Hoffman Audi of East Hartford

4.4

Hours of Operation

Service
Monday
7:00am–5:30pm
Tuesday
7:00am–5:30pm
Wednesday
7:00am–5:30pm
Thursday
7:00am–5:30pm
Friday
7:00am–5:30pm
Saturday
7:30am–3:30pm
Sunday
Closed
Sales
Monday
8:30am–7:00pm
Tuesday
8:30am–7:00pm
Wednesday
8:30am–7:00pm
Thursday
8:30am–7:00pm
Friday
8:30am–6:00pm
Saturday
8:30am–6:00pm
Sunday
Closed

Cars on the lot

59 cars available See all Cars

Dealership reviews

4.4
Rating and reviews of Hoffman Audi of East Hartford are from Cars.com and DealerRater.com

122 reviews

Great service and a great deal!

5.0
by Audifan on Aug 07, 2018

Sylvester and the team at Hoffman Audi took great care of us, gave us a great deal, and made the buying process very easy. This is the second car we’ve bought there, and we will be back again.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Audi customer

5.0
by Stanley on Jul 31, 2018

Jason service writer was very professional and courteous. I did have an appointment but was taken in right away. My vehicle was in for the 5k maintenance service.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Seamless, and painless.

5.0
by Charles L on Jul 30, 2018

After hitting a coyote, the folks at Hoffmans were able to fix my car, and dealt with my insurance company, making the process very easy for me in my busy life. They were very informative as to what was going on, and were very thorough with their repairs.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

mister

1.5
by joe disappointed on Jun 28, 2018

3 Audis and once again, repair costs are astronomical. I thought I had a warranty but apparently time, not mileage ran out despite the fact the item should not have gone bad in the 65,000 miles and that it was bad well before the newly learned time limit was up. No consideration for bringing the car in less than 2 months after the "warranty" was up. I purposely bought a certified used car and all the pre-paid maintenance so I wouldn't have to deal with repair costs but I got snookered again.

Customer service 1.0 Overall experience 2.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello Joe, Our Service Manager, Elliot Matos has called and left a message to speak with you about your concerns. When it is convenient for you, would you please give Elliot a call at (860) 290- 6168? He looks forward to assisting you. Sincerely, Alison Gilbert, Reputation Management specialist, Hoffman Auto Group. Driven by Trust.

was disappointed

3.5
by Dave Marks on Jun 22, 2018

Had notified them about recall. They never ordered the recall aspect. They did do the 10 miles oil change. Never washed nor cleaned the inside of the car after they asked if I wanted it done when I brought it in and said yes.

Customer service 4.0 Overall experience 3.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello Dave, Our Service Manager, Elliot Matos has called and left a message to speak with you about your concerns. When it is convenient for you, would you please give Elliot a call at (860) 290- 6168? He looks forward to assisting you. Sincerely, Alison Gilbert, Reputation Management specialist, Hoffman Auto Group. Driven by Trust.

Mike from the service dept was very unprofessional

1.0
by Monica A on May 31, 2018

I was over charged double for a service was diagnosed by them and was originally quoted half the price! Mike laughed in disrespectful condescending manner about my the condition of my car and he thought enough to display his " quote" personal opinion about my car and was not at all helpful! Totally disrespected as a consumer and patron of Hoffman Audi Service!! I plan to address the local news with regards to how I was treated differently then the other customers!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hello Monica, I understand that you spoke with our Service Manager, Elliot Matos, about your concerns. Customer safety is our top priority and it is our team's professional opinion that your vehicle is not safe to drive based on multiple mechanical and electronic issues as well as coolant leaks. If you would like to discuss your options further please give Elliot a call at (860) 290-6168. We value you as our customer so please let us know if there is anything further that we can do to assist you. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

Hoffman Audi service

5.0
by Audi fan on May 31, 2018

Inhave used Hoffman for over 10 yrs. without fail they make appointments that are convenient, everyone is professional, courteous, and seems to genuinely care about doing a great job. work is always excellent, facilities are spotless.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello Audi fan, Thank you for choosing Hoffman Audi of East Hartford for your vehicle service needs. We are pleased to read that our team was professional, courteous, and ensures that everything is completed to your satisfaction. We value you as our customer and look forward to seeing you again. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

Service Based on Mileage

5.0
by Craig on May 17, 2018

My car was due for service based on mileage. The required lead time to schedule a visit was short and the service time including new brake pads took not much more time than an oil change. Car was returned clean inside and out.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Craig, Thank you for choosing Hoffman Audi of East Hartford for your vehicle service needs. We are pleased to read that our team provided you with a five star experience. We value you as our customer and look forward to seeing you again! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

Service for my 2017 Audi A 4

5.0
by Joanne Fammartino on May 01, 2018

Always on top of everything. Great facility! I keep coming back. Everyone is friendly and courteous. I have been coming there since 1992 and have always been satisfied. Great service and great people!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello Joanne, Thank you for choosing Hoffman BMW of Watertown and for providing us with your feedback about your recent visit. We are pleased to read that our team was friendly and courteous. We value you as our customer and look forward to seeing you again at your next service appointment. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

Oil consumption test

4.8
by James on Apr 11, 2018

I came in to get a oil consumption test on my 2011 Audi A4. The service department was great they scheduled me a loaner for a day and contacted me as soon as my car was done. Highly recommended dealership!!

Customer service 5.0 Buying process 4.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hello James, Thank you for choosing Hoffman Audi of East Hartford for your vehicle service needs. We are so pleased to read that our team provided you with a five star experience! We value you as our customer and look forward to seeing you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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