Gossett Chrysler Dodge Jeep Ram Fiat

3.0

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–3:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–7:00pm
Sunday
Closed

Sales Team

Joshua Luke headshot

Joshua Luke

Marketing Specialist ( Reviews)

Cars on the lot

72 cars available See all Cars

Dealership reviews

3.0
Rating and reviews of Gossett Chrysler Dodge Jeep Ram Fiat are from Cars.com and DealerRater.com

61 reviews

CROOKS

1.0
by Bizzybee on May 12, 2022

BEWARE Gossett staff are a bunch unethical LIARS. Sold me a bad 2018 Mazda CX-5 that they knew was no good. Found the former owners repair orders in which should the PCM and air conditioner were no good. They kept giving them the run around on fixing the issues. Had to have them both replaced by Norcross Mazda who are bunch unethical morons as well. Don't do business with these CROOKS !

Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

We apologize that you are having issues with your vehicle. We do not sell customers vehicles that have issues that we know of and always strive to give our customers that best value. Please give David our GM a call at your convenience so that he can better understand what problems you are having.

i have stopped buying any vehicle from gossett from...

1.0
by ashawantiques on Oct 20, 2021

i have stopped buying any vehicle from gossett from Porsche's to jeeps , the service department cant seem to fix anything correctly or diagnose the issue !

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

We apologize for any issues you may have had during your recent service visit. While we strive to make sure all our customers are handled in a timely and professional manner at all times, unfortunately the pandemic has caused some unavoidable issues with employees and technicians out sick due to Covid. While the wait has been extended for service due to unforeseen circumstances, we will always give you top notch service no matter what and strive for all our customers to receive 5 Star Service. We hope that we can earn your business again in the future.

I always use Gossett for service work. This time I took...

5.0
by lcc on Sep 11, 2021

I always use Gossett for service work. This time I took my off brand truck in for a no start condition. Mr Jones met me on the service drive, told him my problem , when truck checked out , he called me and all it needed was a battery. I am so thankful for a trustworthy place for all my vehicles. Thank you Mike Jones, and for Scott in parts who found correct battery I will be back for all my service , Thanks

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you so much for the kind words. I'll be sure to pass your praise to Mike and Scott-I know they will appreciate that. Thank you for your business and we look forward to seeing you again.

I traded my 2010 Mercedes Benz in for a 2021 Jeep...

5.0
by natonyam on May 22, 2021

I traded my 2010 Mercedes Benz in for a 2021 Jeep Sahara!! Thanks to James Boyd and his OUTSTANDING customer service. I LOVE MY JEEP!! Thanks for helping me a HAPPY JEEP GIRL!!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

The 124 is broke again

2.3
by John Olmstead on Mar 20, 2021

Monday 3/15/21 the 124 broke down again on the way to work. I managed to limp into the shop at 7:00 AM. The car was running on two cylinders. The service rep told me it would be two weeks before they could even look at it. I told him I'd need a rental then. He said you no longer rented cars or provided a shuttle. I had to call and bum a ride to get to work. This is especially frustrating since the last time it was in for the same problem you kept it 11days and then told me it was not broken and gave it back to me without discovering what was wrong with it. How do you expect to stay in business providing this kind of service?

Customer service 2.0 Buying process 5.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Mr. Olmstead, we apologize for any issues you may have had during your recent visit to Gossett CJDRF. We strive to always service our customer's vehicles as quick and efficient as we can. While in the past, we have offered shuttle service, it was a decision during the Covid Pandemic that we have not been running our shuttles due to making sure all our customers are safe and healthy. This service will return in the future. Our loaner vehicles, which we provide at no cost to our customers are unfortunately unavailable at times but rest assured that we certainly would have offered both services to you if they were available. We were more than happy to serve you and glad to know that your service was taken care of under warranty on this visit.

Nothing but games

1.0
by Bulova12 on Jan 03, 2021

Went to the dealership and waited around and over three only for them to tell me I need a cosigner. At that point I had to stop and say I was approved for move recently so...... I'll pass.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

We apologize that the process took longer than anticipated during your recent visit to our dealership. We work really hard to make sure our customers time is valued but there may be times that we cannot control the approval or banking process. We hope we can earn your business in the future.

10 days before they can even look at my FIAT

2.0
by John E. Olmstead on Oct 02, 2020

Had my car towed to the dealer last Tuesday. Was told it will be 10 days before they can look at it. Really poor service.

Customer service 2.0 Quality of repair 2.0 Overall experience 2.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Mr. Olmstead, we apologize for any inconvenience you may have encountered during your recent visit to Gossett CJDR. We strive to get our customers vehicles into the shop for diagnosis and repairs as quickly as possible, although we have found that during the recent Covid19 situation that our demand for service has increased. When service vehicles are dropped off during the week, they are serviced in the order of the drop-off time. We work extremely hard to get all vehicles repaired and back on the road as soon as possible. We hope we can continue to serve you in the future and turn this review into a 5 Star experience.

Charged 1980 for service that did not fix the issue....

1.0
by Sheronda81 on Apr 13, 2020

Charged 1980 for service that did not fix the issue. These are just parts pushers that dont investigate the true cause of the problem. If you want to waste time and money This is the place to go!

Overall experience 1.0 Does not recommend this dealer.

Rachel Smith is the best service advisor

5.0
by Joe Collins on Sep 10, 2019

Rachel Smith is a great service advisor, very helpful, personality out the roof and makes us feel at home here. Everyone should come see Rachel Smith for their auto service needs.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thanks so much for your stellar review of Gossett CJDR. We appreciate you very much and look forward to serving you in the future. I'll be sure to pass along your kind words to Rachel. Thanks again!

Horrible Experience

1.0
by glenna on Sep 10, 2019

I traded my 2014 Express for a new truck. Cully told me the truck was worth nothing, they gave me $13,000 now they have the truck listed for $21,000. They financed me at a really high rate for my credit score.. I would hate that my job was cheating people everyday. . My truck was VIN# 1C6RR6FT9ES408601 look it up! The only thing good about this place is Mr. Flowers in the service department.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
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