Hours of Operation
Cars on the lot
Bought a 2015 BMW
Bought a 2015 BMW 528i. Turns out it was a massive oil leak. I also apparently forgot some paperwork at their office and they still haven't emailed it to me (it's been 3 days and I've emailed them and called them) since it'll take me an hour to drive there to pick it up in person and it'll only take 15 minutes for them to scan and email it to me. My advice, go to a proper name brand dealership (like Toyota or Ford) and not just a used car lot where they might sell you a car with serious problems. These people only care about money and will smile and treat you well until you've bought the car then they don't give two xxxxs about you.
Bought a 2015 BMW 528i.
Bought a 2015 BMW 528i. Turns out it was a massive oil leak, judging by the severity of it I'm sure its going to cost me an arm and a leg. I also apparently forgot some paperwork at their office and they still haven't emailed it to me (it's been 3 days and I've emailed them and called them and they still haven't responded) since it'll take me an hour to drive there to pick it up in person and it'll only take 15 minutes for them to scan and email it to me. My advice, go to a proper name brand dealership (like Toyota or Ford) and not just a used car lot where they might sell you a car with serious problems. When I went to the Kia Dealership in Naples, the manager there told me he wouldn't sell me a BMW I was interested in because it has an engine problem. If I had any common sense I should have realized that these people at Grant Motors ONLY care about money and will smile and treat you "like family" until you've bought the car then they don't care about you.
Buyers Beware!! I am an out of state customer that...
Buyers Beware!! I am an out of state customer that purchased a Transit Cargo van from Grant motor company Fort Myers. My sales person was Brent and at first he came across as a nice guy until we received the vehicle. Brent insured us that the vehicle goes through a in-depth inspection before it is put out on the lot for sale. We asked all about the service records and if there were any initial findings with the vehicle and he insured us that everything was great. We had to purchase the vehicle before it was shipped to us so we had Brent take a video of the exterior and he ensured us there was only 2 small dents on the body. After receiving the vehicle the problems started. We noticed when the carrier truck pulled up the body of the vehicle was in worse condition than Brent described. We then started to check out the vehicle and identified that the rear door lock motor was shot and would not even lock the door. We immediately called Brent and he said they would order a door lock motor for us and send it up. Well, we never received the door lock motor and had to purchase one. They also charged us for tag and title fee and said the tags would be sent to us , they were never delivered. We called Brent and he was very unprofessional so we asked asked to talk with a manager and demanded a refund for the tag fees that were charged to us. The vehicle went in to get a wrap put on and spent about 3 weeks there. After we picked up the vehicle and started driving it about a week, we started to notice a shudder when driving it. We took it in to a repair shop who then pointed us to a transmission shop because it sounded like a transmission problem. Well what do you know the transmission is bad and needs replacement or full rebuild. We took it for a second opinion and thats exactly whats wrong with it. I called Grant Motor Company and spoke with Carlos the manager and he said the GM would call me back to see what he can do, we have never heard back and non of our calls are returned. I would highly advise against out of state purchasing with this company, unless you want to buy a lemon.
BUYER BEWARE!!! Vehicle required $8000 in repairs! Get...
BUYER BEWARE!!! Vehicle required $8000 in repairs! Get any vehicle checked before you buy. Had to keep leaving voice mails with no return calls. Trust me, this dealership will rip you off if they can! They talk about treating you like family?! I don’t want any part of their family!!!
I had one of the best experiences buying my new ride at...
I had one of the best experiences buying my new ride at grant motors. Rick was a friendly salesman who helped me and my family get in to beautiful new suv.
So excited to purchase my new vehicle the staff were...
So excited to purchase my new vehicle the staff were great I recommend any every one. I couldn’t have asked for any nicer people.
I GOT SO SCREWED
Bought a truck from them for 28k .. have put 6000 into it before my first payment. Sold it without the emissions installed. Took out the tuner didn't know it was flashed now it sits in my driveway not running. Oil leaking from their shotty mechanic installing new oil pump in properly. Spayed over all the rust to hide damages, oil was down 4 quarts and antifreeze down 1 gallon not to mention the sludge in the cooling unit. 3 days after purchase 4 check engine codes. Tps bad . Junk yard turbo installed not functioning properly, brake fluid low, tranny fluid low tire pressure low. 1 tire with 4 screws in it, sunroof leaks , radio amp took a crap after 1 week , a shocks and steering system shot, all 8 cab mounts shot.. everyday is something new. Now I have to buy a tuner for 900$ to get it to start again because of the code flash that was lost. They will do nothing for me they got my money and dumped me like a bad habit. Shame on these crooks... They make everything look good and temperarorly work but after you leave that lot.. then the things start happening. Carfax said Fu services reported on maintenance.. that was a lie reported by them. Just please please please listen to me .. these guys will screw you sideways and walk away not giving a crap the hardship involved in your family due to their dishonesty .. my daughter can not go to gymnastics anymore because I can't afford to pay now . They got me good. Never trust a used car salesman and definitely don't trust the owner. Scott you are a tool buddy . Such a bad dishonest dealership. There is so much more I could add the list goes on but these are the major issues. Thanks for reading .. hopefully Karma takes care of this place sooner then not
Thank you for the review. Good or bad we appreciate any and all feedback. Sorry to hear that you are experiencing problems with your truck . After investigating this complaint and speaking with the general manager , service manager and listening to the recorded phone call ( only one phone call made was from the dealership by your salesperson to you and none from you to us at any of our locations) it is evident that the vehicle was never brought in to the service department for the appointment you made with the service manager. Sergio, the service manager said he meet you at the colonial store and gave you directions to the shop. He also said you passed by the shop so he could take a quick look at a potential oil leak. At that time he asked that you drop it off so he could have one of the diesel techs do a complete diagnostic for your concerns. He stated that you told him you could drop off next week but that you called him after you left to say you could not because you were going on a vacation. Let's keep in mind that you originally came in and drove the truck home over the weekend. That Monday you went to your own credit union to secure financing and did not bring the funds to pay for the truck until Wednesday. At no point after driving the truck for 5 days did you mention any problems instead you asked to take equipment off of your trade in truck which we agreed to. Grant Motors did not put a used turbo in this truck (if it has one then it was installed by the previous owner prior to us acquiring it) .It is difficult for anyone to try to address any issues you are experiencing when you do not bring the vehicle in for authorized repairs. Please reach out to us so we can try to help you with your vehicle as our records through email and phone calls over the past three months clearly show you have not attempted to make any contact with us since your conversation with the service manager back in November. We would be happy to help you with your concerns or help trade this truck for something different that better suits your needs. After 16 years in business and helping tens of thousands of people acquire a pre-owned vehicle we have never had a person call our dealership dishonest as we try hard to help every customer before / during/ and after the sale. Calling people out by name without speaking or meeting with them because you are having problems with your purchase is certainly no way to ask for help. A phone call and meeting would have gone a long way. We are still willing to help , please reach out to Sergio to re schedule a service appointment that is convenient so we can properly address your concerns.
Grant Motors is the best dealer in town! Jonathan &...
Grant Motors is the best dealer in town! Jonathan & Alexxa were super helpful and accommodating! Hassel free and a quick process! If you're looking for a car, they're the ones to go see! Grant motors family for life!
Great service, nice people
I went into grant motors looking for a car and the gentleman (Allan) Helped me out with many questions and concerns I had. He was a great guy and he did his best and helped me get into a car that I’ve had now for 2 years. I want to send a special thanks to Allan and a nice thanks to all the staff at grant motors for all their help. I will refer family, friends, etc. to them. They make sure you leave in one or their nice rides! Thank you guys!
Went there just to look for a possible used car. Worker ALLAN was very helpful and amazing with his service. I highly recommend him for your next shopping experience you won’t be disappointed