Groove Chrysler Jeep Dodge Ram

3.4

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
9:00am–3:00pm
Sunday
Closed
Sales
Monday
9:00am–6:00pm
Tuesday
9:00am–6:00pm
Wednesday
9:00am–6:00pm
Thursday
9:00am–6:00pm
Friday
9:00am–6:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Cars on the lot

12 cars available See all Cars

Dealership reviews

3.4
Rating and reviews of Groove Chrysler Jeep Dodge Ram are from Cars.com and DealerRater.com

69 reviews

Groove Jeep will call the Silverthorne Police on you....

1.0
by Very Unhappy Customer on Nov 12, 2021

Groove Jeep will call the Silverthorne Police on you. Beware!!! Worst Service Department Ever!!! Avoid at all costs!!! They will call the Silverthorne Police on you!!! Jeep Service has gone in the toilet since Groove bought the dealership. Not my first problem with this incompetent group. This time the engine light came on on my Jeep Wrangler and I called for an appointment, and was told to drop off the car the next day. Actually dropped it off the night before. Turned out to be a sensor that failed and they said they would have it the next day, and the service call would be completed the next day (that is today) along with other services that were due that I requested. So after calling numerous times today with no answer or call back, I finally drove over at 5PM only to find out that they had not touched my car all day and really had no idea when the work would be done. Guess they just assumed I did not need the car over the weekend. Finally gave up and just took the car without the service being done. Over the last two days, I have called 6 times and no one answers a phone, and no one returns a call. I was told they called me this morning to tell me a part was not available. I did not receive a call and no message was left. I really hate to be lied to. The only way I can get an update is to actually drive to the dealership. The have one person working the service desk for all Jeep/Chrysler/Dodge/Ram. Not her fault!!! They tell me the problem is lack of personnel. If that is the problem, then maybe they should significantly reduce the number of appointments they are accepting. And maybe the Service GM should get out of her office and answer some calls. Or maybe get a salesperson who is standing around doing not much of anything make a few calls. Done with this place. FOLLOW-UP. So the Silverthorne Police just left my house. The GM of the dealership called the police and claimed that I said "who do I have to shoot to get service around here." Never said it. Never even insinuated it. And they had no video to support it. I did walk into the GM's office in the middle of a meeting, which included the head of service, and said they had the worst service department I had ever experienced. Guess if you speak your mind, they call the cops. Again I repeat, avoid these people at all cost unless you want the Silverthorne Police at your door.

Overall experience 1.0 Does not recommend this dealer.

Worst service I have ever received.

1.0
by Zach wood on Sep 22, 2021

This dealership has made me change my mind about Chrysler as a whole, I will never buy another Chrysler vehicle because of the poor service I received from here. My 2018 rubicon suddenly wouldn’t start while I was driving in the mountains it only has 28,000 miles on it. Chrysler roadside assistance towed the vehicle to Groove in silverthorne, I called them to let them know the vehicle was coming( I also tried to talk to their service department so I could ask them about the issue, Jeep would not crank over at all, couldn’t jump it, and trickle charged the battery overnight, still no crank but lights came on, and dash lit up, no one was available).They said the vehicle would be looked at when it arrived unless it was after hours, in which case they would diagnose it and email me the next day. I was up hunting so I was not that worried as I would be in the mountains for about another 6 days. I called them 3 days later as I had not heard anything, they informed me they don’t have my vehicle, but would go down and look for it again. I called the towing company who had pictures of it being dropped off, and GPS showing the driver stopping at the key drop off. I called groove back, and was hung up on, transferred back to their phone menu twice, and then advised after being on the phone for 45 minutes that the service department closes at 6, but gets ready to leave at 5:30 so no one would answer the phones( this was at 5:45 after being on hold the phone for 45 minutes). I got ahold of someone the third time calling the next day to have Ericka tell me she was able to locate my Jeep but it was locked and they never got the keys. She said maybe another tech had the keys, she wasn’t sure, but assumed no one had them because she didn’t get them. She said she would check and call me the next day. Again no return call, no one answering in the service department, and going through the phone menu several times. I had someone email the service department, then got a text they found the keys and someone would be looking at my Jeep and would let me know the diagnosis. This was 7 days after they received the vehicle, and again, no call back that day. I am also no longer hunting so now I am 2 1/2 hours away, and still without my vehicle. I call on the eighth day, cannot get through to their service department again, and have someone again email them, an hour later I get the diagnostic. The battery has an intermittent dead cell in it which isn’t included in a warranty. 8 days to find out it needs a battery I have to pay $225 for. I now have to make a 5 hour round trip with another person and another vehicle because they lost my Jeep, lost my keys, and lied numerous times about when things would be done. This is the worst service I have ever had with a vehicle. And will not buy Chrysler again. My wife’s Ford has 88,000 miles and has needed nothing over routine maintenance.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 3.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

This dealership has made me change my mind about Chrysler...

1.0
by zachwood on Sep 22, 2021

This dealership has made me change my mind about Chrysler as a whole, I will never buy another Chrysler vehicle because of the poor service I received from here. My 2018 rubicon suddenly wouldn’t start while I was driving in the mountains it only has 28,000 miles on it. Chrysler roadside assistance towed the vehicle to Groove in silverthorne, I called them to let them know the vehicle was coming( I also tried to talk to their service department so I could ask them about the issue, Jeep would not crank over at all, couldn’t jump it, and trickle charged the battery overnight, still no crank but lights came on, and dash lit up, no one was available).They said the vehicle would be looked at when it arrived unless it was after hours, in which case they would diagnose it and email me the next day. I was up hunting so I was not that worried as I would be in the mountains for about another 6 days. I called them 3 days later as I had not heard anything, they informed me they don’t have my vehicle, but would go down and look for it again. I called the towing company who had pictures of it being dropped off, and GPS showing the driver stopping at the key drop off. I called groove back, and was hung up on, transferred back to their phone menu twice, and then advised after being on the phone for 45 minutes that the service department closes at 6, but gets ready to leave at 5:30 so no one would answer the phones( this was at 5:45 after being on hold the phone for 45 minutes). I got ahold of someone the third time calling the next day to have Ericka tell me she was able to locate my Jeep but it was locked and they never got the keys. She said maybe another tech had the keys, she wasn’t sure, but assumed no one had them because she didn’t get them. She said she would check and call me the next day. Again no return call, no one answering in the service department, and going through the phone menu several times. I had someone email the service department, then got a text they found the keys and someone would be looking at my Jeep and would let me know the diagnosis. This was 7 days after they received the vehicle, and again, no call back that day. I am also no longer hunting so now I am 2 1/2 hours away, and still without my vehicle. I call on the eighth day, cannot get through to their service department again, and have someone again email them, an hour later I get the diagnostic. The battery has an intermittent dead cell in it which isn’t included in a warranty. 8 days to find out it needs a battery I have to pay $225 for. I now have to make a 5 hour round trip with another person and another vehicle because they lost my Jeep, lost my keys, and lied numerous times about when things would be done. This is the worst service I have ever had with a vehicle. And will not buy Chrysler again. My wife’s Ford has 88,000 miles and has needed nothing over routine maintenance.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Worst service department I have ever seen. After making...

1.0
by Serious on May 28, 2021

Worst service department I have ever seen. After making an appointment for a probable battery warranty replacement for a 1-month old truck, I drove 1.5 hr to their location. Within 30 sec of arrival I was told I had made the wrong type of appointment (battery replacement not warranty replacement - huh?) and there was no-one to work on my truck for 1-2 days. I was given the choice of driving home again (where it was probable truck world not start in a.m.) or leave truck and they'd get to it in 1-2 days, notwithstanding that this left me stranded. I left truck, my wife had to make a 3 hr round-trip to rescue me. After 2 days they said everything was fine. Took truck home, early next a.m. it again wouldn't start. I then took to a competent dealer, who ran same battery test, determined my battery was bad. They replaced battery and everything has been fine since. Silverthorne CDJR is an abomination of a service dept. Incompetent and they don't really care.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

2021 Rubicon

4.8
by Tom Corley on May 20, 2021

I live in Texas and Colorado, splitting time. I needed to replace my Colorado vehicle with a Jeep. They are in short supply nationwide but I was able to find the one we wanted at Groove, Silverthorne. Most all of the process w a s handled online very promptly and at a reason ble price all things considered. I highly recommend the dealership.

Customer service 5.0 Buying process 5.0 Quality of repair 4.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Highly recommend.

5.0
by Brian Pappas on Mar 16, 2021

Took my truck in for a difficult repair that took a little time to complete. In the end I am super happy with the end result. They are true professionals and highly recommend taking your truck or car there for a simple or complicated service.

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.

Great people-great service

5.0
by John on Dec 27, 2020

Excellent buying experience. Joe was great from the beginning of the process to delivery, and spent the time for an in-depth instruction session. I would definitely recommend Joe and this dealership.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Groove Experience Was Terrific

5.0
by Scott B. on Sep 30, 2020

This is the second car I have purchased from Groove in less than 18 months. To say the sales process is relaxed and low pressure would be an understatement. Seth (salesman) and Melinda (manager) teamed up to make my purchase easy and transparent. They have great product knowledge and understood exactly what I wanted. I love the vehicle I just bought. I continue to be a big fan of Groove.

Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

RAM 1500 Rebel

5.0
by John Dawsey on Jan 02, 2020

Jeff and Jim were terrific to work with. They were knowledgeable and seemed focused on identifying what was important to me. I did not feel pressured or rushed throughout the process.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Groove auto Silverthorne Colorado

5.0
by ronnie t from granby on Nov 08, 2019

Dropped off my Dodge Durango at the express lane for oil change and tire rotation yesterday. My wife and I then walked to Target to do a little shopping and we weren’t there very long when the service technician called to let me know that my car was ready. My car was totally serviced and ready in record time that only resembles that of the pit crew at the Indy500. Excellent and speedy service by Groove auto at Silverthorne Colorado is the main reason I keep coming back from Granby Colorado

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
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