Greenway Kia of Rivergate

Everyone I have dealt with has been extremely nice and professional. My needs are always met in a timely manner with efficiency.

2021- Took my 2014 Sorento in to schedule engine replacement, since it was part of the massive national recall on certain defective engines. After 2 weeks, I call to see if it's done yet, and the guy finally returns to the phone and says"are you sure you brought it here"?. Duh ya. Then a sassy older woman gets on the phone to tell me it ISN'T on the recall list, and suggests it was my fault that the engine seized driving down the interstate. (This is a favorite tactic of theirs to get out of doing what theyre supposed to do.) I had the vehicle towed to a Kia dealership out of state, and they happily replaced the engine for free, as per the Kia Company's guidelines. (They confirmed that it WAS recalled). After it was fixed by the Kentucky dealer, I sold it ASAP and bought a good vehicle, a Toyoya!

Always get speedy and excellent car service. Service personnel are quick to greet and get started with the work. Really appreciate Mark Bowers and the other service guy (name escapes me right now) who is a mature African American. Thanks to both for making me feel welcomed when I bring in my vehicle.

Will never come back just look at my file was there 3 major timers for something that should have been caught at 2 major visit Mac lied to my face not a good way to do Bussiness leave been a good customer own 2 Kia but will drive to Kia Murfreesboro from now ownbut I l live closer to u but I am very disappointed

The service department was very friendly and didn’t have to wait long communicated well with what was done and the overall of how my car was very satisfied

Jim, Derek and team were extremely friendly, helpful and supportive during my vehicle purchase process. Great customer service and hands down, one of the most pleasurable experiences I have had when purchasing a new vehicle.

Service Manager has very little people skills. Has no real authority except to take orders.

The service department at Greenway Kia is number one! They always do great work. Service tech Kenenth McFadden is always very friendly and very helpful. Great staff!

Stopped in to Greenway Kia of Rivergate Dealership to look at a new vehicle today. Walked around the lot looking at multiple cars. Was there about 20 minutes with no contact from anyone from the dealership. Decided to go into the showroom. When i walked in the receptionist had her face in a cell phone and did not even acknowledge me or ask if i needed assistance. Went over to a beautiful new Stinger GT and checked it out. Got in it and looked around the interior. The whole time I was in the dealership, I saw many individuals on cell phones or just sitting around. Got out of the car and left. On my way out a couple asked me if I worked here and I said no. They said they had been there 20 minutes looking at cars and nobody helped them either. I was there probably 30 minutes total and will probably will not go back. In my opinion not a good way to run a business.

This dealership is clean and the staff is courteous they are very efficient and doing their work.