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Aftermarket Rims Severely Scratched
I am updating my review based on my horrible experiences that I have had wit the Hampton Chevrolet Service Department. I got my 2020 Blazer in September 2020. I traded in my 2018 Malibu which had aftermarket rims on it. I wanted to take my rims to the the place where I bought them so that they could take the rims off for the trade in. The dealership told me not to worry they would remove the rims and I could pick them up. When I had them picked up,my boyfriend noticed that they had been scratched on the face of the rim. He requested to speak with the service manager, Joe Bonney who basically did not claim fault, as him and boyfriend got into a very heated discussion almost coming to blows. This type of behavior is unacceptable. This is not how you talk to and treat customers, especially since First Team is a company who claims to be committed to putting their customer's FIRST! They tried tried to sweep my issue under the rug by sending me to some offsite person to paint them for me. Needless to say that did not work out and I am stuck with rims I wished to sell since they would not fit the Blazer. I was never compensated from Hampton Chevrolet. Fast forward to November 2020. I bought a new set of rims for the Blazer which had to be custom made since the Blazer has a 6 lug bolt pattern. Those rims were almost $3K. My Blazer had an issue with the radio and it was taken into the Hampton Chevy service department to be fixed. My new rim had not been on the car for more than a few weeks and when I got it back from the dealership this time CHUNKS of metal my from rims are missing. This time I requested to speak with the GM. I was told by my salesperson that both managers were made aware and someone the would be contacting me. I specifically told then that I did not wish to speak with the service manager as his customer service skills are subpar. I was told that Paul or Dustin would call me personally after reviewing the cameras. I am still waiting. Instead Joe Bonney called me again against my wishes and again my issue has not been resolved. I just want to know how many losses Hampton Chevy expects me to take? How many times will me issues be disregarded? This is very disappointing because I stand firm behind the Chevy Brand and Hampton Chevrolet is not doing them any justice. A paying customer cannot keep taking losses. MY ISSUE NEEDS TO BE ADDRESSED PROPERLY with and outcome that is not in the best interested off the dealership.
We acknowledge your review and are currently looking into the events you’ve detailed.
Friendly service - Tim made the car buying experience...
Friendly service - Tim made the car buying experience tolerable. I hate pushy salesmen. He was respectful of my decisions. I walked away with my new car.
We are pleased to hear your experience was smooth from start to finish, especially that it felt more like “a discussion, not a negotiation.” We’re eager to assist you with every aspect of your automotive inquiries in the future. Regards, Hampton Chevrolet Team
Done fast right and without flaws. I was able to make an appointment that met my needs early in the morning. They took me in and got started without wait.
We appreciate your kind words, Anthony. We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Regards, Hampton Chevrolet Team
I have bought my last 3 cars from here. I just bought another used car, everyone was wonderful! Anyone looking to buy a car should go here u wont be sorry!
Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Benny Cash General Manager 281-421-2800
Would buy from again
Staff was friendly, honest and informative. I did not feel the pressure to buy anything. I would buy from them again.
Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or message us if there is anything else we can do to help you. Regards, Hampton Chevrolet Team
Hampton Chevy is a great dealership. I recommend anyone looking for a new/used vehicle to check them out. Extremely professional staff and super clean facility.
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Regards, Hampton Chevrolet Team
DO NOT purchase a used car from them!! Single mom with...
DO NOT purchase a used car from them!! Single mom with kids. Had been a long time, loyal customer of Phil in the Service Department. Phil always gave honest, quality work, and worked around my schedule (5☆ for Phil). I then paid cash for a car through their used car department which I'd intended to drive for a year before passing it on to my son as his first car. (I advised them of such and that within a year I'd be back for a brand new car for myself.) They didn't want to warranty the used vehicle but I'd insisted. Thank God I did. Two days after purchase the problems started and it spent approximately 5 weeks in their repair shop. Horrible experience! I ended up buying a new car from another dealership who were very happy to obtain a loyal customer.
Went to get an oil change. (drop off service) Did not have an appt. Ended up getting a recall take care of also.
I was there earlier today with all intentions of getting a vehicle I was outside for 20 min and none even came out side. I actually saw people inside looking at me but none would even come and speak. They can never get my business or my family so I will never return
I recently bought a used Sierra from Hampton Chevy. Sales and service went above and beyond to ensure my satisfaction.