Grubbs Volvo Cars Grapevine

3.4

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:00am–5:00pm
Sunday
9:00am–5:00pm
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–7:00pm
Sunday
Closed

Cars on the lot

160 cars available See all Cars

Dealership reviews

3.4
Rating and reviews of Grubbs Volvo Cars Grapevine are from Cars.com and DealerRater.com

34 reviews

Great experience with service advisor David Bulkeley.

5.0
by Stan on Aug 05, 2022

Great experience with service advisor David Bulkeley. Everything was friendly and very professional. He kept me posted on the progress of my car in service and advised me of the cost.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Just know what happens after you drive off the lot

1.0
by DM on Jul 26, 2022

Whatever you do, make SURE you love the car you are driving BEFORE purchasing. I am less than 30 days out regretting a purchase I made (car is just too small), and trying to get my old car back from them and they want to charge me over $15k to do it. Makes more sense for me to go buy a new one. Such a shame. They get your money and have no interest in helping you again.

Customer service 1.0 Buying process 4.0 Quality of repair 3.0 Overall facilities 3.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

WOW!

5.0
by Fancy Debord on Jul 02, 2022

WOW! Chris Liu is so patient and knowledgeable. Our family was not planning to buy car until the end of the year. But Chris Liu made the whole process so relaxing. We love our new 2022 Volvo XC60! :)

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

After more than a year of research, we made our purchase

1.0
by debidoo7690 on Jun 16, 2022

After more than a year of research, we made our purchase of a Volvo XC60 In December of 2021. After 90 days of ownership, the new vehicle had been in the service department 26 days (something we never expected from a "luxury" car.) After multiple meetings with service department manager, sales manager, Justin W. and our original salesman, Daniel A., we were told that, because of the multiple issues that were recurring with the car, the car would be replaced. We waited patiently for the delivery of Volvo #2 while still driving a malfunctioning Volvo #1. Weeks later, we entered the dealership to take delivery of Volvo #2. We spoke to Justin W and Daniel A and a verbal deal was made, only to find out weeks later that the verbal deal suddenly changed after we were in the finance department. They had us sign documents that took a $10,000+ refund that was due back to us from the original extended warranty and apply it as a "down payment" on Volvo #2 without explanation. Obviously, our verbal agreement that was made with Justin and Daniel was without merit. We are shocked and appalled by the behavior of the sales staff at Grubbs Volvo in Grapevine and encourage anyone who may consider purchasing a car at the dealership to bring an attorney or a friend who is knowledgeable in "reading the fine print" with you when making a purchase. Where has honesty and integrity gone? We did not find it at Grubbs Volvo in Grapevine. This is our worst car buying experience in over 40 years of purchasing new vehicles.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Beware of buying a used vehicle here!

1.0
by Jeff Fortune on Jun 14, 2022

I only thought it was excellent service and a transparent process until 5,000 miles later! I will say I really like Jason Nieto and the finance advisor Rance Coomer regardless of what I’ve learned since. Jason really seems like a nice young guy that’s learning the job, but I hope he doesn’t learn the shadiness from his management. 1st red flag that my wife pointed out was the executive sales manager Wes Hays who helped out with the deal bc Jason was new, showed us a document of what it cost to get the vehicle certified. He of course then told us we couldn’t take the document with us, why bc it ended up not being a certified Volvo even though I have signage from inside the vehicle marked as such. Again my mistake for not being more thorough and asking better questions when signing the paperwork and seeing something that didn’t make sense to what I had been told. 2nd and which I feel much more egregious than the first, I specifically asked what the tread on tires were like. Can’t remember if it was Jason or Wes that said they were “new”. Which brings me to 5,000 miles and roughly 6 months after purchase, I went to get them rotated at Discount Tire and was told they couldn’t be rotated bc one of the tires was at their 3/32’s threshold. No way right, 5,000 miles ago they were all supposedly new. Come to find out they had only replaced 2 of the tires before selling the vehicle to me. Sorry, I took them for their word and didn’t run the vehicle to a tire center before purchasing. I’ve since reached out to the manager Shad Warren and was told that the tires were within Volvo’s and still are resale specs so there was nothing he could do. I guess Volvo allows dealers to sell used vehicles with 4/32 tread, even though when you hit 3/32 you’ll be buying new tires. Nevermind the fact that his employee flat out lied to me when I asked. I even took the vehicle to a different Discount, bc Jason and Shad mentioned they might just be trying to sell me a new set of tires. Rating came back 4/32 and 6/32 compared to the 8’s on the back. Just beware, it’s very possible you could be buying new tires after 5,000 miles of purchasing a used Volvo through this dealership!

Customer service 3.0 Buying process 3.0 Quality of repair 1.0 Overall facilities 5.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

I only thought it was excellent service and a transparent

1.0
by jfortu12lsutigers on Jun 14, 2022

I only thought it was excellent service and a transparent process until 5,000 miles later! I will say I really like Jason Nieto and the finance advisor Rance Coomer regardless of what I’ve learned since. Jason really seems like a nice young guy that’s learning the job, but I hope he doesn’t learn the shadiness from his management. 1st red flag that my wife pointed out was the executive sales manager Wes Hays who helped out with the deal bc Jason was new, showed us a document of what it cost to get the vehicle certified. He of course then told us we couldn’t take the document with us, why bc it ended up not being a certified Volvo even though I have signage from inside the vehicle marked as such. Again my mistake for not being more thorough and asking better questions when signing the paperwork and seeing something that didn’t make sense to what I had been told. 2nd and which I feel much more egregious than the first, I specifically asked what the tread on tires were like. Can’t remember if it was Jason or Wes that said they were “new”. Which brings me to 5,000 miles and roughly 6 months after purchase, I went to get them rotated at Discount Tire and was told they couldn’t be rotated bc one of the tires was at their 3/32’s threshold. No way right, 5,000 miles ago they were all supposedly new. Come to find out they had only replaced 2 of the tires before selling the vehicle to me. Sorry, I took them for their word and didn’t run the vehicle to a tire center before purchasing. I’ve since reached out to the manager Shad Warren and was told that the tires were within Volvo’s and still are resale specs so there was nothing he could do. I guess Volvo allows dealers to sell used vehicles with 4/32 tread, even though when you hit 3/32 you’ll be buying new tires. Nevermind the fact that his employee flat out lied to me when I asked. I even took the vehicle to a different Discount, bc Jason and Shad mentioned they might just be trying to sell me a new set of tires. Rating came back 4/32 and 6/32 compared to the 8’s on the back. Just beware, it’s very possible you could be buying new tires after 5,000 miles of purchasing a used Volvo through this dealership!

Customer service 3.0 Overall experience 1.0 Does not recommend this dealer.

Every single person that we worked with delivered a

5.0
by Anthony.Colantino on May 24, 2022

Every single person that we worked with delivered a first-class experience. The sales process wasn’t pushy to any degree, and I walked away feeling like I knew the exact car that I wanted for me and my family. Even after the sales process, the team was extremely helpful in properly setting up my new Volvo and making sure I felt comfortable. Lastly I even had a great experience with the finance team. They had an educated team and got me through the process efficiently. There are other ways I can give this process kudos like the clean atmosphere and professionalism across the board as soon as you walked in the door. I will be a repeat customer.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Do Not Be Fooled

1.0
by Tangela Taylor on May 17, 2022

I purchased a 2016 Volvo XC60 in Oct 2021. In Dec 2021 I started experiencing problems with the engine misfiring along with other problems to the car. Because my household was down to one vehicle, I brought it in at the end of Feb 2022. On March 5, 2022 was picked up the car and paid $1300 for the repairs. If the dealership was open that night I would have returned the car. As I was driving at night, first the headlight that was suppose to be replace wasn't. On my invoice it stated the blub was replace, however the service rep told me they just "cleaned" the wires. Really?? Then, the car is jerking the entire way home. So, less than 48 hours laters I returned back to the dealership. Fast forward 2 months and almost 3 weeks later, my car is STILL at the dealership. The salesperson contacts me after I have emailed and called numerous times, to say if a deal could be reached would I be interested in a trade in? I replied, yes. Because I already know this car will continue to give me problems. When he said he could do a trade for my Volvo XC60 for a Honda CRV... No disrespect to anyone who drives a CRV, but I didn't trade in a Honda, I traded in a Volvo. I didn't purchase a Honda, I purchased a Volvo. The lack of communication is jaw dropping. I feel like I am bothering them and I am who is out of a car. I have tried to be understanding, I have tried to be patient, I have tried to let the process play out but I am at my wits ends. So now, I am looking at my options as it pertains to the Texas Lemon Law.

Customer service 1.0 Buying process 3.0 Quality of repair 1.0 Overall facilities 4.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

I deserve better service I refer 3 people buy car

1.0
by Jamal on May 16, 2022

I buy my car from this dealer, certified use with extending maintenance service above $3000 additional NOW each time I go for car service they give me unprofessional work plus each time they said is not in extending maintenance service. Is not Faire at all and each time treat me rude. I want better service with clear explanation.

Customer service 1.0 Buying process 5.0 Quality of repair 1.0 Overall facilities 5.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Bought a pre-owned vehicle 2 days ago at Grubbs Infinity

5.0
by Juvy123 on May 09, 2022

Bought a pre-owned vehicle 2 days ago at Grubbs Infinity in Grapevine. Jalea, our sales person, was wonderful and we appreciate how well she communicated with us throughout the inquiry, shopping, and buying. Straightforward Christian young lady who showed us the cars we came to see and helped us. Christopher Fitter in finance was great, too. Very efficient and nice. Jalea was so great with the purchase and even after readying the car pulled it into the special showroom area and put a huge red bow on it so we could take pictures! This was so special to me and really was going the extra mile that was just icing on the cake! You have a beautiful showroom and facility at Grubbs. Very clean and pleasant. Love the patio, the restrooms, the lounge with water and snacks, the phone charging stations. We will definitely shop Grubbs again.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
The information on vehicles provided in this service is supplied by the seller or other third parties; Auto.com is not responsible for the accuracy of such information. Auto.com provides this service and materials without representations or warranties of any kind, either expressed or implied. See our terms of use for more details.