Good Chevrolet

4.4

Hours of Operation

Service
Monday
6:30am–6:00pm
Tuesday
6:30am–6:00pm
Wednesday
6:30am–6:00pm
Thursday
6:30am–6:00pm
Friday
6:30am–6:00pm
Saturday
9:00am–3:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–8:00pm
Sunday
10:00am–6:00pm

Cars on the lot

286 cars available See all Cars

Dealership reviews

4.4
Rating and reviews of Good Chevrolet are from Cars.com and DealerRater.com

876 reviews

Service Department

5.0
by P.K on May 18, 2022

I bought my car here a few years ago and have been coming back to get it serviced ever since. I have never had a Service Agent more helpful than Natashia Wilson. She really went above and beyond to help me resolve all my issues, and she deserves to be recognized for amazing customer service at this dealership. Natashia will always be my go to for all my future appointments in the service department.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi, thank you for your kind review; we are happy to pass along your comments to Natashia Wilson here at Good Chevrolet! Please don't hesitate to reach out if there's anything additional we can do for you.

How valued are you.

1.0
by Ms. Lambeth on Apr 28, 2022

I bought my 2016 chevy impala in 2017 of September. Always brought car in for any concerns and maintenance. Had transmission serviced 4/2/21, four months later i started having issues with the performance of my transmission, brought back 8/2021 and then again 9/2021 for issues not being resolved. They found nothing because their wasn't any codes and claimed car was fine. 7 months later transmission goes out 4/7/22. Sent email to Service Director, Mr. Manning on 4/18 and hand delivered letter for General Manager on 4/20 with no response from the GM.. Mr Manning did respond and only agreed to only look at car without cost, but I would hv to get it towed at my expense for the third time. After I already had it diagnosed on 4/13/22 by the shop I had it towed to because I literally was stuck at work with my car not moving. Not once did Mr. Manning have empathy on the situation. I feel that his service department failed when it came to properly evaluating my vehicle and its like if there's no light on or code then they think all is fine. I faithfully brought my car to them and now that I'm complaining and wanting resolution, its like oh well not our issue and it must have been something I did, but at the end of the day I relied on their findings, which has now left me with a non working car and not much as an apology was giving to me. All I can say is your only that " valued customer" when your spending money. If you got an issue, you're on your own. The last email I got from Mr. Manning today 4/26/22, was it for me. Once he said if you in fact do need a transmission, repairs would be at your expense. Like really.... If my car was properly evaluated, I would not now have a non operating vehicle. I will be filing my grievance with this dealership, even if there is no resolution to my liking, but at least my words will be seen and just take caution when dealing with Good Chevrolet. I would never refer anyone to them for anything. My car didn't even last 5 years and as a single mom the struggle is real, but I will bounce back. Good Chevrolet not so "Good", to customers loyal to them.Done with Chevrolet vehicles and this dealership.

Customer service 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

I bought my 2016 chevy impala in 2017 of September.

1.0
by tanjala on Apr 26, 2022

I bought my 2016 chevy impala in 2017 of September. Always brought car in for any concerns and maintenance. Had transmission serviced 4/2/21, four months later i started having issues with the performance of my transmission, brought back 8/2021 and then again 9/2021 for issues not being resolved. They found nothing because their wasn't any codes and claimed car was fine. 7 months later transmission goes out 4/7/22. Sent email to Service Director, Mr. Manning on 4/18 and hand delivered letter for General Manager on 4/20 with no response from the GM.. Mr Manning did respond and only agreed to only look at car without cost, but I would hv to get it towed at my expense for the third time. After I already had it diagnosed on 4/13/22 by the shop I had it towed to because I literally was stuck at work with my car not moving. Not once did Mr. Manning have empathy on the situation. I feel that his service department failed when it came to properly evaluating my vehicle and its like if there's no light on or code then they think all is fine. I faithfully brought my car to them and now that I'm complaining and wanting resolution, its like oh well not our issue and it must have been something I did, but at the end of the day I relied on their findings, which has now left me with a non working car and not much as an apology was giving to me. All I can say is your only that " valued customer" when your spending money. If you got an issue, you're on your own. The last email I got from Mr. Manning today 4/26/22, was it for me. Once he said if you in fact do need a transmission, repairs would be at your expense. Like really.... If my car was properly evaluated, I would not now have a non operating vehicle. I will be filing my grievance with this dealership, even if there is no resolution to my liking, but at least my words will be seen and just take caution when dealing with Good Chevrolet. I would never refer anyone to them for anything. My car didn't even last 5 years and as a single mom the struggle is real, but I will bounce back.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Good Chevrolet I am not one to leave reviews,

1.0
by T on Apr 26, 2022

Good Chevrolet I am not one to leave reviews, especially not bad reviews but Good Chevrolet deserves it after their degrading and dire spectrum service from all employees (salesman-financing-management). I purchased a used 2018 F-150 for $27k. The vehicle and the rest of the inventory is amazing, some of the best selections on used vehicles in the Seattle area. That was my big winning feature that drew me to the dealership. Everything was going fine. Called in, asked to have a vehicle pulled to the front, arrived and the vehicle was right up front. Test drove it, then when I returned back, was asked to speak to a different salesman because the one we originally spoke to had “to much on his plate.” (Said the sales manager), no big deal! Moved to forward with the process, no big deal. Finalized the price and was told “please get your check here today as it is the final day of the month and I am waiting on a bonus.” From our original salesman (who we hadn’t spoke to since the original phone call might I add). We got the check to them the next day, and we’re ready to pick up the vehicle. We got stuck in a 5 day dun around of them not being able to locate the keys (resulting in a new set having to be ordered, longer wait time.) was called “stuck in my ways.” For having outside financing from Alaska USA, got called “snobby” and “stuck up” from the salesman on the phone, and so much more! After YELLING, at the sales manager over the phone about how rude their salesman had been, I was told this was a usual problem and that I would just have to “stick it out”. I had already purchased the vehicle and was simply waiting for the dealership to “ok” the financing because of their policies. As I drove away in my $27k truck, the salesman were heard saying “daddy must love him” and “wow, I can’t imagine getting that truck at 18! Must be nice to be rich.” I have since purchased 3 vehicles from Korum ford, and can say DO NOT USE GOOD CHEVROLET! Let my experience show you how little they care about their customers! Not only do they not offer any warranty’s on their used vehicles (if you are looking for warranty’s I suggest using Korum!) but they also do very little to eas the buying process.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Wired over $25k from bank but I didn’t buy

1.0
by Ben G on Apr 04, 2022

Wired them over $25,000 from my bank and when I realized the vehicle had a significant amount of water in the oil I declined to take possession and salesmen became irate and said “we’re done”. . I asked him his policy about returning my money he said “he didn’t know” “you will get it when you get it”. It was the most unprofessional and uncomfortable interaction with a sales professional I have ever had. I had drove over 200 miles (thats on me) on a Friday 6+ hours again (that’s on me) I arrived 15 min before close and was allowed a drive around the building with the sales professional when he emphatically proceeded to tell me he was only 1 sale short of 16 cars for the month which he would receive a $2,400 bonus - (having been in sales before I understand how it works ) I said well let’s do this then. We exited the vehicle and tells me, “sorry, we’re closing and we open at 9am tomorrow .” He added “I have to go North of Seattle tonight to get one of his corporate account fleet buyers to sign a purchase agreement so i can get my $2,400 bonus.” I was surprised but respected the hours and checked into a nice hotel. I should have left sooner. Lesson learned.. long story short- it’s been 3days now and still refuse to communicate when or how they will return my money-my significant financial loss due to The unlawful activities of Good Chevrolet will continue to add up until this matter is settled.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi Ben, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (425) 235-2000. We look forward to hearing from you.

I bought a used LOW mileage Honda Ridgeline via internet

1.0
by kevincmonaghan on Apr 01, 2022

I bought a used LOW mileage Honda Ridgeline via internet sales. Was told vehicle was in tip top shape and the miles reflected it. When it arrived (I live in Colorado) I noticed it was smoking the second they unloaded from the truck. Suspicious, I opened the hood. Coolant overflow was completely empty. The radiator was down 2” as well. I checked the oil which was dark for just having an oil change, and noticed a brown foam under the oil filler cap. I reached out to the salesman and asked if he knew the vehicle was smoking and was told it was fine. I checked the “clean carfax” and called the mechanic who “checked the engine” prior to “Good” Chevrolet offering it up for sale. They said “discovered damage to spark plug in cyl 4, excessive oil consumption, smoking, and coolant loss. Diagnosis is catastrophic engine failure and recommend total engine replacement.” After 10 calls to the dealer and no call backs, I finally spoke with the sales manager, who was rude at best. He insinuated that I blew the motor and I had some colorful language and was hung up on. I tried to call back and was told someone would call me back. I asked to speak with the general manager and was told he’s on vacation. I was able to leave a message. They knowingly sold me a vehicle with known issues and did not disclose it, assuming since I was out of state they could blow me off. I have been speaking with a auto fraud lawyer based out of Seattle and hope to have to have some resolution. The $6900 for a motor replacement is ridiculous. DO NOT DO BUSINESS HERE.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Highly recommend for service

5.0
by Navia bacon on Feb 15, 2022

My car went into the shop with a competitor and they had a lot of fees scheduled with chevy and Rob told me it was a coolant leak and parts are on a backorder but he could fix it today and I thought it was a head gasket and thanks to chevy I am safely on the road!!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hello Navia, we appreciate you taking the time to leave us this feedback. We hope to be of service to you again in the future. Best wishes, Good Chevrolet

Had my colorado serviced today...I always know that my...

5.0
by Dchapman64 on Nov 29, 2021

Had my colorado serviced today...I always know that my truck will be taken care of here. Natashia Wilson is always top notch. She went above and beyond for me. She has made me a customer for life. I couldn't be happier. Thank you Good Chev and Thank You Natashia! Definitely 5 stars !

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Pressure free car buying.

5.0
by Mark Andersen on Oct 21, 2021

Lewis was very friendly, was not at all pushy. He explained financing options thoroughly without any pressure and didn't try to sell me something I didn't want. It was a very pleasureable experience. Not at all a horror story like some other car buying experiences I've had in the past. If your looking for a honest and pleasant car buying experience ask for Lewis.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help.

These people are fantastic seriously I worked with...

5.0
by hodson.jp on Sep 29, 2021

These people are fantastic seriously I worked with Natashia Wilson and she could write the book on customer service. She did everything she said she would including calling me back every time as promised, plus she went way above and beyond and let me use a loaner car while mine was getting repaired I couldn't possibly say enough good stuff about her and this place. and I will be the first to admit i can be a difficult customer. I will never go anywhere else, I have been purchasing vehicles from them since 2001

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
The information on vehicles provided in this service is supplied by the seller or other third parties; Auto.com is not responsible for the accuracy of such information. Auto.com provides this service and materials without representations or warranties of any kind, either expressed or implied. See our terms of use for more details.