Greenway Kia of Rivergate

4.5

Hours of Operation

Service
Monday
7:30am–5:30pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–5:30pm
Friday
7:30am–5:30pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–8:00pm
Sunday
11:00am–6:00pm

Sales Team

Kenenth "Mac" McFadden headshot

Kenenth "Mac" McFadden

Service Writer (83 Reviews)
Virgil Avery headshot

Virgil Avery

Floor Manager (35 Reviews)
Dealership Experience 13 years
Ulysses Butler headshot

Ulysses Butler

Sales Consultant (31 Reviews)
Dealership Experience 12 years

Cars on the lot

48 cars available See all Cars

Dealership reviews

4.5
Rating and reviews of Greenway Kia of Rivergate are from Cars.com and DealerRater.com

515 reviews

Everyone I have dealt with has been extremely nice and...

5.0
by cdelaunda on Jan 28, 2022

Everyone I have dealt with has been extremely nice and professional. My needs are always met in a timely manner with efficiency.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We love to hear it! Thanks for taking a moment to give us a great review and we wish you many safe and happy miles. Take care! - Greenway Kia of Rivergate

2021- Took my 2014 Sorento in to schedule engine...

1.0
by Diyuquag on Jan 27, 2022

2021- Took my 2014 Sorento in to schedule engine replacement, since it was part of the massive national recall on certain defective engines. After 2 weeks, I call to see if it's done yet, and the guy finally returns to the phone and says"are you sure you brought it here"?. Duh ya. Then a sassy older woman gets on the phone to tell me it ISN'T on the recall list, and suggests it was my fault that the engine seized driving down the interstate. (This is a favorite tactic of theirs to get out of doing what theyre supposed to do.) I had the vehicle towed to a Kia dealership out of state, and they happily replaced the engine for free, as per the Kia Company's guidelines. (They confirmed that it WAS recalled). After it was fixed by the Kentucky dealer, I sold it ASAP and bought a good vehicle, a Toyoya!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Always get speedy and excellent car service. Service...

5.0
by lisaspegonia on Jan 24, 2022

Always get speedy and excellent car service. Service personnel are quick to greet and get started with the work. Really appreciate Mark Bowers and the other service guy (name escapes me right now) who is a mature African American. Thanks to both for making me feel welcomed when I bring in my vehicle.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thanks for continuing to trust the Greenway Kia of Rivergate crew to take care of your vehicle. We're glad that Mark and the rest of our team were welcoming and wonderful to work with. We appreciate these kind words!

Will never come back just look at my file was there 3...

1.0
by Jim Brown on Jan 22, 2022

Will never come back just look at my file was there 3 major timers for something that should have been caught at 2 major visit Mac lied to my face not a good way to do Bussiness leave been a good customer own 2 Kia but will drive to Kia Murfreesboro from now ownbut I l live closer to u but I am very disappointed

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Was very disappointed abou about the service and management it too a week the last 2 times my sorento has been there this last time could have been avoided by the tech doing his job and service manager following up I have spent 4500.00 dollars last 3 trips live 5 miles but will drive 30 to some other Kia dealer for better service

The review overall was great

5.0
by Vera Sweat on Jan 14, 2022

The service department was very friendly and didn’t have to wait long communicated well with what was done and the overall of how my car was very satisfied

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

We are so happy to see this positive feedback, Vera! Thank you for coming to Greenway Kia of Rivergate for your auto service needs. We wish you safe driving this weekend and beyond!

Jim, Derek and team were extremely friendly, helpful and...

5.0
by jason.soto1129 on Jan 05, 2022

Jim, Derek and team were extremely friendly, helpful and supportive during my vehicle purchase process. Great customer service and hands down, one of the most pleasurable experiences I have had when purchasing a new vehicle.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Jason, thank you for the great review! We appreciate your business and are thrilled to hear that Jim and Derek went the extra mile to assist with your purchase. Drive safely in your new vehicle, and enjoy it! We hope to see you back again at Greenway Kia of Rivergate!

Service Manager has very little people skills. Has no...

1.0
by Breshears on Dec 28, 2021

Service Manager has very little people skills. Has no real authority except to take orders.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

The service department at Greenway Kia is number one!...

5.0
by mjhutch on Dec 20, 2021

The service department at Greenway Kia is number one! They always do great work. Service tech Kenenth McFadden is always very friendly and very helpful. Great staff!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

It's great to hear you have such confidence in the service team here at Greenway Kia of Rivergate! Thank you for your excellent review and for being our valued client. We hope to see you again next time!

Customer Service

1.0
by Sam on Dec 20, 2021

Stopped in to Greenway Kia of Rivergate Dealership to look at a new vehicle today. Walked around the lot looking at multiple cars. Was there about 20 minutes with no contact from anyone from the dealership. Decided to go into the showroom. When i walked in the receptionist had her face in a cell phone and did not even acknowledge me or ask if i needed assistance. Went over to a beautiful new Stinger GT and checked it out. Got in it and looked around the interior. The whole time I was in the dealership, I saw many individuals on cell phones or just sitting around. Got out of the car and left. On my way out a couple asked me if I worked here and I said no. They said they had been there 20 minutes looking at cars and nobody helped them either. I was there probably 30 minutes total and will probably will not go back. In my opinion not a good way to run a business.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 2.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

This dealership is clean and the staff is courteous they...

5.0
by r.smithjr on Dec 19, 2021

This dealership is clean and the staff is courteous they are very efficient and doing their work.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your business and your confidence in our team! It was our pleasure to work with you and we hope to welcome you back to Greenway Kia of Rivergate in the future.

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