Hendrick Chrysler Dodge Jeep Ram FIAT of Concord

4.6

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:00am–7:00pm
Sunday
12:00pm–6:00pm
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–8:00pm
Sunday
1:00pm–7:00pm

Sales Team

Paul  Boyd headshot

Paul Boyd

Sales (135 Reviews)
Scott  Spainhour headshot

Scott Spainhour

Finance Manager (94 Reviews)
Dealer Experience 9 years
Dealership Experience 9 years
Lee Brown headshot

Lee Brown

Finance Director (76 Reviews)

Cars on the lot

29 cars available See all Cars

Dealership reviews

4.6
Rating and reviews of Hendrick Chrysler Dodge Jeep Ram FIAT of Concord are from Cars.com and DealerRater.com

347 reviews

Great customer service

5.0
by Cedrick Major on Jun 10, 2021

Rebecca was very friendly and professional! All repairs done in a timely manner.

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Cedrick, thank you for taking the time to review Hendrick CDJRF of Concord! We appreciate the opportunity and look forward to seeing you here again in the future.

Great Service

5.0
by Randy Secrest on Jun 10, 2021

Very impressive service dept. Advisor listened to the problem I described. Took the vehicle back to service immediately. The repair was fast and complete. Waiting room was huge probably had 25 people in there, everyone had their own coach, table, or chair. This will be my new service provider and dealer goingforward

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Wonderful! Welcome to the Hendrick CDJRF of Concord family, Randy!

Great service!!!!

5.0
by James Zell on Jun 08, 2021

Very helpful and informative, saved me a lot of money!

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Awesome! We look forward to seeing you again here at Hendrick CDJRF of Concord.

Customer

5.0
by Anthony McGhee on Jun 05, 2021

Awesome service and work was done in a timely manner as well.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Anthony, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick CDJRF of Concord. We hope you have a great day!

Thomas Defeo

5.0
by Demario Morgan on Jun 03, 2021

I was out of warranty but since it was a new car and very common issue with the way the heat been Thomas was able to get me a great deal for my door panels I highly recommend him he knows great customer service ?

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Demario, we are so happy to read such a great review about your experience with Tom and our team here at Hendrick CDJRF of Concord! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Amazing Customer Service

5.0
by Tabatha Chapman on May 24, 2021

I received amazing customer service from Tom DeFeo in the service department. My dodge journey was back on the road super fast!!

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Tabatha, we are so happy to read such a great review about your experience with Tom and our team here at Hendrick CDJRF of Concord! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Tom Defo

4.8
by Mike Wunderkich on May 24, 2021

Tom was very professional and explained everything so I understood all the options for repairs. He also followed through and kept me informed on all work. Very good representative for your company.

Customer service 5.0 Buying process 4.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Mike, thank you for taking the time to review our dealership and share your awesome experience with us. Tom is a wonderful part of our Service Team here at Hendrick CDJRF of Concord and we are thrilled to hear that he was able to take such great care of you. If we can be of any assistance to you in the future, please do not hesitate to contact us.

Service

5.0
by Kayla on May 22, 2021

Jeff Dumbaugh in service was so great to me ! Also Mark the technician was very great and helpful as well.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Awesome! We appreciate the opportunity, Kayla and look forward to seeing you here again.

Service at Hendrick Jeep

5.0
by Russell Goode on May 18, 2021

Tom and the service tech took time to explain what was causing an issue with our sunroof and completed the service on it and a safety recall in a timely manner.

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Russell, we're happy to hear you had such a positive experience with tom and our Service Team!

Great Service

5.0
by David Levitt on May 14, 2021

Forrest Wilkins is the best salesman... very efficient, knowledgeable and reliable. Also Scott in finance was fun as well

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Forrest is pretty awesome, David! Thanks so much for taking the time to share your recent experience with us.

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