Hendrick BMW

4.9

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
7:30am–3:30pm
Sunday
Closed
Sales
Monday
9:00am–7:00pm
Tuesday
9:00am–7:00pm
Wednesday
9:00am–7:00pm
Thursday
9:00am–7:00pm
Friday
9:00am–7:00pm
Saturday
9:00am–5:00pm
Sunday
Closed

Cars on the lot

0 cars available
See all Cars

Dealership reviews

4.9
Rating and reviews of Hendrick BMW are from Cars.com and DealerRater.com

1526 reviews

Amazing Experience!

5.0
by Whitney on Sep 29, 2022

Phil was amazing. He was so helpful and made my experience fantastic with buying my first BMW. I am in love with my X1. I can’t say enough about how thankful I am for Phil’s help.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

very pleased

5.0
by José Garcia on Sep 28, 2022

Mr. Andres Gil was definitely the key and cornerstone in the purchase process, his experience and efficiency throughout the development was essential when closing our purchase, I am infinitely grateful for his good services, thank you very much.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Hendrick BMW

5.0
by Mike McDonald on Sep 26, 2022

Would definitely recommend. Andres Gil was a tremendous help and did great work shepherding us through the purchase process. His attention to detail was on point. Thanks Andres!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Mike, we are very happy we could provide you with a positive experience!!

We purchased a new car we’re happy and satisfied.

5.0
by Liliane Richa on Sep 23, 2022

We had a great service. Micheal Dugan did a great job kept us posted on the car status , we are so happy with our new car. Thank you Micheal .

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Liliane Richa, thank you for taking the time to leave a review for us at Hendrick BMW. We're happy we could meet your expectations! We hope you have a great day!

Highly Recommend Andres Gil @ Hendrick BMW

5.0
by Yasitha on Sep 23, 2022

Its my first BMW and the experience was great. From the beginning I worked with Andres Gil and he was very professional and patient with me. He gave me all the information I need in making the decision. Also helped a lot in the process of configuring the car online. Kept me up to date on the progress of the production process. It's a new PHEV X5 and he knew all the latest information about it and made it lot easier for me in the process. Picking up was also a great experience and it was very smooth. He didn't rush me on any decisions, always shared the information and helped me to get to the conclusion. Overall a great experiance. On the 1st day it self had a flat tyre on 485 and I had to take it back. Andres stepped in and helped on the tyre replacement process also. He didnt just pass it to Service and walked away. Arranged a great loaner since it was a weekend and delivered the vehicle after the tire replacement by himself. If you like to consider a BMW highly recommend to go to Hendrick BMW Charlotte location in Mathews and meet Andres Gil.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Yasitha, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick BMW. Thank you, and have a fantastic day!

The Man, Robert Mann

5.0
by Smithy Team on Sep 13, 2022

We couldn't have asked for a better experience purchasing a new vehicle with BMW Hendrick in Charlotte. Our memorable experience is directly due to our awesome sales rep, Robert Mann. We have become good friends with time and it has made for the smoothest, most transparent, and honest purchase process. Robert Mann stayed in contact with us every week and always was willing to chat. Robert Mann also stood by us the entire time and fought for us to ensure we got our new purchase exactly at MSRP. If you plan to go with BMW, make sure to grab Robert Mann at the Hendrick Charlotte location.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 4.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Smithy, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick BMW!!

The ultimate experience

5.0
by Adonis R Betances on Sep 09, 2022

I had an incredible experience at Hendrick BMW due to the level of care I received from Andres Gil. Andres was extremely knowledgeable, kind, and helpful. There was not a question I asked that he did not know the answer to. You can tell he is genuinely passionate about BMW and it made it so enjoyable to purchase from him. I came in and left with a wealth of knowledge about my driving machine. His passion comes through when he talks about the brand. So much so that my wife purchased an X5 from him back in June and 2 months later I returned to purchase a second vehicle. The entire process was swift and smooth! I would highly recommend Andres Gil @ Hendrick BMW Independence. Keep up the good work!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Adonis, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick BMW!

Great Experience

5.0
by Curt on Sep 03, 2022

Great experience working with Andres, Jacob and the entire team at Hendricks. Very low pressure, answered all my questions and was very transparent with how they derived their numbers. Would definitely recommend this dealership and Andres!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Curt, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick BMW! Until the next time we meet, take care!

Great experience

5.0
by Latisha on Sep 02, 2022

Great experience! It started with Jacob and ended with Andres! This team went above to get me exactly what I needed! Andres was extremely patient and attentive. I will most definitely come back when I’m ready to get rid of this car! Lol

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Latisha, we're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!

Best Dealership exercise with Andres

5.0
by Sahil Ahuja on Sep 01, 2022

Andres Gills at Hendrick BMW is the best Sales person I’ve ever come across. First, he is very patient, he understand your needs and show you vehicle. He makes the entire car buying process so smooth and easy you can’t even think about. He will make sure as a buyer you are satisfied and happy while leaving the dealership with a car :) I’d highly recommend please please look for Andres only if you are looking for BMW’s. Your life will be easy!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Sahil Ahuja, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick BMW! We hope you have a great day!

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