Hoffman Audi of East Hartford

Service is not what it used to be. I had only taken my car in for regular maintenance before but recently was in for repairs. Mechanics claimed to have checked everything when a piece was visibly loose from the car and the heater was not fixed. After a lot of back and forth, repairs finally done. The issues were obvious in the beginning--this makes me very suspicious what's actually done on regular service visits. I have had several people tell me about their negative experiences at Hoffman Audi-- I now have to agree with them about their lack of customer service and poor quality.

I just love my beautiful new Audi A4. I would first like to thank Zachary Hoffman for his professionalism and his kindness. Secondly, I would like to thank my Patrick Kopecki for working hard to help close my deal and going out of his way to make sure I was happy with my purchase. Thirdly, I would like to thank the Financial Manager Drew White for all his help to get the deal completed. All three of these people helped make my dream come true. lastly, thanks to my son in-law Wayne Tursi who works for the Hoffmans and introduced me to the company and the lovely cars they have on their lot. i enjoy going out to the garage just to look at the car sitting there waiting for me to take it for a ride. Thanks again and I will return next time anyone in the family needs a new car. Debra B.

I bought a certified pre owned car from this dealership. As an out of state buyer their finance department messed up the tax on the car, over charged me and never sent the money to Florida for taxes. I then find out from service that the car never had oil change because they needed a special tool for the car that they didn’t have when I bought it so they just told me they changed the oil and never did. I had to pay another dealership to do it and was never reimbursed . The entire staff from Miguel my salesperson down to Pete the “manager” Ron the service Dept guy and even the owners are ignorant and unprofessional. NEVER BUY A CAR FROM THIS PLACE!!!

Deplorable! How deceptive can salesmen be? Mysister’s recent Audi A3 purchase at Hoffman Audiin East Hartford , CT turned out to be horrendous. The owner is a bold face fabricator. He implored my sister to work with the dealer, but how can you trust a business that is so deceitful? In the first week, my sister brought her 2018 certified pre owned Audi back to the dealership two times. This is a car that passed their extensive check list. A fact they were proud to state. First, a tire was slashed and covered up by Armarol. Second, the damaged tire was replaced, but when we asked for paperwork to prove the tire was new, they would not obliged her with documentation. Third, another tire, the front driver side tire lost 20 pounds of air one day after leaving the dealership. All this was approached with a casual matter of fact attitude. Apparently, spending thirty thousand dollars isn’t enough for them to care. There is no such thing as peace of mind! Although Hoffman boasted thirty years in business, they obviously haven’t mastered quality customer service. After we purchased the car, they were rude, unsympathetic, and totally neglectful. Now, the owner, manager, salesmen don’t even return my sister’s phone calls. Would you consider this treatment to be reflective of a honorable, trustworthy business?

My service consultant Jason got me an appointment the same day and all work was completed on time Jason explained everything and kept me updated It was an excellent experience.

Hoffman Audi continues to provide excellent service. The sales and service staff are always professional and courteous and extremely attendant to whatever concerns I may have.

Amaury at Hoffman Audi provided outstanding sales service. I was particular about getting a certain color vehicle. He did great job finding one. Day of purchase was great even though the place was packed. One of the easiest purchases I’ve ever made. Definitely recommend...will be even better I assume when they finish show room.

All done well, completed sooner than expected. Loaner provided made my day much more convenient. Car was washed and cleaned, including removing salt residue from my front floor liners.

Sales rep was personable, helpful, on time for appointments, knowledgeable of vehicle features, was pleased with service provided by those involved in transaction including sales mgr, finance mgr

Excellent job done on time with keeping me informed with no surprises estimate was done up front and Lou my service manager was did the complete excellent job.