Hoffman Audi of East Hartford
Hours of Operation
Cars on the lot
Not sure what this means
Sales rep was personable, helpful, on time for appointments, knowledgeable of vehicle features, was pleased with service provided by those involved in transaction including sales mgr, finance mgr
Excellent job throughout the whole complete timing
Excellent job done on time with keeping me informed with no surprises estimate was done up front and Lou my service manager was did the complete excellent job.
Great service, quality vehicles
Salesman Alfonso Lopez found the perfect car and made the entire process easy and enjoyable. Thank you for everything! Cannot recommend enough for current and prospective Audi owners
They are not to be trusted
I took my car to Audi just before my bumper to bumper warranty expired. They told me my car was in perfect condition. A little while after it expired a friend of mine said, sounds like I need new wheel bearings. Some how the techs at audi didnt hear the bearings... so I had to paid to have my wheel bearings, and a light fixed. But they didn't even fix my light.
I was working with two different dealers. Hoffman demonstrated that they really wanted my business right from the start. Sylvester knew just how to work with us to find the right car at the right price.
Bought 2018 Q3
Nice dealership and our salesman Sylvester made a fair trade with us and was terrific to work with. I had gone to 2 other Audi dealerships: the salespersons at 1st dealer had little interest in helping us; the 2nd dealer was better but they would not budge on their pricing. Hoffman's made the deal that mattered.
Mileage service, tire rotation and oil change.
Calling in to speak with anyone in the service department is nearly impossible. I called several times and left messages, and never got a call or email returned. Also. I know that accidents can happen sometimes, but because the service person broke something while rotating my tires, they had to keep my car for an extra day. The folks that work here are very nice people, however I just don’t think that it makes up for the chaos that happens behind the scenes. Also when I purchased my vehicle from this dealer, they assured me that my car had been maintained and serviced by Hoffman Audi for the life of the previous owners lease... however, when I asked recently when I came in for service, they could find no record of my brakes ever being serviced, Which is a big problem for me as we specifically asked about the brakes when we purchased the vehicle. This was the second time that I had my car serviced here.. the first time was literally DAYS after I purchased my vehicle - the wheel bearings were shot, making a very loud humming noise. I just have not gotten good vibes since my initial purchase. I will likely never purchase a vehicle from this dealer again, which is unfortunate because I love my Audi.
Everyone at the facility is very professional and courteous, the facility very clean and welcoming. Dylan was was great. He was ready for me when I got there to see the car for the first time. He reviewed all the car’s information with me and kept me updated throughout the process in finally buying the car.
Great Service Always!
Service is easy to schedule on line and all the service advisors are very attentive and knowledgeable. Alex, Athena, and everyone is very focused on your satisfaction. Drop off service to your work and pick up is convenient. To cap things off the check out process could not be any friendlier, she is sooooo nice!
Recall and alignment
Rocky got us right in for our air bag recall and helped us out by getting us right in for an alignment needed to get our Audi through an inspection. We had 5 cars totaled from a hail storm and Rocky helped us out by gatting us in so our car would get through inspection and back on the road. Mechanics are great as well.