Hoffman Audi of East Hartford

4.4

Hours of Operation

Service
Monday
7:00am–5:30pm
Tuesday
7:00am–5:30pm
Wednesday
7:00am–5:30pm
Thursday
7:00am–5:30pm
Friday
7:00am–5:30pm
Saturday
7:30am–3:30pm
Sunday
Closed
Sales
Monday
8:30am–7:00pm
Tuesday
8:30am–7:00pm
Wednesday
8:30am–7:00pm
Thursday
8:30am–7:00pm
Friday
8:30am–6:00pm
Saturday
8:30am–6:00pm
Sunday
Closed

Cars on the lot

59 cars available See all Cars

Dealership reviews

4.4
Rating and reviews of Hoffman Audi of East Hartford are from Cars.com and DealerRater.com

122 reviews

Service/repairs

4.3
by Ellie Dikegoros on Mar 16, 2018

Wonderful efficient service. My problem occurred during the weekend and it was resolved within 2 days. The person who assisted me thruout the process kept me informed thruout the process. Any questions I had he was able to answer and I felt at ease thruout the process. I love Audi and will be an Audi woman for life at HOFFMAN !

Customer service 5.0 Quality of repair 2.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello Ellie, Thank you for choosing Hoffman Audi of East Hartford for your vehicle service needs and for providing us with your feedback about your recent visit. We are pleased to read that our team kept you up to date and answered all your questions throughout the process. We value you as our customer and look forward to seeing you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

Oil issue

4.8
by Nick K. on Mar 14, 2018

I recently brought my Audi A4 into this dealership complaining about it constantly burning oil. Right away, my experience at Hoffman Audi in East Hartford was convenient and comfortable. The gentlemen in the drive through greeted me right away, bringing me to Rob, a service advisor. Rob was very professional, explaining that this issue is one that Audi is aware about. He explained the process, and offered me a shuttle ride to work. Rob kept me updated through the entire process. When I picked my car up, I had a few questions. Rob was happy to get Joel, the master technician, to explain things in more detail and make me feel at ease. Joel was beyond helpful. You can tell he truly is a master of his trade. This was a great experience and I would recommend to friends and family!

Customer service 5.0 Quality of repair 5.0 Overall facilities 4.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello Nick, Thank you for choosing Hoffman Audi of East Hartford and for providing us with your feedback about your recent visit. We are pleased to read that Rob, Joel, and the team addressed your concerns and fully answered all of your questions. We appreciate you as our customer and look forward to seeing you again at your next appointment. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

Key Replacement

5.0
by Eddy on Feb 27, 2018

I needed a new key for my A6. Sadly it wasn?t my first time, but fortunately the pleasant and informed employees made the process all the more enjoyable. I appreciate the `Parts? guy who informed me I could buy as many keys as I needed for the same programming fee. Also, when I arrived at the Service Ctr. there was this young man who asked if I needed help and after telling him the reason for my visit he frantically searched for an available person who could help me. That felt good. I also overheard him saying some guys weren?t available because they still haven?t had their lunch. They were busy at the time I arrived (1:30). Nevertheless, I did think the wait time to program a single key was long, but it was worth the wait. BTW, thanks for the car wash and vacuuming! Great place and ppl.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello Eddy, Thank you for choosing Hoffman Audi of East Hartford and for providing us with your feedback about your recent visit. We are happy to hear that our team was able to help you out with getting a copy of your key. We appreciate you and all of our customers and are here for you anytime you need us so let us know anytime you have any further questions or vehicle service needs! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

Excellent Service Department

5.0
by Pats fan on Feb 24, 2018

Outstanding all around - I use both Hoffman Audi and Porsche service departments and they are customer driven , timely with responses , consistent and accurate

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello Pats Fan, Thank you for choosing Hoffman Audi of East Hartford and Hoffman Porsche for your vehicle service needs! We are so happy to hear that our team was customer driven, timely, consistent and accurate. We appreciate you as our loyal customer and look forward to seeing you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

Rob Hlasyszy Service Advisor

5.0
by Stanley Halibozek on Feb 22, 2018

Rob is always a professional and honest. He has my TRUST. Bought another new Audi Q7 in December 2017. Replaced the battery on my 2009 Q7 this day.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hello Stanley, Thank you for choosing Hoffman Audi of East Hartford and for providing us with your feedback about your recent visit. We are pleased to read that Rob always provides you with professional customer service. We appreciate you and look forward to seeing you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

S4 service

4.8
by S4 on Feb 08, 2018

This is an excellent facility with friendly professional staff. This is my second Audi and Hoffman Audi makes both the buying and servicing processes stress free.

Customer service 5.0 Buying process 5.0 Quality of repair 4.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello S4, Thank you for choosing Hoffman Audi of East Hartford and for providing us with your feedback about your recent visit! We are happy to read that our team ensured that the buying and servicing processes stress free! We appreciate you as our customer and look forward to seeing you again at your next service appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

Best of the best

4.0
by Adam D on Feb 04, 2018

I?ve been using Hoffman Audi for over 10 years and can?t say a single bad thing about them. As always exceptional service at a fair price and the best customer treatment anywhere!!! Period!!! Professionalism at its best from the family that talks cars and everyone is willing to take an extra step just to please a customer.... Special thanks to Alex and Tony for accommodating every need and addressing every problem and going extra mile always with enthusiasm and a smile on their face! Thank you guys Adam Domitrz

Customer service 5.0 Quality of repair 5.0 Overall facilities 1.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi Adam, Thank you for continuing to choose Hoffman Audi of East Hartford and for providing us with your feedback about your recent visit. We are pleased to read that Alex and Tony always go the extra mile to accommodate your needs. We value you as our customer and look forward to seeing you again at your next service appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

In Love With Suzy Q 7

4.5
by SuzieQ7 on Jan 31, 2018

Went in on a lovely Saturday AM and left only to return the very following Thursday to make my purchase and drive away with an absolutely beautiful 2018 Audi Q7. I am In love with the car and decided to go with Hoffman Auto Group because my family has been buying vehicles from them for years. Hoffman provides great customer service and the looking and buying process was simple. Best part about it, I didn?t feel like I had to take a shower after leaving, unlike certain other dealerships / salespeople.

Customer service 5.0 Buying process 5.0 Overall facilities 3.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi SuzieQ7, Thank you for choosing Hoffman Audi of East Hartford and for providing us with your feedback about your recent visit. We are pleased to read that our team ensured that you left with a vehicle that you love! We appreciate you as our customer and look forward to seeing you again when you are in for your first service visit! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

Best car buying experience in a loooong time.

5.0
by Tom S on Oct 14, 2017

We almost bought a used Maserati at another dealer, but didn't primarily due to the trade value of our car. We saw another car very similar on line at Hoffman and drove almost 2 hours to see it. We dealt with Edward who was extremely professional and courteous. I had my facts at hand and said I'm very interested if we can make a deal happen. It was a very short and direct process. He came back with an offer that exceeded anything else we found. We both said that let's not waste time and avoid the typical used car negotiations. He did it. We picked up,the car today and every items I requested to be done was DONE? A GREAT EXPERIENCE AND EVERY DETAIL WAS DONE TO PERFECTION. When I ready for another car, this is the first place I'm going.

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello Tom, Thank you for choosing Hoffman Audi of East Hartford and congratulations on the purchase of your new vehicle! We are pleased to read that Edward was great to work with and provided you with a hassle free experience. We appreciate you and all our customers so anytime you have any further questions or vehicle service needs, let us know! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

Excellent service given to me time and time again

5.0
by David Bayer on Sep 06, 2017

The service I get from Athena and the entire service department time and time again is excellent, best in class. I highly recommend Athena and her team. They are courteous, very accommodating, and the best at what they do.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello David, Thank you for choosing Hoffman Audi of East Hartford and for providing us with your feedback about your recent visit. We are so pleased to read that Athena and the team were accommodating, courteous, and ensured that you had a great experience! See you again next time! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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