Greenway Kia of Rivergate

4.5

Hours of Operation

Service
Monday
7:30am–5:30pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–5:30pm
Friday
7:30am–5:30pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–8:00pm
Sunday
11:00am–6:00pm

Sales Team

Kenenth "Mac" McFadden headshot

Kenenth "Mac" McFadden

Service Writer 3.9 (71 Reviews)
Virgil Avery headshot

Virgil Avery

Floor Manager 4.5 (32 Reviews)
Dealership Experience 12 years
Ulysses Butler headshot

Ulysses Butler

Sales Consultant (31 Reviews)
Dealership Experience 11 years

Cars on the lot

50 cars available See all Cars

Dealership reviews

4.5
Rating and reviews of Greenway Kia of Rivergate are from Cars.com and DealerRater.com

491 reviews

The review overall was great

5.0
by Vera Sweat on Jan 14, 2022

The service department was very friendly and didn’t have to wait long communicated well with what was done and the overall of how my car was very satisfied

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

We are so happy to see this positive feedback, Vera! Thank you for coming to Greenway Kia of Rivergate for your auto service needs. We wish you safe driving this weekend and beyond!

Jim, Derek and team were extremely friendly, helpful and...

5.0
by jason.soto1129 on Jan 05, 2022

Jim, Derek and team were extremely friendly, helpful and supportive during my vehicle purchase process. Great customer service and hands down, one of the most pleasurable experiences I have had when purchasing a new vehicle.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Jason, thank you for the great review! We appreciate your business and are thrilled to hear that Jim and Derek went the extra mile to assist with your purchase. Drive safely in your new vehicle, and enjoy it! We hope to see you back again at Greenway Kia of Rivergate!

Service Manager has very little people skills. Has no...

1.0
by Breshears on Dec 28, 2021

Service Manager has very little people skills. Has no real authority except to take orders.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

The service department at Greenway Kia is number one!...

5.0
by mjhutch on Dec 20, 2021

The service department at Greenway Kia is number one! They always do great work. Service tech Kenenth McFadden is always very friendly and very helpful. Great staff!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

It's great to hear you have such confidence in the service team here at Greenway Kia of Rivergate! Thank you for your excellent review and for being our valued client. We hope to see you again next time!

Customer Service

1.0
by Sam on Dec 20, 2021

Stopped in to Greenway Kia of Rivergate Dealership to look at a new vehicle today. Walked around the lot looking at multiple cars. Was there about 20 minutes with no contact from anyone from the dealership. Decided to go into the showroom. When i walked in the receptionist had her face in a cell phone and did not even acknowledge me or ask if i needed assistance. Went over to a beautiful new Stinger GT and checked it out. Got in it and looked around the interior. The whole time I was in the dealership, I saw many individuals on cell phones or just sitting around. Got out of the car and left. On my way out a couple asked me if I worked here and I said no. They said they had been there 20 minutes looking at cars and nobody helped them either. I was there probably 30 minutes total and will probably will not go back. In my opinion not a good way to run a business.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 2.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

This dealership is clean and the staff is courteous they...

5.0
by r.smithjr on Dec 19, 2021

This dealership is clean and the staff is courteous they are very efficient and doing their work.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your business and your confidence in our team! It was our pleasure to work with you and we hope to welcome you back to Greenway Kia of Rivergate in the future.

Engine Trouble 2031

5.0
by Jerome Anderson als Dr K on Dec 18, 2021

I was having problems with the RPI and the car cutting off at the light My car was placed on the diagnostic machine and it was discovered that I needed a new engine I was given option of seeing a sales associated or trying to to get another enginje I loved the professionalism that was given ll me and also the caring attitude of the KIA staff but my compliant was there was NO POPCORN WOWz!!!!! I love their Professionalism but NO POPCORN I was really disappointed

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

My car is with them almost two weeks due to engine recall...

1.0
by cathy on Dec 17, 2021

My car is with them almost two weeks due to engine recall issue "p1326". They will not offer loaner car and they said waiting for tech support approval for a new motor. I need car to work. I called customer service to ask them to speed up some. It seems like no one care and no one wants to follow up with the tech line and they refuse to give me the number. They told me it might takes up to 6 weeks from approval to install. It will be two weeks next Tuesday since the engine flashing. It is very frustrating they treat customer like this. I guess anything under warranty is not their priority.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

From the purchase of the vehicle to the service...

5.0
by Jayhog9mm on Dec 16, 2021

From the purchase of the vehicle to the service appointments,I have had nothing but friendly prompt service.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We're thrilled to hear that your experiences from sales to service have been top-notch. Thank you for trusting Greenway Kia of Rivergate to get the job done. Our phones are always on if you ever need any help down the road. Thanks!

When I called for a service appointment, I was able to be...

5.0
by MSM on Dec 15, 2021

When I called for a service appointment, I was able to be scheduled the next day. I waited a short time for the scheduled maintenance, and the service advisor took care of my special request to reprogram some of the driving features I had inadvertently removed. I was very pleased with my visit.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

It's great to hear that we got you in for service in no time, and we're pleased that we got you back out on the roads in no time. It makes us happy that you're pleased with your visit, and we hope to see you again next time! --The Greenway Kia of Rivergate team

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