Greenway Nissan of Jacksonville

3.3

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
7:30am–9:00pm
Tuesday
7:30am–9:00pm
Wednesday
7:30am–9:00pm
Thursday
7:30am–9:00pm
Friday
7:30am–9:00pm
Saturday
7:30am–9:00pm
Sunday
11:00am–6:00pm

Sales Team

Tyler  Rodriguez headshot

Tyler Rodriguez

Internet Sales Manager (3 Reviews)
Teresa  Dragonetti headshot

Teresa Dragonetti

Sales & Leasing Consultant (1 Reviews)

Cars on the lot

102 cars available See all Cars

Dealership reviews

3.3
Rating and reviews of Greenway Nissan of Jacksonville are from Cars.com and DealerRater.com

135 reviews

If you're not a sucker, they don't want you in their...

1.0
by jacksonvillejohn on Jan 10, 2022

If you're not a sucker, they don't want you in their dealership. Just ask for a printout of the deal they offer you and go down the road to the other Nissan dealership. The other dealership will beat their offer every time! In fact, Greenway probably won't even print out an offer for you (because they're going to change the terms once you agree to buy a car and they know you could get a better deal anywhere else). They sent multiple emails back and forth with me and offered a $100 gift card to take a 15-minute test drive. We set up a time and I took the test drive. After an hour and a half, I told them I wanted to think about it. That's when they said they 'ran out' of gift cards (even though the email said they were holding one for me). I couldn't believe they wouldn't keep their word, so I asked to talk to a manager. He belittled me for not buying today and threw 4 - $25 'gift cards' at me. After getting home and looking at the cards, they have to be redeemed on a website that doesn't exist. The cards are totally fraudulent! If you want to trust this place, go ahead! However, I'm enjoying the Nissan I bought down Blanding where they've kept every promise and delivered what I wanted. ---------- If you want to see for yourself, try calling the 'Response from the owner' phone number in other reviews (904) 270-9951 - it's constantly busy. Or try going to the website on the cards they gave to me - www.YouChooseYourGift.com ----------

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Dishonest and unprofessional Dealer

1.0
by Versa Buyer on Nov 29, 2021

Extremely misleading and dishonest staff. I called and offered a $20K outdoor price on a Nissan Versa S. (Full sticker- MSRP- plus tax+). I told Kara over the phone 5 times that this is the highest I am willing to pay for the car. I asked to check with the sales manager before I drove all that way. She said come in and we'll make it work. I emphasized that I don't want to pay any more and unless they're willing to take my offer there no need for me to drive 30+ miles to the dealership. When I arrived, the sales person said the out the door price is $28K plus. $5K over the sticker price of $18,030. He said you need to talk to the manager. I asked George the sales manager, he laughed and said he would not reduce the $28K+ at all. They all just disrespectfully started laughing like it was a joke having wasted my time and drove over 60 miles round trip despite my honest full sticker offer upfront. I understand trying to get over MSRP, but $5K over sticker on an $18K car that they have a dozen of on the lot!!! They are dishonest and unprofessional. You can't trust a word out of sales or the management team.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Dishonest if you are a female they try to take advantage....

1.0
by Sjbearz143 on Oct 16, 2021

Dishonest if you are a female they try to take advantage. Victor in finance is arrogant speaks down to you while cracking smartass jokes thinking you are too stupid to comprehend he is being condescending. Example as leaving " Now just make your payments" what kind of remark is that. He is the worse, unprofessional the whole time while sitting in there signing he made remarks about my name, calling me a Karen. Very offensive.

Customer service 2.0 Overall experience 1.0 Does not recommend this dealer.

Fast talker

2.0
by Sue Ellis on Oct 13, 2021

This is my third auto from this dealership first time under this name. I traded in my 2016 sentra had equity in it so took care of my down payment for this deal, also was pre qualified for loan. Found an auto and sat down to make a deal. He came back with offer told me price and payment was not told that it was not with company I was pre qualified. Then went into finance with Victor. He was a fast talker and added things like he was doing me a favor. Then instead of handing me paperwork was handed a drive even though I told him I have nothing at home to open it. After several calls and given run around for days because I wanted to see the paperwork with the amount I paid, the amount was not what was on the window sticker or what was on paperwork with salesman. A sales manager told me to come in to get copy of paperwork and explain it to me. I got there and was back with Victor. He once again was fast talking around questions I asked. Told me the window price wasn't right even though every other dealership I checked with said that is the price of the car. He then only printed me the one page of contract with what I paid. This really saddens me because this was my auto dealer for service and purchases. I am currently coming out of chemo treatments and know this is my fault for not really looking over paperwork and putting my trust in a dealership who was always great prior. I do not recommend this place for purchasing an auto anymore.

Customer service 3.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 2.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Sue Ellis, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We would like to have a better understanding about your experience. Please reach out to us at (904) 270-9951 at your earliest convenience and we will do our best to resolve this with you.

Deceit and lies is all you will get. They don’t care what...

1.0
by bne1212 on Oct 04, 2021

Deceit and lies is all you will get. They don’t care what you say, their only goal is to Get you to their dealership, even if you are over 200 miles away. i have a text thread where Priscilla agreed to and ‘confirmed wit the GM’ the out the door price for a truck, to find out upon arrival after a 3.5 hour drive to get there, they were trying to add $4500 on top Of the agreed upon OTD price. Honesty still matters, and you oh won’t find that, or integrity should you choose to deal with these people. Read their BBB rating before you go, I wish I would have! B

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Read the reviews. Absolute liars working here in my...

1.0
by Cadillac Larry on Sep 19, 2021

Read the reviews. Absolute liars working here in my opinion. They will tell you anything to get you to come in. Then mysteriously the car they verified was on there lit for you to look at is, wait, at their overflowp lot 2 hours away in Brunswick Ga. sure

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

I tried calling several times yesterday, 9/14/21, but...

1.0
by Lorrainekrauth on Sep 15, 2021

I tried calling several times yesterday, 9/14/21, but couldn't get anyone. So hopefully you will reply to this. On 9/2/21 I traded a 2018 Nissan Murano Platinum, VIN 5N1AZ2MGXJN200560, for the 2022 Pathfinder. Yesterday we received a phone call from our insurance company stating the lien holder for the Murano wanted to know why we canceled the insurance on it. Of course we told them that we had traded the car on 9/2/21, twelve days ago, to you guys. Can you explain to me why the car haven't been paid off when you have it listed on your website for sale. Your reply would be greatly appreciated.

Overall experience 1.0 Does not recommend this dealer.

This is possibly the worse dealership I have ever dealt...

1.0
by Frank M on Sep 06, 2021

This is possibly the worse dealership I have ever dealt with. very unprofessional and and dishonest. The first time I went on they website and put in the car I wanted which was a 2021 Nissan Altima I told them the color we wanted and also the version, I received a call from Ryan their internet specialist who told me to come in and when I got their he handed me over to a Salesman who was not very knowledgeable and after walking us around showing us used cars and we said we came for the 2021 Nissan Altima he responded to me they had nothing I was looking for in stock . and we drove 1 hour to get their to be mislead. WELL it gets better 2 days later we decided that the Altima was not to be found anywhere .. So we than decided to look instead for the Nissan Rouge we went on to Nissans website and put in the exact Rouge we wanted and guess what Greenway of Nissan came up and again we received a Call From Ryan we told him the car and he said we have it come back in , so august 28th we drove a hour again to get their and he has another salesman help us this salesman was at least knowledgeable he went to bring the car from the back for us to look at after 20 minutes he comes and tells us their is a glitch in the computer and the car is missing UGH . so I ask him why wouldn't Ryan check stock before making me drive their again after what happened days before. The salesman had no answer. The salesman than tried to sell me a rogue sport which I already owned and told him that and I do not like it at all and would not by another one . After all this I asked him ,how does Ryan not come out and at least apologize or better yet the manager involved . Will never recommend this dealership . such a dishonest place Frank M

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Turbo

5.0
by L on Aug 06, 2021

Mike, AKA, Turbo, was able to help us find our ride, Thanks, we will be back, we recommend asking for him when you are car shopping,

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

L, thank you for your kind review; we are happy to pass along your comments to the team here at Greenway Nissan Jacksonville!

Customer

1.0
by Tiffany Lumpkin on Jun 11, 2021

Do not buy a car from them their prejudice scammers they sold me a body of a car basically because the engine is bad and they new it camshaft and lifters were ! Customers service very bad and I can not get a tag for my vehicle ! Then they changed my contact added 10,000 on my balance so not even attempt to go to this dealership they sale piece of xxxx cars and don’t care if the customer satisfied ! A complete room full of liars I hate I ever meant any of them jason Hendrix is a scammer don’t talk to him

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
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