Griffin Buick GMC

4.7

Hours of Operation

Service
Monday
8:00am–6:00pm
Tuesday
8:00am–6:00pm
Wednesday
8:00am–6:00pm
Thursday
8:00am–6:00pm
Friday
8:00am–6:00pm
Saturday
8:00am–1:00pm
Sunday
Closed
Sales
Monday
8:30am–7:00pm
Tuesday
8:30am–7:00pm
Wednesday
8:30am–7:00pm
Thursday
8:30am–7:00pm
Friday
8:30am–7:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Sales Team

Tyler Sheldon headshot

Tyler Sheldon

Sales Consultant (15 Reviews)
Michael Moyer headshot

Michael Moyer

Sales Consultant (14 Reviews)
Chandler Blankenship headshot

Chandler Blankenship

Sales Consultant (9 Reviews)
Dealer Experience 4 years
Dealership Experience 2 years

Cars on the lot

68 cars available See all Cars

Dealership reviews

4.7
Rating and reviews of Griffin Buick GMC are from Cars.com and DealerRater.com

211 reviews

NEVER NEVER DEAL WITH THIS SHADEY CO

1.0
by Stephanie on Jun 28, 2022

do not allow them to pull your credit, I had told them okay to buy a certain car brand new, I was approved, they knew I would be out there at a certain time and I even had my insurancewritten up to the vin numbers and they turn around and sell it from under me. DO NOT WORK WITH THEM. I had even got approved at another lender for less interest rate and they said if i want the 500.00 discount I needed to go with their lender.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

We are very sorry you didn't get the vehcle you wanted, we can't hold a vehicle endlessly. It is a first come first serve basis. There was every opportunity to come in and purchase, all the steps had been taken. Unfortunately, it was sold before you decided to come in. At this time new vehicles are in high demand. We thank you for the opportunity to earn your business, maybe in the future we can.

New Truck Buying Experience

5.0
by Jan on Mar 16, 2022

Our buying experience of a new truck at Griffin Motor Company in Monroe, NC in March 2021 was excellent. Salesman Chandler was knowledgeable and professional. All sales and finance staff were friendly and helpful. We recommend them and their products!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Jan, Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Chandler's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Peter Fridrich- GM pfridrich@griffinbuickgmc.com

I bought my third vehicle from Tyler Saturday.

5.0
by tgantt42 on Feb 15, 2022

I bought my third vehicle from Tyler Saturday. He does an awesome job and takes care of everything. Completely satisfied with my buying experience. I will recommend anyone going to Tyler to purchase a vehicle!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Peter Fridrich- GM pfridrich@griffinbuickgmc.com

Christopher did a great job and I enjoyed working with...

5.0
by wes8989 on Feb 10, 2022

Christopher did a great job and I enjoyed working with him. He worked fast and did not waste my time.

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for taking the time to write this review. We are pleased to hear that Christopher was able to provide an efficient and overall positive experience. Peter Fridrich- GM pfridrich@griffinbuickgmc.com

Best car buying experience! Our salesman Tyler was...

5.0
by april s on Feb 01, 2022

Best car buying experience! Our salesman Tyler was absolutely great! We felt no pressure and would highly recommend!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

April, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Peter Fridrich- GM pfridrich@griffinbuickgmc.com

Miguel was great to work with. We enjoyed working...

5.0
by patover65 on Feb 01, 2022

Miguel was great to work with. We enjoyed working with Michael in finance also. Overall experience was great.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Peter Fridrich- GM pfridrich@griffinbuickgmc.com

Had a great experience woking with Chandler at Griffin...

5.0
by kbloompv2 on Jan 30, 2022

Had a great experience woking with Chandler at Griffin Buick. Love the Denali! Thank you.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Peter Fridrich- GM pfridrich@griffinbuickgmc.com

Tyler was a pleasure to work with. Purchasing my car was...

5.0
by sandycritz on Jan 28, 2022

Tyler was a pleasure to work with. Purchasing my car was quick, easy and not the least bit stressful.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

I sincerely thank you for going out of your way to write this review about Griffin Buick GMC. We try to create a comfortable and stress-free environment for each and every customer. I hope you enjoy your new car. If you have any further needs, please come back to see us. Peter Fridrich- GM pfridrich@griffinbuickgmc.com

I purchased a $65,000 2018 Denali from  Griffin Buick GMC...

1.0
by melhaugland on Jan 24, 2022

I purchased a $65,000 2018 Denali from  Griffin Buick GMC in Monroe, NC in Aug 2021. I was promised at time of purchase that I would be contacted when the missing parts that were ordered came in for it, the few minor scratches would be taken care of, the non operating seat warmers fixed, the loose panel by drivers seat, and the automatic seat collapse fixed would also be taken care of. The salesman said it should only take 2 hours but if it took longer they could give us a rental since the dealership was over an hour away. I asked to have this promise in writing, that I was hesitant to take the vehicle without a written promise that the issues would be taken care of. I was told "not to worry" and to sign the paperwork under the verbal promise the vehicle would be fixed, my Husband is a witness to this conversation.    After a few days I noticed one of the headlights was also not operating. So, I contacted the salesman who sold it to us. I was told that he just needed to get with the service department & would call me back. No call. I messaged him again, also inquiring about when parts would be in,, same answer. I gave him my husband's number to set up the appointment. After another week my husband reached out, he was given the same answer. 2 months later, 8 messages & numerous calls we were told we could "bring it up if we want" but they would have to keep it overnight & not be able to give us a rental after a rental was promised.   After leaving a negative Google review my husband was suddenly contacted in Sept telling him a Griffin rep was bringing us a rental & takes our vehicle to the dealership to get fixed. I walked him through the issues which included: seat warmers are non operational,  center charging station is non operational, lighter cover broken by driver, 2 row seats had exposed screws missing cover, 1 of the 2 electric fold down seats are non operational, one headlight randomly turns off & other stays on, interior cover hanging lose by windshield (a distraction while driving), scratch on passenger back door, screw exposed missing cover in trunk, interior scratches & damage touched up (we asked for a couple not all) 4 days later a rep returns our vehicle without anyone contacting us about what was fixed & the ONLY 2 thing that was fixed was the lighter cover & fold down seat. I told the rep he needs to take the vehicle back & he agreed, said hold on while he calls his supervisor (he was a nice very young gentlemanwho works in the parts department). My husband who was at work, calls me while I'm waiting, says he spoke with the sales manager who interrupted the conversation he was having with the salesman (who was trying to work with us), completely cut him off & said "IF THAT COMPANY VEHICLE ISN'T IN ROUTE IN 5 MINUTES I'M CALLING THE COPS & REPORTING IT STOLEN!!  5 MINUTES!!!!" So I had no choice but to keep my damaged vehicle that I paid full price for under false pretenses & send the associateon his way or I would have the police called on me. On top of ALL THAT....they returned my vehicle with 2 miles left of gas completely empty. Since then my husband has contacted the salesman & dealership still attempting to get the vehicle fixed. We are told it would have to be there overnight & they would not give us a rental knowing the dealership is over an hour away & we have 3 children youngest being 3 yrs old.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

there was a 20 minutes patch where no one was around....

5.0
by Dominick on Jan 23, 2022

there was a 20 minutes patch where no one was around. The salesman had us sign some papers, no one around then the money man had us sign more paper work. we could have been going over the features in the car instead of playing with our cell phones.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for sharing your feedback with us Dominick. At Griffin Buick GMC, we strive to provide complete satisfaction for every experience and are sorry to hear that you feel your visit was less than exceptional. If you would like to discuss your experience further, please do not hesitate to reach out to us at your earliest convenience. Peter Fridrich- GM pfridrich@griffinbuickgmc.com

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