Hertz Car Sales Crystal Lake

4.5

Hours of Operation

Sales
Monday
10:00am–8:00pm
Tuesday
10:00am–8:00pm
Wednesday
10:00am–8:00pm
Thursday
10:00am–8:00pm
Friday
10:00am–8:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Cars on the lot

76 cars available See all Cars

Dealership reviews

4.5
Rating and reviews of Hertz Car Sales Crystal Lake are from Cars.com and DealerRater.com

52 reviews

Dishonest Liars with Junky cars

1.0
by Pilot Al on Aug 04, 2022

What a joke! This dealership has NO Management! Sold a car I was buying to a dealer while in the process of buying it. Then claimed it was not there. They actually hid the car! 5 days later they advertise the car again adding $2000 to the price tag. Drove 1.5 hrs again to buy it with an appointment and they say its sold. The vehicle is still for sale on line 2 days later. Dishonest, lairs waisted 2 days down there. Then they try to pawn off another car that was total JUNK. The other cars they had all had BIG problems one guy said that he would not buy a car from them...And he worked there!

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

23K Jeep Needs New Engine after 3 months!

1.0
by Steve B. on Apr 23, 2022

I purchased a $23,000 2019 Jeep Cherokee and after a month it was in the shop for repairs! Hertz never offered to help pay for anything, which was fine, you can’t predict what happens when it leaves the lot. However, It was back in the shop 5x in 2 months and in the 3rd month the engine was shot! I had the car less than 5 months, after THOUSANDS of dollars spent to fix, The engine was $9,000 which the POWERTRAIN Warranty DIDNT COVER!! Hertz basically told me not to contact them again after asking for help! They did absolutely nothing to help us!! I called non stop for months after it was sitting in the Jeep Dealership and they said since we didn’t purchase an EXTENDED warranty that they won’t help us! Talk about taking your money and laughing at you in the same breath! I’d stay FARRRRR away from this place! You are being warned from someone who put thousands of dollars into a new car, had the PowerTrain warranty, and paid in full!!!!! They will tell you anything you want to hear! They also told me they don’t use CARFAX when asked if it had any previous problems!! I should’ve known right there but figured they were still fine! Trust me, Trust your gut, walk away FAST! Don’t waste your time or money on anything they have to offer!

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Great Experience

5.0
by Chad on Oct 03, 2020

Found a lot of cars only 2-3 years old with low miles and good prices. Very quick process and several warranty options to choose from.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Stay away

1.5
by Michelle Sheehan on Mar 11, 2020

Beware of Hertz Car Sales. They lie and offer promotions and when you try to redeem them, they’ve discontinued the program with no notice! A company not to be trusted!

Customer service 1.0 Buying process 3.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Friendly Staff, Easy to work with (:

5.0
by Cassie on Oct 17, 2019

Great dealership. Was my first car buying experience on my own. Jason was very friendly and helped me find the car I wanted. Wasn't pushy like you would expect car salesmen to be. They work with you to get you a monthly rate you can afford. I was nervous at first but after meeting Jason I felt at ease (: Very easy process and I'm very happy with my new car (: (:

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

We're so glad to hear that Jason exceeded all of your expectations, Cassie. Friendly and not pushy are what we aim for! Thank you for taking the time to share your experience. We hope you continue to enjoy your new car!

Sold me a car with a detached bumper

2.5
by Maria Lufrano on Feb 13, 2019

I purchased a used car last week my car broke down and had no way to get to work and have no money went on line did a application and was approved. I was so excited to pick up my car till I got home and noticed that my tail light was out and that my bumper was not attached. I called the dealer and spoke wit doug who told me to bring the car back. I drove 45 minutes to see doug for that day to be a waste went back the following week to bring my car to Jeff's mechanic which that was a 45 minute waste he couldn't fix the bumper. I went back home waiting on a call which I never recieved I called back and Rick told me Jeff was out do to a situation with family I called back 4 days later Rick answered to only tell me that he will speak with doug and that he will call me back guess what still no phone call this is ridiculous thier so nice to take your money, But the truth is they dont care thier just out for your money. I will never purchase from this location our business again and I will not recommend any of my friends and family. I Plane on sending a report to the better business bureau.

Customer service 4.0 Buying process 4.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for your review. We apologize for this experience and we assure you this is not our standard. Can you please email us at help@hertzcustomercare.com with your contact information, VIN number, and location of vehicle purchased, so we may investigate your concerns and improve our services.

USED CAR PURCHASE

4.8
by Henry on May 03, 2018

Needed to purchase a newer used car for my daughter. We had a very good purchase experience with our sales person Jason and the rest of the staff. No pressure and the pricing is below KBB. Hertz Car Sales in Crystal Lake is a new found gem for me. They will now be considered for any future car needs.

Customer service 5.0 Buying process 5.0 Overall facilities 4.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Our prices at all locations are upfront to create a haggle-free, comfortable environment. Thank you for taking the time to leave this great review, Henry. We hope you'll keep us in mind if you're ever in the market again.

If you truly thothought you had no chance then Her

4.6
by Darryl Herring on Nov 20, 2016

These people should be given a purple heart award for care and understanding of their customers. They take pride in helping and finding ways to get you driving and approved. They have truly shown to go the extra mile

Customer service 5.0 Buying process 5.0 Quality of repair 4.0 Overall facilities 4.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for your 5-star review, Darryl.

Good Car Buying Experience

4.3
by BlueSky on Jun 14, 2016

Excellent car buying experience at Crystal Lake Hertz car sales! Marty and colleagues are sincere and helpful. I didn't feel that I had to watch out for hidden tricks and tactics. Overall it was a very nice car buying experience. Definitely recommend to anybody who is looking for gently-used good-quality car.

Customer service 5.0 Buying process 3.0 Overall facilities 4.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Awesome Service

5.0
by Joelle on Mar 29, 2016

I had a great experience and will definitely be going back for the next car!

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
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