Gillman Subaru of San Antonio

4.1

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–5:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–8:00pm
Sunday
Closed

Cars on the lot

53 cars available See all Cars

Dealership reviews

4.1
Rating and reviews of Gillman Subaru of San Antonio are from Cars.com and DealerRater.com

146 reviews

Most awful place ever and dishonest.

1.0
by tammieyoung72 on May 12, 2022

Most awful place ever and dishonest. Beware, buy elsewhere! Check engine light on within 2 weeks. Would not fix truck kept lying saying nothing was wrong with truck and the motor was bad. Said they would trade us out of vehicle sat there 5 hours on a Friday and 2 hours on a Saturday. Kept saying our income was not good. Went down to Gunn Chevrolet bought a newer more expensive vehicle within 2 hours. You will thank me if you go elsewhere Read other reviews. Other people have experienced what we did with check engine light coming on with 2 weeks of purchase.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Experienced, Professional, Customer Oriented Mgrs.

5.0
by Mike Q. on Dec 23, 2021

Just took delivery of a new 2022 Forester Limited. I ordered the car via Gillman three months ago and it finally arrived this week. This is my second Forester and this one is even better than the last one I purchased from Gillman. To complete my purchase I was assisted by Chris Arespe, Salesman, Charlie Ridriguez, New Car Director and Jimmy Guerra, finance manager. All three are professional, knowledgeable, courteous and very customer oriented which resulted in a pleasant, fair, seamless purchasing experience. I highly recommend Gillman Subaru for your next Subaru vehicle purchases. Kind Regards, Mike

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello Mike, thank you for your kind review; we are happy to pass along your comments to the team here at Gillman Subaru San Antonio! Thanks again for the recommendation, and have an amazing day! Tony Osborne Sales Manager Gillman Subaru San Antonio (210) 651-9345 ssasales@gillmanauto.com

I have an issue with service provided and when I call to...

1.0
by garybryning on Nov 17, 2021

I have an issue with service provided and when I call to voice my complaint I find that I am unable to get past the Operator to make my complaint. I have called my Salesman but he is never available -I have tried email twice with no response ! Management can't correct a Customer Complaint if the Operator refuses to connect call to Management- I' upset

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

I found a used vehicle at this business online and...

1.0
by phyllisgrover on Jul 07, 2021

I found a used vehicle at this business online and contacted them on a Saturday. Al tried to put the hard sell on me, but I live in Dallas, and would not buy a vehicle like that. I paid for my own inspection ($250) from an independent business, and they found issues. When I texted Al, he said he would have it checked by their service department. This was the last text I got from him. I was ghosted by a dealership!!!! I left a message for the manager two days later, and then got a text from Al- (That vehicle is sold). Really??? You can't say it's just this salesperson being unethical- the GM didn't call me back. That means the whole dealership is unethical. Beware!!!!!!!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We'd like the opportunity to discuss this with you. Please reach out to Tony Osborne, General Manager, Gillman Subaru San Antonio at (210) 651-9345 or feedback@gillmanauto.com at your earliest convenience to discuss how we can turn your experience into a positive one.

Absolutely a crooked dealership!! Buyers beware!! The...

1.0
by Paddy B on Apr 26, 2021

Absolutely a crooked dealership!! Buyers beware!! The “appraisal manager” is a complete xxxxxx Bag!! Do your research on your trade in value, he will attempt to low-ball you by massive margins! Go to CarMax they will beat any offer the fat slob at Gillman will offer. Then take your money and spend it at North Park, they will take care you and your family! Gillman lost the purchase of 2 Subarus this week, and will loose as many as I am able to save from this dealership! I am also talking with the military to black ball them from military members purchasing from their dealerships

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Doesn’t sell to out of state

2.3
by DerrickMO on Apr 12, 2021

Called to inquire a vehicle but they don’t sell to out of state people. Shouldn’t state “local home delivery” on the ad if that’s the case.

Customer service 3.0 Buying process 1.0 Overall experience 3.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi, thank you for taking the time to leave us feedback about your experience with us. If you'd be willing to provide more feedback, please reach out to Tony Osborne General Manager, Gillman Subaru San Antonio at (210) 651-9345 or feedback@gillmanauto.com so we can assist you further.

Potential customer

5.0
by Andy Q on Mar 14, 2021

We have a 2013 Outback and have decided to purchase a new Subaru. Robert Gurule, Subaru Sales Consultant, was very friendly, knowledgeable and patient and telling us about all the latest models and options and having us test drive 6 vehicles. Showed us the great deals available through the CPO program. We will almost certainly buy our new Subaru from this dealership.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Andy, thank you for taking the time to write a positive review! Congratualtions on your new 2013 Subaru Outback! We appreciate your positive feedback and glowing recommendation. We are looking forward to taking care of any of your auto needs in the future at Gillman Subaru of San Antonio.

Great experience, Angel Ramos was the best,

5.0
by Wendymar Hernandez on Feb 28, 2021

Great experience, Angel Ramos was the best, he answer all of my question and help me to get my first car. Highly recommend he is the bests of the best.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for choosing Gillman Subaru of San Antonio, Wendymar! We are super happy to know of your satisfaction with the care provided. If there is anything else we can be of assistance with, please do not hesitate to reach out to our team.

Best Buying experience ever!

5.0
by Brandy N. on Feb 12, 2021

Could not be happier with my buying experience! I made an internet inquiry after I got home from work. I was not expecting such a prompt call from Jim Montemayor regarding my inquiry. I wasnt exactly sure what it was I was looking for in a vehicle, but Jim was professional and patient. To my surprise I even received a follow up call from Tony Osborne, a member of the management team to ensure things were moving along. Not at all did I feel pressured, I felt assured they truly wanted to go above and beyond in the assistance I received. Once a selection was made, Adam Smith, the finance manager contacted me. He was polite, professional and answered all my questions and made sure I was satisfied with trade in and financing. To top it off all of this was accomplished without me ever stepping foot on the lot!! I was in my SUV in less than 24 hours...delivered straight to my door! Jim made it to my home after I arrived home from work, in the cold rainy weather! I cant thank the team at Gillman enough for such a pleasant experience !

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Brandy, thank you so much for the great feedback with Jim, Tony, Adam, and our team! We are so pleased to hear your experience was pleasant with us. Congratulations on your new SUV! We appreciate your business and hope you enjoy your new vehicle.

Was helped by Alyssa Lopez. She was knowledgable, kind,...

5.0
by eplus4conrad on Feb 08, 2021

Was helped by Alyssa Lopez. She was knowledgable, kind, patient and very helpful. We got a Subaru Premium Outback. It was a great price and very clean. I highly recommend Gillman Subaru and especially Alyssa Lopez.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for sharing your experience with us! We can't wait to let Alyssa know how happy you are with her consummate service. Congratulations on your new Subaru Premium Outback; Gillman Subaru of San Antonio hopes to work with you again in the future.

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