Greenway Kia of Rivergate

4.5

Hours of Operation

Service
Monday
7:30am–5:30pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–5:30pm
Friday
7:30am–5:30pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–8:00pm
Sunday
11:00am–6:00pm

Sales Team

Kenenth "Mac" McFadden headshot

Kenenth "Mac" McFadden

Service Writer (83 Reviews)
Virgil Avery headshot

Virgil Avery

Floor Manager (35 Reviews)
Dealership Experience 13 years
Ulysses Butler headshot

Ulysses Butler

Sales Consultant (31 Reviews)
Dealership Experience 12 years

Cars on the lot

46 cars available See all Cars

Dealership reviews

4.5
Rating and reviews of Greenway Kia of Rivergate are from Cars.com and DealerRater.com

515 reviews

Service advisor was courteous and very respectful of my...

5.0
by aroot002 on Oct 04, 2021

Service advisor was courteous and very respectful of my time. Had a bad experience at another area dealership so I started coming here instead, and I am happy I chose to

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We're happy you chose to visit Greenway Kia of Rivergate as well! We greatly value the time you lend to our team to complete your service, and we do all we can to keep your visits efficient. Thank you for taking the time to express your support, and whenever you require automotive care next, we'll be here!

Quick and easy service in and out less than an hour hour...

5.0
by dianaconcannon on Sep 28, 2021

Quick and easy service in and out less than an hour hour and 15 minutes

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We're happy to hear the Greenway Kia of Rivergate team was able to take care of you and get you back on the road in no time. Thank you for stopping by!

I trusted this dealership to sale me a quality car. And...

1.0
by demondbond73 on Sep 10, 2021

I trusted this dealership to sale me a quality car. And they sold me peice of junk and won't answer the phone. Bad business move

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

I have gotten great service any time I have had to go to...

4.8
by tanker0121 on Sep 01, 2021

I have gotten great service any time I have had to go to the dealership. Very helpful in explaining what needs to be done and suggested maintenance

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We're so glad you can rely on our team of automotive experts for great service and high quality maintenance suggestions. At Greenway Kia of Rivergate, we always want what is best for our guests and their vehicles. Thank you for your loyalty and we'll see you next time you need service!

I purchased a 2017 Honda Civic from Greenway Kia...

1.0
by karamaerobinson on Aug 26, 2021

I purchased a 2017 Honda Civic from Greenway Kia Rivergate on 8/11/2021 for $25,635.73 including the extended warranty on the car. On 8/21/2021 while on a trip my A/C unit started to work intermittently. I took the vehicle to Crest Honda on 8/22/2021 and was told by them that it was not a manufacturer issue and to contact my dealer since I had just purchased the car from there. They also noted that dye had already been ran through the A/C system-someone had previously preformed diagnostics on the vehicle. They didn't even quote me for a repair-he instructed me to take it right back to the dealership. When I reached out to the Sales Manager he told me that "it was my problem" and that my extended warranty (which they informed me at the time of sale that I HAD TO PURCHASE) was only applicable 45 days after the sale. I reached out to the warranty company and they said that that soon after the sale the dealership usually fixes it. "It's not an issue that they can't fix, it's an issue that they don't want to fix". I then reached out to the Finance Manager-Timothy Jackson, to express my concern. He informed me that he'd try and "work something out" with the GM in the morning and that I needed to "calm down and they helped ME out on the deal". I ignored the crack on the windshield and the brakes needing repair when the sales person brushed me off when I mentioned it. I can't ignore the A/C going out in August in TN. IF YOU PURCHASE A USED CAR FROM HERE YOU WILL BE RESPONSIBLE FOR ANYTHING THAT GOES WRONG-EVEN IF IT'S THE DEALERSHIPS RESPONSIBILITY. THEY DO NOT STAND BY THE USED CARS THAT THEY SELL.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Very pleased with Greenway Kia at Rivergate. They always...

5.0
by RitaH on Aug 26, 2021

Very pleased with Greenway Kia at Rivergate. They always get my car in for service promptly. The service is always completed professionally and on time. I would highly recommend this dealership for any automotive service.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for continuing to trust us with your business and your vehicle! We are grateful to have you as a customer here at Greenway Kia of Rivergate. Drive safely and have a terrific day!

Great service , keep it up! Friendly, fast, dependable,...

5.0
by Butch on Aug 06, 2021

Great service , keep it up! Friendly, fast, dependable, service. Price is fair and appropriate. All employees were very professional. They went out of their way to make me feel comfortable.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thanks for posting about your 5-star experience with our Greenway Kia of Rivergate team!

If I could make it zero I would. Magically my prepaid...

1.2
by H Thompson on Jul 29, 2021

If I could make it zero I would. Magically my prepaid service package does not apply. This was my 3rd time getting an oil change & was asked if I wanted "15,000 mile service". Since I'm at 15K I foolishly said yes. Now I'm out $293 for what? AND they want me to trade up. I will, but not here.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Did not top off my oil. Got home checked my car after it...

1.0
by Lupecurtis on Jul 25, 2021

Did not top off my oil. Got home checked my car after it cooled down and had to go back out to buy a quart of oil. Manager was rude as xxxx.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

I recently had to “walk-in” for 10,000 mile interval...

5.0
by chris@networkwizard.net on Jul 18, 2021

I recently had to “walk-in” for 10,000 mile interval maintenance-service engagement as the scheduled appointments were booked out for several days beyond the date that would work best for me. I arrived minutes after the service department opened and was greeted by a very friendly (& efficient) service advisor who promptly checked me in. She answered all my service-related questions and set expectations for the service visit… only to exceed them (all). This is the second vehicle I’ve had serviced with Greenway Kia - neither of which were purchased at/through their dealership - and over numerous service visits, I have yet to be even remotely dissatisfied. They have consistently performed the work I’d scheduled to be completed exceptionally well, in a highly professional, efficient, A+ quality manner!! Based upon my direct experiences, I am very comfortable recommending this dealership for anyone’s Kia service needs!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thanks so much for your excellent review of Greenway Kia of Rivergate! We are so happy that your whole experience, from beginning to end, was so wonderful! First, it's great to hear that your service advisor easily answered all your questions. Next, we really appreciate your kind words about our "A+" performance. And finally, thank you for consistent business! We hope to see you again soon.

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