Grand Motorcars Kennesaw


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Rating and reviews of Grand Motorcars Kennesaw are from and

35 reviews


by Greg Pierce on Sep 01, 2021

Worst experience of buying a car in 40 years. Over promised and under delivered. I bought a Jaguar site unseen except for pictures and going by the sales rep the car was in excellent condition. WRONG........ multiple things wrong with the car and all they bring up is I owe them $260 for a delivery fee but make no mention or remorse for the misrepresentation over this $38K car. HORRIBLE

Customer service 1.0 Buying process 3.0 Quality of repair 1.0 Overall facilities 2.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

I was threatened by Chris in finance. He is very...

by Les0508 on Jul 09, 2021

I was threatened by Chris in finance. He is very dangerous. I was talked to like a dog.. which I wouldn’t even talk to with such vulgar language. PLEASE STEER CLEAR!!!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

I am reluctantly writing this review. I will begin with,...

by Yankeebaseball on Jun 25, 2021

I am reluctantly writing this review. I will begin with, the sales person I dealt with (Josh) was the absolute worst and irresponsible car salesperson i've ever dealt with. Between not returning calls, to seemingly avoiding calls (It got to the point where I had to block my number prior to dialing this company) I've never been treated this poorly. Actually all of the personnel i've worked with were not up to par. I received great attention prior to purchase however after I signed, they almost completely ignored me. There were a couple of things I was told they'd address and fix on my used car purchase which were not done. This is why I ought to have had them written on paper prior to signing/purchasing. I was offered a loaner car which was a 2004 lexus with 280K miles on it and they wanted me to sign a paper saying I was responsible if anything happened to the car. I.E. alternator, and so on. It took me more than a month to receive any real service to repair the scratches on the car promised to be repaired. Some of these scratches were eventually taken care of....... I purchased this car with the understanding (Carfax report) that there were no accidents with the vehicle. The Carfax report was clean however soon I noticed that the car had in fact been in an accident on the drivers side door. I asked them to fix this and they verbally said they'd fix the door. They never fixed it and to this day are ignoring my please to repair it.......I have never once (and i'm in my 60's) dealt with a car dealership that blatantly ignored after purchase customers....... I took it to a manager (Carl) and he asked me to call him and he'll give me a disposition on what they can do to fix the issue. I've been calling and calling him to no avail. Again, anyone who purchases from this dealership must be aware of what I am writing.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Stay away

by tj on Jun 05, 2021

My hubs and I drove to Atlanta after being promised a certain price on a much wanted used/new car. When we got there they had tacked on over 2000 of "dealer prep" fees for the purpose of "ensuring the vehicle you drive is safe'. When we got there the agreed vehicle wouldn't start. They said dead battery, but we pointed out it was turning over quite well. Then they said out of gas. We went in took care of paperwork, went out to test drive after gas put in. Car was driven to get gas and parked again. Manager got in and after several several minutes car finally started. I notice white smoke wisping out of the exhaust and they tried to say it was from running out of gas. It was pulled around for my hubs to test. As he drove off the wisps turned into a cloud of white smoke coming from the exhaust. The hubs came back around--drive was less than 100 feet). By the time he got to the starting place, the steam coming from the exhaust was enormous in quantity. They said ran it was b/c it ran out of gas. I flat out said I am not driving this vehicle off of this lot, period. We didn't. The next day they said water pump, I again said engine. A couple of hours later they informed me it needed a new engine. So much for the 2000 dealer prep fees. Further we discovered later that day that they had kept our driver's licenses. We were told they would mail them to us. A week later I called back and they are still sitting in the dealership. I called again today and again I've been told they will mail them. We have been out a rental car, plus the charges to get duplicate licenses: All totaled about 200 dollars dealing with these clowns. DO NOT GO THERE.

Customer service 1.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Another bait and switch used car lot

by Chris C on Jun 01, 2021

The car in question is being advertised for $39k on but is asking $43k on their website and $42k when you call on the phone. Another bait and switch used car lot. Avoid!

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Terrible experience

by RandyG on May 27, 2021

Deeply dissatisfied. First, next day after my purchase I get a call that something was wrong with the paperwork and financing and they had to mail it to me to be redone. A couple days after purchasing, while researching some of the vehicles functions, I realize that that what I thought locked the “my sky” (Jeep Renegade) was actually a sunroof function!!! How excited was I that the tops not only were removal but actually have a sunroof function!! Just to find out that it’s broken, which had to of been known as I recall them trying to show me how the tops work and pushing that button did absolutely nothing (again I thought it was a lock of some sort). So after researching, it is VERY expensive to fix, and just in my opinion drastically reduces the fair value of the vehicle considering the cost to fix is between $2,000-$4,500. Since I am adding my entire experience, the tires weren’t in great condition, however I shrugged that off at the time of purchase as I thought I was getting a good deal as it was, but now that everything is starting to go to crap, I am more upset about that as well, especially considering the odd sized factory tires being relatively expensive as well. 3-4 weeks after my purchase, I was getting worried I never receiving my permanent license plate (clearly covered and charged for in my paperwork). I called down and explained my issue to be transferred to a never ending ringing, called again transferred and hung up on twice. Finally spoke to the manager, or so I assume since that’s who I asked for, he never identified himself properly. Allegedly he is working on getting me reimbursed for it as I had to go to the tag office and take care of it myself since my temporary was expiring. Shop around! I do NOT recommend this dealership.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Don’t come here

by Jennifer on May 04, 2021

Drove 2 hours to purchase vehicle that they PROMISED they had over the phone , when I arrived they said that they didn’t have that specific vehicle then they tried to sell me something not even remotely similar to what I asked for , nothing but low grade cars from a discount auction . Also upon walking in I gagged due to the strong aroma of boiled eggs and feet .

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Out of State Car Purchase

by Lynn Annison on Apr 24, 2021

UPDATE II: Donavan fully answered all my questions and concerns. He was honest and truthful about what went wrong and what should have happened. All charges that were not required for an out of state customer were refunded. He stayed in contact through out getting the refund returned and I would now be a repeat customer knowing his integrity and concern for the customer. UPDATE: I heard back promptly from Donavan regarding my concerns. He apologized and is working to make things right. He sent me 4 years worth of discounted oil changes and is working on getting me the reimbursement for the registration and title fees. He has kept me in the loop with multiple conversations and it looks promising that he will follow through on all concerns. More to come. This dealer is only interested in closings deals and not interested is any sort of customer service after the paperwork is complete. As an out of state buyer, I was charged the car registration and electronic title registration fees, but those services are not/were not rendered to me. I have called 4 times only to have my call transferred, never answered or never to receive a call back. I was also told there would be free oil changes at the local Pep Boys, but that was not provided either.... Ignoring your customer is a Red Flag!!! Avoid this dealership. Should someone actually return my call, I will update my review accordingly.

Customer service 4.0 Buying process 5.0 Overall experience 4.0 Does recommend this dealer. Did purchase a vehicle.

Update: We were finally able to get the tag.

by BK-JohnsCreek on Apr 20, 2021

Here is an UPDATE to my previous review. 74 days after the purchase, we were finally able to get our tag, A big Thanks to Aurora at the title department and her efforts. She also took an extra mile and put in an order for us to get reimbursement on the Emission test and Tag Fee(I didn't ask to be reimbursed) that we had paid. I will update the rating from 1 star to 3 stars just because of her part. To those who are shopping at this dealer: Watch out for high dealer fees...

Customer service 4.0 Buying process 3.0 Quality of repair 1.0 Overall experience 3.0 Does not recommend this dealer. Did purchase a vehicle.

Walk away

by Briana Walter on Mar 09, 2021

My fiance and I went to purchase a car on February 14th. We were impressed with the initial service that Herb offered and we ended up purchasing a 2019 Jeep Renegade. There was a cracked windshield, cracked rear camera, rear wiper blade was detached, and the radio didn't have the antitheft code. We were told no worries, they would fix all of it, and got it in writing in the paperwork that those items would be done. With that confidence, we signed the paperwork and it was easily the smoothest process to get approved for the loan and out the door. Here's where things go sour. We took the Jeep to a local dealership to see if we could get the antitheft code per the recommendation from Herb and they informed us the radio wasn't the original radio that came with the car. So, we brought the vehicle back on February 19th for the repairs and my fiance sat at the dealership all. day. long. They told him there was an issue with the radio code that they had and they should be done with it shortly. So, they let my fiance use a car off the lot until the vehicle was ready. That was 3 weeks ago. We've spoken to everyone at this location so it seems. Mike, the manager, is a shady guy who has told me that he will personally call me with updates on the car. He never called. We were told at least 5 different dates within the first week that the car would be done. Supposedly the hold up is they ordered an old radio that won't work? We've spoken with Herb, who originally was very helpful but who now says he will call back in with an update and never does, and we've spoken with Jose, in the service department. The best part is they told us last week that they were taking the car to a Jeep dealership to help with the radio issue, but now no one can tell us where the car even is. The Jeep dealership by Grand Motorcars confirmed today that they don't have the vehicle and Grand Motorcars doesn't either. I will happily update this review when I have my car back but this by far has been the absolute worst car buying experience and that's saying a lot coming from someone who has purchased 5 vehicles in my lifetime and one of them being from a Kia dealership. Mike, Herb, Jose...maybe this will get your attention.

Customer service 1.0 Buying process 5.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
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