. As a consumer, I try to support local businesses. Sometimes you just have to go elsewhere to get quality service. Homer Skelton Chrysler Jeep Dodge you will not be receiving any more business from me. In my opinion, You Suck. Michael Mullins
Liars and Hypocrites running Service Dept.
Do NOT take your vehicle here for service unless you're prepared to pay out of pocket for expenses that were not agreed upon. The service manager told me explicitly that "We won't charge you for anything unless we call you you first, discuss it, and we both agree on the service fee(s)." The same service manager turned around and charged me a bill when I went to go pick up the vehicle after turning it in for a recall from Chrysler. I told him I'm not paying for a recall, and he said well you can't have your vehicle until you pay us. I reported the dealership to Chrysler Customer Care and the dealership is justified, because "they're independently owned and operated, so they can charge whatever they deem necessary." These people are hypocrites and will charge you for things that you didn't ask for even after telling you they won't. Bad business with this service center. Their actions were immoral and hypocritical. I will be driving further away for Chrysler service from now on.
Recently called to talk about a vehicle, and asked why the car was so overpriced compared to other locations. I stated I would meet halfway and work with them, and was told there was no room for negotiation on a 4 year old car. I spoke with the sales "manager" who again was short and would not negotiate and then told to have a fun drive to another dealership for the vehicle. Worst sales manager ever and would never work with this place. They may have a southern accent, but there is no southern hospitality or courtesy at this place! ZERO STARS IN MY OPINION!!
Service on Dodge Journey
Took my car in for a problem I was having. They had me out in about 2 hrs with a diagnosis. Had to leave it there for parts to come in but they provided me a loaner car. Had mine back the next morning. Very pleased with the service Tim Lamar provided. Had my car 4 yrs and they have always done a good job on my maintenance.
Need to have batteries in my keys replace along with oil change. The tech Nate Wesienborn did my service. Overall the tech was friendly also answer my question about tires. Even showed me good prices on some tires along with information if I ever decided to buy tires from them.
The technician is awesome rebuilt the rear differential An it works flawlessly he was very knowledgeable he had it knocked out in no time am very pleased with the service
DJ is the man!
DJ I’m service is absolute top notch and no he did not pay me to say that. Walked in got my truck in for service right away. Always a pleasure to work with. Never tried to up sell me things I don’t need and always has a smile on his face.
Bought wife new car. Salesman was great. Ended up buying me a used one. Service department open on Saturday mornings making it easy to get service done on busy weeks. Everyone at service department has been great to deal with. Mostly just oil changes and tire rotation, but helpful and friendly.
Transmission replaced on my 2011 dodge Caliber.
Nate Weisenborn, Service Advisor keep me informed during the process. He called me several times which is what i asked him to do to keep me updated