Greenway Kia of Rivergate

4.5

Hours of Operation

Service
Monday
7:30am–5:30pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–5:30pm
Friday
7:30am–5:30pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–8:00pm
Sunday
11:00am–6:00pm

Sales Team

Kenenth "Mac" McFadden headshot

Kenenth "Mac" McFadden

Service Writer (83 Reviews)
Virgil Avery headshot

Virgil Avery

Floor Manager (35 Reviews)
Dealership Experience 13 years
Ulysses Butler headshot

Ulysses Butler

Sales Consultant (31 Reviews)
Dealership Experience 12 years

Cars on the lot

46 cars available See all Cars

Dealership reviews

4.5
Rating and reviews of Greenway Kia of Rivergate are from Cars.com and DealerRater.com

515 reviews

Engine Trouble 2031

5.0
by Jerome Anderson als Dr K on Dec 18, 2021

I was having problems with the RPI and the car cutting off at the light My car was placed on the diagnostic machine and it was discovered that I needed a new engine I was given option of seeing a sales associated or trying to to get another enginje I loved the professionalism that was given ll me and also the caring attitude of the KIA staff but my compliant was there was NO POPCORN WOWz!!!!! I love their Professionalism but NO POPCORN I was really disappointed

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

My car is with them almost two weeks due to engine recall...

1.0
by cathy on Dec 17, 2021

My car is with them almost two weeks due to engine recall issue "p1326". They will not offer loaner car and they said waiting for tech support approval for a new motor. I need car to work. I called customer service to ask them to speed up some. It seems like no one care and no one wants to follow up with the tech line and they refuse to give me the number. They told me it might takes up to 6 weeks from approval to install. It will be two weeks next Tuesday since the engine flashing. It is very frustrating they treat customer like this. I guess anything under warranty is not their priority.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

From the purchase of the vehicle to the service...

5.0
by Jayhog9mm on Dec 16, 2021

From the purchase of the vehicle to the service appointments,I have had nothing but friendly prompt service.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We're thrilled to hear that your experiences from sales to service have been top-notch. Thank you for trusting Greenway Kia of Rivergate to get the job done. Our phones are always on if you ever need any help down the road. Thanks!

When I called for a service appointment, I was able to be...

5.0
by MSM on Dec 15, 2021

When I called for a service appointment, I was able to be scheduled the next day. I waited a short time for the scheduled maintenance, and the service advisor took care of my special request to reprogram some of the driving features I had inadvertently removed. I was very pleased with my visit.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

It's great to hear that we got you in for service in no time, and we're pleased that we got you back out on the roads in no time. It makes us happy that you're pleased with your visit, and we hope to see you again next time! --The Greenway Kia of Rivergate team

Kia of Rivergate’s employees are always so friendly . The...

5.0
by Jones22 on Dec 15, 2021

Kia of Rivergate’s employees are always so friendly . The service dept was able to get me in and out in no time!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

It's wonderful to hear that our commitment to exceptional service stood out to you. Thank you for trusting Greenway Kia of Rivergate to get the job done. Drive safely and have a great day!

Had a high pressure fuel pump go out on my 2019 soul. Was...

2.0
by Martha. Holloway4 on Dec 09, 2021

Had a high pressure fuel pump go out on my 2019 soul. Was told that enterprise didn’t have any rentals for me to use. After calling enterprise myself was told they did have rentals just not for Kia because they owed a lot of money to enterprise. I was very inconvenienced for a week and 1 day. I didn’t appreciate them not being truthful with me and feel like they should have offered me something in exchange beings they didn’t provide a rental. This is the second new car we bought from Kia and have never had to pay a late fee or missed a payment. I have always spoke highly of the car and dealership but this certainly puts a different light on how I would refer my family and friends. Had never had to use the service department other than a oil change and that was always a good experience but this incident has changed my opinion

Customer service 1.0 Overall experience 2.0 Does not recommend this dealer.

Quickly got me checked in even though I was early. Very...

5.0
by Bonnielilly99 on Nov 30, 2021

Quickly got me checked in even though I was early. Very nice and courteous staff

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We are happy to hear that you had an efficient, accommodating experience with our team! Thank you for giving Greenway Kia of Rivergate your business and your positive review. We hope to welcome you back for your future service needs!

Very friendly staff Helpful and worked with me to get...

5.0
by Joanne on Nov 29, 2021

Very friendly staff Helpful and worked with me to get payments down low love my car

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Joanne, our top priority is to find you a car and a deal that will suit all your needs. We're glad you put your trust in the Greenway Kia of Rivergate team to make your search a success, and we wish you many happy miles in your new car!

Frederick Jackson was so nice He listened to me He made my payments that I could afford He was friendly courtious He is a great asset to Greenway Kia I would refer all my friends to Frederick for he will take care of you

Great experience! Took such good care of me and my...

5.0
by Chickaba on Nov 24, 2021

Great experience! Took such good care of me and my vehicle. Would definitely recommend! Excellent staff!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We are delighted to earn your recommendation. Thank you for choosing Greenway Kia of Rivergate for your auto service needs! We hope for the opportunity to work together in the future.

Identified the problem quickly and fixed it and it was...

5.0
by Steve on Nov 10, 2021

Identified the problem quickly and fixed it and it was covered under the good warranty.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We're glad we could be of service, Steve! Thank you for your review and for trusting Greenway Kia of Rivergate with your auto-care needs!

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