Grand Motorcars Kennesaw


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Dealership reviews

Rating and reviews of Grand Motorcars Kennesaw are from and

32 reviews

Took my deposit but sold the car to someone else

by Josh on Oct 22, 2020

I called on a truck and made a deal over the phone on a Sunday. It was a good price I didn't even haggle. Put down a deposit on Sunday. Told them I would fly down Wed to pick it up. They call me Monday to finalize the paperwork. I book a flight Tuesday and call them to let them know what time I will be there. They inform me that the truck sold to someone else. Tom (sales manager) starts off being rude until he realizes they screwed up. He promises me the exact same truck at the same price by end of business the next day. It never happens. After that he is rude again. Keeps being rude (hangs up on me at one point) until I ask for my deposit back and a reimbursement for plane ticket about 5 days later. Took them almost a week and 4 calls from me to actually get the refund for the deposit and never saw the reimbursement for the plane ticket. This place should not be in business.

Customer service 1.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Newer used car!!

by MaryT105 on Oct 02, 2020

My husband and I were looking for a newer used car for our college daughter. We found a 2016 Toyota Camry with under 50K miles. The price on line was worth a drive to Marietta in rush hour traffic to take a look. The car was in great shape and we felt like the price was right. Frank was our sales consultant, he was really nice and enjoyed working with him. We purchased the car that night. Only issue was that we had to wait for one of the three finance guys to finish up with customers to get to us, but not that long of a wait. Cannot remember our finance consultants name, but he was also very nice. Overall a great experience with this dealership!

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
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