Hertz Car Sales Orlando

4.5

Hours of Operation

Sales
Monday
10:00am–8:00pm
Tuesday
10:00am–8:00pm
Wednesday
10:00am–8:00pm
Thursday
10:00am–8:00pm
Friday
10:00am–8:00pm
Saturday
9:00am–6:00pm
Sunday
12:00pm–5:00pm

Cars on the lot

486 cars available See all Cars

Dealership reviews

4.5
Rating and reviews of Hertz Car Sales Orlando are from Cars.com and DealerRater.com

47 reviews

Process made simple

5.0
by Gidget on May 11, 2022

I had the best experience with the whole process of my vehicle purchase. I had an awesome salesman, Jeremy Violet. He was friendly and very professional. Will refer them to anybody I know that is need of a car.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Don't expect them to be prompt

1.0
by Jarred on Jun 08, 2021

We had been waiting for over two weeks for a car that appeared on here and they said they were waiting on a part. Salesman, who had been very nice overall, called yesterday to let us know they had the car. I ask a few simple questions and for some additional pictures which he took care of. Spoke to him as he was leaving work and he said he'd call me today to take care of paperwork. Don't hear from him till lunch time today and he calls to tell me the car was sold last night. I thought we had a clear understanding we were going to purchase and had even discussed arrangements to pick it up and even offered to pay a deposit. That isn't how you do business. Very disappointed. Would not recommend doing business over the phone because apparently they'll sell it to the first person that walks in regardless of what they've told you.

Customer service 1.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

The saga continues

1.8
by Jill C on Apr 29, 2020

We purchased the new to us vehicle on 3/14. My previous lender finally received the payoff for my trade on 4/13. Now, on 4/25, the alternator went bad and a front strut needs to be replaced. Hundreds of dollars in parts alone.

Customer service 2.0 Buying process 3.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

A smooth process

5.0
by Bob Stewart on Nov 16, 2019

I had one of the best car buying experiences ever at Hertz Car Sales Orlando today. My wife and I are owners of a Kia Rio thanks to Chandler Ferguson, and his manager, Eric. From the time I inquired about the car and his very quick response, Chandler proved to be communicative, knowledgeable, and patient with us during the entire process. He showed us a couple of other cars we were interested in, but in the end, we chose the Kia, and we are very happy. We got a better financing deal than we had prequalified for, and were given options about warranties, but not pushed. We chose the Gap Warranty coverage, and that was it in addition to the existing warranties, as well as the 12 month/12,000 warranty that comes from Hertz. I will definitely be recommending Chandler and his team at Hertz if others inquire regarding a used car.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Joe in Winter Park

4.6
by Amazed on Feb 24, 2018

Joe was an amazing car sales man. He was true to what he said and if he didn?t know the answer he found it out for you. Every time I called Hertz Joe would answer it was like he was running the place. Anytime I went to the dealership Joe was out in the heat showing a customer a car. He is just so great. When we went inside the other car sales men were just sitting around eating or chitchatting. Joe was an amazing experience just in himself I have never felt so confident in buying a car and not feeling preassured or stressed. I?m sending all my friends to hertz but not for just hertz but to speak with Joe because he is truly amazing.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 3.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

We're glad Joe was able to exceed all of your expectations. We will pass on the compliments to his management team. Thank you for leaving this wonderful review. We hope we can keep up the great service the next time you are in the market.

Best Car buying experience

5.0
by Amber G. on Jan 14, 2018

I purchased a van in Orlando and was helped by Wendy. The entire experience from start to finish was truly wonderful. Wendy assisted me for over three weeks, while I decided on a vehicle and secured financing through Capital One. She stayed in constant contact and made the process so simple it was scary.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

We're so pleased to read about wonderful experiences like this, and that you received the customer service that you deserve. Thank you for your 5-star review, Amber.

Buying Buick Verano

4.8
by Jim on May 29, 2017

Easy buying experience no haggling vehicles are in great shape great buy for your money . Could not have purchased this vehicle where I live for the same amount it was worth the drive to get it.

Customer service 5.0 Buying process 5.0 Overall facilities 4.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Congratulations on your new Buick Verano Jim! Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. Respectfully, Kevin Lynch G.M

Dishonesty

1.2
by Javier Moncada on May 25, 2017

On 5/20/2017 I went to see a vehicle that I was interested on at this location, I checked in with the sales person, I asked for the vehicle that I wanted to test drive and he said... the so and so car quoted at $$$ and I said yes, that is the one, I then test drove the car and came back and I told him that I wanted to purchase the car and that I was willing to pay part cash and part credit ( I was already approved by Capital one)...then the price changed in a matter of seconds increasing it by $1300, today 5/23/2017 the price was reduced again by $1000.00. I wonder if they use this to bring customers in. I told them not and walked away....just by using this kind of tactic I can tell how honest the people working at this location are.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Great dealership

5.0
by Peter on Apr 23, 2017

Great dealership with an excellent choice of vehicles. Sales team is competent and attentive and they made the whole process very easy.

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

On behalf us all of us at Hertz car sales, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience. We will be sharing your feedback amongst our team. Enjoy your new vehicle and please come visit us again soon! Respectfully, Kevin Lynch

EXCEPTIONAL SERVICE!

5.0
by Kay Wills on Mar 26, 2017

Robert Ortiz and Dennis were the best people I've EVER dealt with! After relocating to Florida and needing a reliable used vehicle and spending 4 days with others dealerships the process and service here was OUTSTANDING! Dennis was super patient and just plain KIND...... Robert was also the best at handling finances as we used our credit union from back home. My Husband and I will NEVER use anyone but this HERTZ to purchase our future cars!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you so much for sharing your experience with Hertz car sale of Orlando. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be "five stars"! Glad to hear you love your new 2015 Nissan Altima Dennis and Robert and the team will be thrilled to hear your feedback! I wish you and Mike the Best. Respectfully, Kevin.L

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