Greenway Kia of Rivergate

4.5

Hours of Operation

Service
Monday
7:30am–5:30pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–5:30pm
Friday
7:30am–5:30pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–8:00pm
Sunday
11:00am–6:00pm

Sales Team

Kenenth "Mac" McFadden headshot

Kenenth "Mac" McFadden

Service Writer (83 Reviews)
Virgil Avery headshot

Virgil Avery

Floor Manager (35 Reviews)
Dealership Experience 13 years
Ulysses Butler headshot

Ulysses Butler

Sales Consultant (31 Reviews)
Dealership Experience 12 years

Cars on the lot

46 cars available See all Cars

Dealership reviews

4.5
Rating and reviews of Greenway Kia of Rivergate are from Cars.com and DealerRater.com

515 reviews

So amazing, everything went so smooth & quickly. The...

5.0
by Hozee on Nov 10, 2021

So amazing, everything went so smooth & quickly. The staff was great & so helpful best dealership I’ve been too

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We are proud to have earned your glowing review! Thank you for choosing Greenway Kia of Rivergate and for taking the time to share your support. We wish you safe travels ahead!

I purchased my truck a month ago and have not had a good...

2.0
by nothappy on Nov 09, 2021

I purchased my truck a month ago and have not had a good experience with sales or service....we live 2 and half hours away so to bring the truck back because it started having issues the day after we brought the truck home was not convenient.. I Called the salesman with our issue he didn't seem concerned at all he justpassed me on to the used car Mgr who had us bring the truck to the service department....I drove 2 hours for a service appointment one week ago and no one called me to update me about my truck...I finally called today because obviously no one was gonna call me.....the service advisor stated he needed to talk with service Mgr because there were no notes in the system about my truck....5 hours later and still no update...this buying and service experience has been terrible!

Customer service 1.0 Overall experience 2.0 Does not recommend this dealer.

The service experience was phenomenal. Courtesy and...

5.0
by joyce on Nov 04, 2021

The service experience was phenomenal. Courtesy and efficient. Staff was very nice and accommodating. Would recommend

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Our team loves receiving positive feedback, Joyce! We're honored that you recommend the Greenway Kia of Rivergate team for service, and we look forward to lending a hand with all your automotive needs again down the road!

The dealership was very easy to deal with. Gave me...

5.0
by Jabal35 on Nov 01, 2021

The dealership was very easy to deal with. Gave me exactly what was agreed on. I would definitely buy another car from them.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thanks for stopping in and leaving our team with a five-star review! Congratulations on finding a new car that you feel confident in. Our team here at Greenway Kia of Rivergate looks forward to seeing you again down the road, and congratulations!

Enjoyed my experience with all the staff, especially...

5.0
by Lcaruthers97 on Oct 29, 2021

Enjoyed my experience with all the staff, especially Dameion Isom. He is very knowledgeable, honest, and has an outgoing personality. He made this car buying experience a very comfortable one. I will recommend this dealership.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for such a great and comfortable car buying experience. I will definitely purchase from this dealership again. Everyone was so friendly and helpful. Satisfied customer Lisa C

Lisa, thanks for reviewing Greenway Kia of Rivergate! We're pleased that Dameion was wonderful to work with and made your purchasing experience a superb one. See you next time!

Amazing work. Very friendly and knowledgeable sales Reps....

5.0
by demicheal.phillips on Oct 27, 2021

Amazing work. Very friendly and knowledgeable sales Reps. No hassle great service on the vehicle they sell

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Our goal is to provide a knowledgeable, pressure-free buying experience, and it makes our day to hear we're succeeding. Thank you for the review, Demichael, and for choosing Greenway Kia of Rivergate!

hello i'm writing you because i have a very big problem...

1.0
by patricia on Oct 23, 2021

hello i'm writing you because i have a very big problem with the purchase of my vehicle, last saturday i trade my 2018 toyota 4runner for a 2017 lexus the car had some problems i took it to kia rivergate and they said that my work orders were not approve by the managers so i took it back then friday i received a text message from tim jackson he said to bring in my paycheck stub and he will fix the car or at least approve the work orders i said no i told him i do not have a paycheck and that i do not want to keep this lexus anymore because is not safe to drive i have 2 kids and drive everyday, he got mad and told me that i lie about my paycheck stub and that he don't want a relationship with me as a customer after that on that day i spoke with the finance company and they told me to bring the car back and that friday afternoon i lost my job due to covid they laid me off so today saturday morning i went back to kia rivergate and spoke to a really nice person and he said that i was going to get my car back (my trade 2018 toyota 4runner) after that tim jackson came to the office and scream at me and said that i was not going to get my car back i explain to him about me losing my job and he said he was going to reassign the contract and that he did not care. I do not know what else to do. I'm a single woman with 2 kids and no job and mr tim is taking advantage of that he really intimidates me. I need to know who is going to finance me so I can call them and tell them my situation.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

This dealership is amazing. They got me in and out. I...

5.0
by toriperez143 on Oct 12, 2021

This dealership is amazing. They got me in and out. I have been dealing with Kia Rivergate for years. Thank You

Customer service 1.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for giving our dealership such a marvelous rating! Feel free to call or stop by if there is anything else we can do for you. Have a great day! -Greenway Kia of Rivergate

Transferred service agreement from Greenwood Kia in...

4.0
by janicemickle0512 on Oct 12, 2021

Transferred service agreement from Greenwood Kia in Franklin, TN to Greenwood KIA at Rivergate/ Madison, TN since closer to my home. Service was excellent and like that they washed my car, too. Needed an alignment and tegular maintenance service. Good job!

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

We're glad to have earned your business, Janice! It's our pleasure to provide you with exceptional service and a clean vehicle to drive off in. The Greenway Kia of Rivergate team looks forward to working with you again next time you need service!

Always get good service. Nice friendly people who takes...

5.0
by cpruitt on Oct 11, 2021

Always get good service. Nice friendly people who takes care of my service needs. They have a nice waiting area.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the wonderful feedback - we're glad to hear we're taking great care of you and your car! Safe travels, from the whole Greenway Kia of Rivergate team!

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