H & L Chevrolet

3.5

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–1:00pm
Sunday
Closed
Sales
Monday
8:30am–7:00pm
Tuesday
8:30am–7:00pm
Wednesday
8:30am–7:00pm
Thursday
8:30am–7:00pm
Friday
8:30am–6:00pm
Saturday
8:30am–5:00pm
Sunday
Closed

Cars on the lot

11 cars available See all Cars

Dealership reviews

3.5
Rating and reviews of H & L Chevrolet are from Cars.com and DealerRater.com

46 reviews

Very dissatisfied customer,would never buy from H&

1.0
by Unhappy with ServiceMaster Department on Jun 07, 2022

Service department is terrible, they do not thoroughly check out your vehicle, return it to you without fixing the problem and charge you for it and write on diagnostics that they solved the problem, but didn't. When I contacted them at 7am, Andrew (did not respond till 1pm, I had to each out to other Chevy dealerships for help, leave my car in again and pay another 175.00 to diagnose it, hopefully correctly. H&L, did nothing to help. Michael at the service department , was rude and let's just say I have purchase three vehicles from them, but NEVER aggain!!!

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for the response. We appreciate your business. All though your transmission is under warranty. We did find it a quart low of fluid which is not under warranty. Andrew returned from vacation at noon and called you at 1:00 pm. He knows you very well and has always tried to help you as much as he could.

Chevy dealership technicians are not knowledgeable

1.0
by D Ng on May 14, 2022

They did not have the knowledge to repair my Camaro. A shop full of certified Chevy technicians and not one can work on the convertible top.

Customer service 1.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for giving us the opportunity to service your Camano. Upon inspection of the vehicle we noticed the convertible top damaged, and the frame damaged from where a tree fell on the vehicle. I understand the Camaro is used everyday by your son to go to high school in. We thought it was in your best interest for you to take the car to a convertible top and frame specialist. Thank you again for your review.

THEY WERE GREAT, PAIN FREE AND QUICK

5.0
by CAT TRUCKING on Apr 24, 2021

WENT IN FOR A SMALL ISSUE, THEY TOOK ME IN, FIXED MY TRUCK QUICKLY, PRICE WAS FINE, GOT TRUCK BACK CLEAN. i WILL RETURN FOR SERVICE

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

We appreciate your kind words. We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. The H & L Chevrolet Team

Brought my truck in to address some small issues. they...

5.0
by CAT Trucking on Apr 22, 2021

Brought my truck in to address some small issues. they were the best. in and out quickly. price reasonable. kept my truck clean. I have been to a lot of dealers and H&L Chevrolet is by far the best.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I have been a GM technician for 15 years and the way...

1.0
by Llsmith88 on Apr 17, 2021

I have been a GM technician for 15 years and the way this dealership treats there customers is the worst I have ever seen over charge because the customer is deaf an they think they can get away with it they brake additional parts and charge for what they broke because they are incapable of doing the job properly what a bunch of hacks they are what give mechanics a bad name if I broke something as I tech I fixed it or paid for it not tell the customer it was broken and make them pay for it but I also did the job correctly so things don’t get damaged what a complete bunch of hacks

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Even though I did not buy car from this dealership due to...

5.0
by vinny069 on Dec 10, 2020

Even though I did not buy car from this dealership due to logistics my experience with salesperson bob was excellent.. I felt like I was dealing with a everyday human being which is uncommon in car industry..

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I was looking for a newer car to buy. I visited numerous...

5.0
by jyunik1 on Aug 27, 2020

I was looking for a newer car to buy. I visited numerous car dealerships, all were very positive, but H&L Chevrolet was a cut above the rest by far. Every call was returned, every question answered promptly. I live in Harrisburg, Pa., and because of COVID-19, I could not travel to Connecticut because of my occupation. H&L drove the car I wanted to buy to Pennsylvania. They drove 3.5 hours to deliver the car I wanted, then drove 3.5 hours back. Talk about above the call of duty! The salesman Lou was great to work with, he was very professional, and he was the one who drove the car to Pennsylvania. I give them an A+++

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Just Plain Lousy

1.0
by Unhappy in CT on Mar 04, 2020

I've owned cars for 50 years and have dealt with many dealers. These guys are the worst. They charged me $300 just to figure out what was wrong, and then quoted a ridiculous price to fix it. I called another dealer and they quoted me 1/3 the price for the same work. They were unfriendly and unhelpful. I rarely write negative reviews, but this experience warranted it.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

beware not able to diagnose or fix problems

1.2
by Dr R on Feb 25, 2020

don't bring anything that needs to actually be fixed, you will get overcharged, even get charged for them to tell you nothing is wrong and get charged to replace parts that have nothing wrong with them, all to get your car back with your problems unresolved. spent 1 week, hundreds of dollars to replace good parts that didn't fix the problem it was brought in for. spent 2nd week with the car to sitting in the parking lot to get worked on an hour or so and then get a not clear answer as to exactly what they determined the problem is. Now they say they think they know what the source of problem is and it will need at least another week, major disassembly of things you don't want anyone disassembling and 4,000 to 6,000 to repair? In the end they expect you to trust them with this type of major repair after basic diagnostics for parts they already replaced didn't seem to be performed and they are not really confidently sure of exact problem. If you want to ask questions, prepare for double talk and avoidance.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

STAY AWAY!!! I HIGHLY DO NOT recommend this dealer. If I...

1.0
by matt_strati on Dec 15, 2019

STAY AWAY!!! I HIGHLY DO NOT recommend this dealer. If I could give this place 0 stars I would. I’ve been to many dealerships and I’ve never been treated with such disrespect. I dropped my truck off in August and just picked it up December 12th... Meanwhile through this whole process it was very difficult to get in contact with the service department. I left multiple messages with the secretary and even on the service managers voicemail which I still never received phone calls back on the status of my truck. Today I went in to get a print out of my records on my vehicle and the service advisor told me he could not do it today with an attitude. When I asked why he said “I’m too busy”. After a couple minutes of arguing he went and got the manager, who I have to say was very unprofessional and used vulgar language. He told me it can not be done today and will email it to me Monday. Telling the service advisor to “get his f***** email”. Last time they informed me that they would email me, I never received the email. I had to go back in and get them to email me the documents when I was standing in front of them. I have had nothing but issues with the dealership and will never go back. As I was leaving the manager was even more unprofessional using profanity as I left. This is not the place to bring your car for service. I would go to any other surrounding Chevy dealers.

Overall experience 1.0 Does not recommend this dealer.
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