Gregory Mitsubishi

3.8

Hours of Operation

Service
Monday
8:00am–6:00pm
Tuesday
8:00am–6:00pm
Wednesday
8:00am–6:00pm
Thursday
8:00am–6:00pm
Friday
8:00am–6:00pm
Saturday
8:00am–2:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–6:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Cars on the lot

42 cars available See all Cars

Dealership reviews

3.8
Rating and reviews of Gregory Mitsubishi are from Cars.com and DealerRater.com

17 reviews

Joes Da Mitsu Man !!!

5.0
by Michael Trow on May 15, 2022

Worked with Joe and Fernando over the phone for mostly 95% of my deal before coming in and having Joe make this my smoothest,funnest and best car buying experience. I?m loving my new 22 Outlander.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

New Dream2022 Outlander

5.0
by Lisa Cabrera on Apr 08, 2022

Great ?? Fernando and Joe were awesome through the whole process. We will be a customer for life.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Service

1.0
by Joe Blow on Mar 31, 2022

Their service department is pretty much non existent, after a week of delays on our vehicle the problem was not resolved and continued to to return.

Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

SHOULD NOT HAVE COME BACK HERE!

1.0
by 2ND VISIT DISAPPOINTMENT on Mar 22, 2022

EXPERIENCE WAS LONG WITH NO REGARDS TO EFFICIENCY.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

xxxxxxxx bait and switch operation.

1.0
by Mike on Jan 30, 2022

xxxxxxxx bait and switch operation. Car advertised at one price. Asked for formal written quote. Got quote with $3K worth of options. Said I didn't want options, please remove from quote. Was told that options where already "permanently" installed and could not be removed. So the price was BS it was $3K over what they advertised. Run away as fast as you can.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Bait and Switch

1.7
by Brandon on Jun 15, 2021

Reached out to them about a Outlander PHEV. They emailed me the next day saying they had it in stock. I was in the neighborhood so I decided to swing by later that morning. When I got there, they said they owner had conveniently taken the car out for a trip to Wisconsin. Either they were lying to me and the car was never available, or the owner did just pull from the lot like his own personal rental car service (yet still sells the cars as "new"). Either way, they never called me back to let me know what happened. Seems like a bait and switch. Avoid these guys, they will advertise stuff that isn't available, and not follow up with you or return your emails.

Customer service 2.0 Buying process 1.0 Overall experience 2.0 Does not recommend this dealer. Did not purchase a vehicle.

Stiffed by dealership for windshield repair!!

1.0
by John Paddock on Apr 07, 2021

Purchased a used Jeep Wrangler from them and it had a chip in the windshield. Since I live over an hour away, the GM gave me a specific company name to call to have them come out and replace it. Once the work was done, Gregory Auto told me to send the receipt and they would reimburse me for the work. I did my part, sent them the receipt and all of the emails/text messages that directly stated what I should do and that they would cover it. I sent all of this information to them and heard nothing. Eventually, an employee responded and informed me that they turned their staff over and have new employees. Since they have new employees working there, they did not validate my reimbursement. Gregory Auto gave me the run around and still has not paid for the windshield. I have sent messages to the owner of Gregory Auto and have not heard any response from him. I will keep trying and writing these reviews so others do not get scammed by them. At this point - stay away from purchasing a vehicle from them since I can give a first-hand account of how they mishandled my situation.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

helpful even though we didn't purchase

5.0
by Randolph Cox on Dec 15, 2020

While searching for a specific vehicle, we found they had one that was on interest. While we did not purchase from them, they were very helpful and informative. We would certainly contact them again, if they have something we are interested in.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future! Sincerely, Ron Otte Customer Experience Manager 847-816-6660

Truly a painless experience. In and out in less than 90...

5.0
by CubsGuy2016 on Oct 03, 2020

Truly a painless experience. In and out in less than 90 minutes. Didn’t get the run around. Everyone was friendly! Highly recommend! Chad was great!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Great Value and Selection

5.0
by Nicole on Aug 05, 2020

Great selection and value, Kevin was very helpful finding us the right car and made the process very simple. Steve in finance found us a better interest rate than our bank offered. Highly recommend buying your next car here.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future! Sincerely, Steve Shainberg Customer Experience Manager 847-816-6660

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