Gossett Porsche VW
Hours of Operation
Cars on the lot
Don't do business with the service department
The service department will give you the run around. After two months I was finally told after having to go in that they would not be able to fix it. Paul was very rude and dismissive when I asked him why didn't they tell me they would not be able to fix my car after two months.
Alissha, we apologize for any inconvenience you had during your recent service visit to Gossett Motor Cars. I did speak to Tim, our Service Manager about this and he would love for you to give him a call at your convenience so that he can better understand what the issues were and work to fix your vehicle. Thank you in advance.
NO TITLE WORK
PLEASE AVOID OF THOSE SCAMMERS, DON'T BUY EXPENSIVE CARS FROM THEM , I bought 2020 PORSCHE 911 from Saad Baddar in the beginning of transaction he mentioned that they have possession of the title, however he did lied to me , they had no title ,already 3 weeks passed ,they telling us different scenarios and stories about covid and auditions, however they could be straight honest and mention the lean holder. As a fact today i still not have a temp tag or any legit paper work ...when i spoke to Saad Baddar he was laughing at me. PLEASE AVOID EXPENSIVE DEALS AT THIS PLACE.
I understand you spoke to our GM Jason and this issue has been resolved. Call if you have any questions or concerns. Thank you in advance.
PLEASE READ BEFORE DOING BUSINESS WITH GOSSETT. I do not normally write reviews, but I hope this will help some of you avoid the terrible, expensive and exhausting experience I’ve had with this company. I purchased a 2019 VW GTI from Gossett on 5/25/20. I drove all the way from St. Louis to Memphis to get it because I was not able to find that specific car (color, trim level, etc.) anywhere else. The car was certified pre-owned with less than 13k miles, and still under the original factory “bumper-to-bumper” warranty. The sales team was nice and the buying process went well. About one hour into my drive home, I realized that the small speaker in the driver side pillar was not putting out any sound. I immediately called the salesperson I had worked with, who assured me that if any repair was needed it could be completed at my local VW dealership and covered under warranty. Although it was inconvenient to be sold a CPO car with broken parts, the real nightmare began when my local VW dealership discovered that the broken speaker was an aftermarket part that had been poorly hacked into the factory wiring. I was told it would be about $900.00 to replace the broken part and restore factory speakers, and would NOT be covered under warranty since the broken parts were aftermarket. After going back and forth with Gossett about this issue for nearly 3 weeks, I was contacted by the General Manager, Jason. He was surprisingly rude and told me that Gossett was not willing to replace the broken aftermarket speakers with factory parts because it was too expensive. Instead, he told me that they might be able to repair the broken aftermarket part, but only if I drove 4.5 hours back to Memphis just for them to look at it. Selling a certified pre-owned car with broken aftermarket parts is wrong, and their unwillingness to make it right serves as an example of how shady Gossett Motors really is. This is an ongoing issue, and I truly hope this review will save some of you from having an experience like mine.
Hi Patrick, I understand that you spoke to both Ms Gossett and Jason in detail about how we could solve the issues that you had with your vehicle. When you are ready to make the trip back to Memphis, give us a call and we will have everything ready and waiting! We appreciate your business and look forward to serving you again in the future.
Came in to perhaps make a purchase and the vehicle was dirty. But wait, the salesperson told me they would clean it up if I purchased the vehicle. Mistake 1. Then the Finance Manager step in during the negotiations as though he could close the deal but struggled to get the interest rate I requested. Mistake 2. The deal breaker was the below market offer I got on my trade in. It's 2020, no longer do dealerships have the upper hand on deals when your credit is on point and you have done your homework on purchasing vehicles. Sorry Malcolm and Travis..
Mr Gunn, we apologize if there was any miscommunication during your recent visit to Gossett Motor Cars. We strive to always make sure we treat all customers with the utmost respect and offer all customers the most aggressive pricing and trade-in on vehicles. We hope we can earn your business in the future.
I owe it to others to share my experience so they can make an informed decision when considering Gossett. Bought many Porsches from dealers; until Gossett Porsche, it has always been highly-professional and positive. The journey: I see a car online, like it, fly down to Memphis, buy it, and head for home (what I considered a simple, low-maintenance transaction). In less than an hour, the oil overfill light comes on; and the wheels (all of them) are unbalanced - The car is shaking like it came off a Saturday night bender. Unbearable, and still far away from home, I take it to Porsche St. Louis (who was great!) where they properly balance the wheels and address the oil issue. I head back on the road the next day. Fast-forward 10 days; I never received the paperwork for my tags so I call. They tell me I owe another $500.00 (due to their miscalculation on my taxes) even though we completed an “out-the door” deal. It felt like a; “we’re holding your tags hostage till you pay up” game. I get a total run-around, no call backs, different/varying stories from different people (Except Caroline - she was nice/honest). Finally, after 8+ more calls + numerous texts (either they’re inept or trying to wear me down), their manager (Jason Marsh) calls back with a go-pound-sand-classic used car manager attitude and tells me; “yea, that’s just too bad, you agreed to pay any differences (true – the finance manager did say it might may be a “few dollars” at closing) even though we made the mistake.”
Brad, we apologize for the issues that you may have had. Please reach out to Andy Durr, our service manager so that he can better understand. Thank you in advance.
The journey: I see a car online, like it, fly down to Memphis, buy it, and head for home (what I considered a simple, low-maintenance transaction). In less than an hour, the oil overfill light comes on; and the wheels (all of them) are unbalanced - The car is shaking like it came off a Saturday night bender. Unbearable, and still far away from home, I take it to Porsche St. Louis (who was great!) where they properly balance the wheels and address the oil issue. I head back on the road the next day. Fast-forward 10 days; I never received the paperwork for my tags so I call. They tell me I owe another $500.00 (due to their miscalculation on my taxes) even though we completed an “out-the door” deal. It felt like a; “we’re holding your tags hostage till you pay up” game. I get a total run-around, no call backs, different/varying stories from different people (Except Caroline - she was nice/honest). Finally, after 8+ more calls + numerous texts (either they’re inept or trying to wear me down), their manager (Jason Marsh) calls back with a go-pound-sand-classic used car manager attitude and tells me; “yea, that’s just too bad, you agreed to pay any differences (true – the finance manager did say it might may be a “few dollars” at closing) even though we made the mistake.”
I was not provided information about the repairs. Nothing was discussed with me such as what was done, what to expect, any additional findings or lack thereof, when I should come in for next service. No one escorted me to my car to show the work. No one asked me if I had any questions about the work. I am very disappointed by the lack of customer service and quality of care.
We are sorry your visit did not meet your expectations. The problems you cited is something we strive to do with every customers and I can only apologize that was not executed for you and am somewhat confused, as we make sure our customers are updated on all the repairs and cost estimates. I hope we can earn your trust and business in the future.
Worst sales people ever.... terrible pricing
I went to test drive a car on the lot. They wouldn't even let me drive it. he didn't even leave the lot. Wasted my time. So i called a porsche dealer on the east coast and made a deal for a brand new 2017 carerra S. Best experience ever. Gossett has a terrible reputation. I had the same experience when I bought a brand new Audi Q7 from them... They are horrible. Worst problem is that I have to let those morons service my car. the sales guy was Saad Baddar. What a joke. Too bad. Basic customer service and respect goes a long way.
We apologize for any misunderstanding during your visit to Gossett Porsche. I understand that you spoke to David Graham, our Porsche manager about the issues. Congratulations on your new purchase and we hope to be able to earn your service business in the future. Please give David a call so he can work to resolve any concerns. Thank you.
Overcharged/no follow-up as promised
We took our college-age daughter's Volkswagen in to get duplicate keys programmed and door lock repair. While there, my husband asked for assistance in snapping the headlight back in to place (he had recently changed the bulb but was having a bit of trouble finishing). We were excited to get this car ready for our daughter to drive to/from college. As far as I know, the work was done well. My problem is with how much they charged for labor. When we went to pick up the car, we were told our total was $1,237! We paid it, but it was a hardship on our family (school teacher, correctional officer). They charged us for 4 1/2 hours of labor ($140 per hour). However, they didn't have our car that long. By my calculations, they overcharged us at least 1 1/2 hours ($210). (By the way, they charged us 1/2 hour for snapping the headlight back in to place.). I tried to reach someone at Gossett by phone, leaving 2 messages, but was uncussesful, so I wrote them a letter with my concerns. Eric with Gossett called me to discuss my concerns and indicated he wanted to make things right. He said he would call me back later that day with specifics, suggesting he would be mailing a check, but wasn't sure of the amount. He assured me I would hear back from him later that day. That was 7 days ago. He never called back, and I've received nothing by mail from Gossett. Overcharging may be the 'norm' for businesses these days, but it's not right. They should be more careful about how many hours they charge for their service, and they should certainly follow through with promises they make. I'm very disappointed.
We appreciate your feedback, Debi. We?re sorry for the inconvenience and we appreciate your patience. It?s our understanding that our service manager, Eric, has been in touch with you and you were able to reach a mutual agreement. If there is anything else that we can do to give you a 5 star experience, please let us know. Thank you.
Had an issue with my boxster, called Andy and he immediately addressed it and got me in. Car was fixed and good as new! Very happy.
We're so glad to hear your Boxster is running as good as new and that Andy was such a big help! Thanks for the review!