Gillman Honda Houston

4.2

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–5:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–8:00pm
Sunday
Closed

Cars on the lot

187 cars available See all Cars

Dealership reviews

4.2
Rating and reviews of Gillman Honda Houston are from Cars.com and DealerRater.com

599 reviews

Needed car repairs badly.

1.0
by Angry on May 11, 2022

I went to the southwest location to have my car serviced. I was given 3 different appointment times to return to have the work done. They were working on getting my financial agreement done as I was informed. The agreement information was not the same as I was informed. I waited for several hours to get back information on the diagnostic report on one occasion. I could not accept the financial part changing. I asked for a refund of my diagnostic fee and was denied that Also.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Friendly, courteous and professional staff.

5.0
by AJG on May 10, 2022

Friendly, courteous and professional staff. We liked the vehicle we test drove on our initial visit, bit could not agree on the price. But after a follow-up phone call the next day with, and initiated by, the General Manager, we were able to agree on a mutually acceptable deal and purchased the vehicle.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Daryl Waterwall General Manager Gillman Honda Houston (713) 776-4800 feedback@gillmanauto.com

Subject: My 2017 Honda Cr V had a serious problem, and

1.0
by MIRZOTI on May 10, 2022

Subject: My 2017 Honda Cr V had a serious problem, and the official Honda service ignored the main problem and gave advice with misdirection to solve the problem. Failure Symptoms: All warning signals popped out from the dashboard screen (even low tire pressure), first siren-like sound from the car, then an excessive amount of smoke from the exhaust system with burned oil smell, lack of acceleration, and no more speed than around 50 mph. Honda Gillman’s Diagnostic: Their first diagnostic was the P0299 Turbocharger underboost problem, and others (you may find details attached). Then one hour later, they reset the system and made the second diagnostic, and they have found no confirmed DTCs, pending DTCs as random misfires, and others (you may also find details attached). Their recommendation was the injection system must be changed, and I need to pay between $1200-1300 for this. I asked them if they were sure that the car would be repaired this way; and they said that if the problem persists after this process, they will take care of the turbocharger. In other words, they did not know whether the repair process they were going to do would solve the problem or not. It seems that they have no idea what they are doing, or they want to just make extra charges till they can solve the problem for real. When I asked about the powertrain extra warranty which was sent for my car by Honda with a letter, they told me that they could not give any information unless the injection change process is done. The service clerk who wrote my email address incorrectly on the service form told me that he never experienced such a car problem in his life. Overall, with all my weird and unacceptable experiences in the Honda service, I did not find their approach as solution-oriented. I told them that I would complain about them to Honda USA and everyone who would be interested. The service clerk said that I am free to do whatever I will. What a customer-oriented approach, isn't it? So, I was not able to drive my car to another Honda official service to get different advice and pay another $167 for a diagnostic, because of my car’s condition. For this reason, I chose an independent mechanic company from a mile away from Honda Gillman to solve my car problem. That company made a diagnostic and found that the turbocharger is dead. (You may find an attached video file of the turbocharger) They have changed the turbocharger and cleaned the oil system from debris that is coming from failed turbocharger blades. Now my car runs fine although they did not replace the fuel injection system which was recommended by the Honda Gillman service.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Mark at Gillman Honda in Houston was so very helpful!

5.0
by rducote on Feb 23, 2022

Mark at Gillman Honda in Houston was so very helpful! He was professional, polite and patient. Thank you Mark for helping us! We appreciate you

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, we're happy you found our staff to be so supportive during your experience here at Gillman Honda Houston. Thank you, and have a fantastic day! Daryl Waterwall Sales Manager Honda Houston (713) 776-4800 hswsales@gillmanauto.com

The customer service provided by Hamdi Alsadat was

5.0
by tpc1958 on Feb 18, 2022

The customer service provided by Hamdi Alsadat was excellent. He worked hard to make the sale, the communication was excellent, and he was involved until the truck shipped off the lot. Very impressed and highly recommend.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, we appreciate your positive review of your experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help! Daryl Waterwall General Manager Gillman Honda Houston (713) 776-4800 feedback@gillmanauto.com

Mr. Waterwall, I need a copy of the "deal" paperwork and the registration of my truck completed. In Oklahoma, a vehicle must be registered within 30 days of the sale date. I have not received the paperwork, nor have I heard from an Oklahoma tag agent. The sale date was either Jan 22 or Jan 24 so if it has not been registered there will be a penalty for late registration. I have texted Hamdi, but the Finance Manger is out. Thank you for your help.

Terrible service. Bait and switch tactics on the...

1.0
by Jonathen Edwards on Feb 03, 2022

Terrible service. Bait and switch tactics on the financing side of things. This is the worst dealership franchise in Houston.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Dishonesty

1.0
by Josephine Palani on Dec 16, 2021

I bought my car in Gillman Honda, Sam Houston Parkway five years ago . I took my car for oil change two months ago and told the guy who worked with me to check everything in the car. They didn’t check anything in my car except the oil change. After two hours, I was told my car was ready. Initially the lady who gave me the bill said everything looks good including the battery. After I asked them specifically about my tires and brake, a guy went to check and said my two front tires need to be replaced or otherwise it will burst any minute. I waited for another two hours to change the tires. I’m not sure about what they did for the brake. It is still the same. Now my car didn’t start because of the battery issue. This place doesn’t deserve even a single star. I gave one star in order to get to the writing section. I will never ever go to this place again. Very very very poor service.

Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Josephine, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. If you are willing to give us another chance, please reach out to us at (713) 776-4800 to speak to our manager directly. Kelly Goldsberry Service Manager Gillman Honda Houston (713) 776-4800 hswservice@gillmanauto.com

I bought my car in Gillman Honda, Sam Houston Parkway...

1.0
by josephinemd1978 on Dec 16, 2021

I bought my car in Gillman Honda, Sam Houston Parkway five years ago . I took my car for oil change two months ago and told the guy who worked with me to check everything in the car. They didn’t check anything in my car except the oil change. After two hours, I was told my car was ready. Initially the lady who gave me the bill said everything looks good including the battery. After I asked them specifically about my tires and brake, a guy went to check and said my two front tires need to be replaced or otherwise it will burst any minute. I waited for another two hours to change the tires. I’m not sure about what they did for the brake. It is still the same. Now my car didn’t start because of the battery issue. This place doesn’t deserve even a single star. I gave one star in order to get to the writing section. I will never ever go to this place again. Very very very poor service.

Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Dear Mrs. Palani, Thank you for your response as we welcome your input. We are disappointed that our team failed to ensure that your visit was satisfactory as you have been a good customer to our dealer. Our Express Service Manager has reviewed your concern and will be reaching out to you today in order to address your concerns.

I have been a Client of Honda Financial since 2012 in my...

1.0
by Honael Cardozo on Nov 24, 2021

I have been a Client of Honda Financial since 2012 in my house we only talk and move in a Honda, that is, the Philosophy of Life is Honda in my Family. But now my 2018 Honda Pilot EX-L Lease ends I decided to go Gillman Honda Houston to update a new Lease contract so I went with my young children and Wife. There I have gone in two days in a row Monday 21 and Tuesday 22 of this month of November and these 2 visits have been waiting for me on the first day 6 hours and the second day 5 hours, where the attention has been bad the two Financiers there Javier Melgar and Moe Rafi, they have made experiencing the joy of taking me a new car a terrifying experience. Also my family and I did not feel discriminated against by this last Financier Moe Rafi, he looked at us and showed a strange behavior when he saw that we had our chains with the star David, and he did not if our religion caused him any discomfort, he was in charge of making a long wait and nothing educated in dealing with me and my family. These types of people do that in these times where the economy of many families that are once again having opportunities to improve their standards of living are seen at risk with people as they are!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi, we regret your most recent visit with us was not up to the standards we strive for. If you are willing to give us another chance, please contact us so we can understand your situation better in order to try and turn your experience around. Daryl Waterwall Sales Manager Honda Houston (713) 776-4800 hswsales@gillmanauto.com

I went to the Dealer yesterday and today they made me go...

1.0
by Honael Cardozo on Nov 23, 2021

I went to the Dealer yesterday and today they made me go again The Experience with the Finance Department is Pesima, I wanted to deliver my Lease 2018 Honda Pilot I fulfilled my 36 payments on time and without any delay, to take a new lease not only the long wait 2 days wasted, they never let me take the new car. I do not recommend this place do not waste your time, nothing serious about customer service. Bad experience I am a 2012 Honda customer and all the cars in my house are Honda the Honda Philosophy in our home was loyalty to the Brand until today. Bad experience Finance there are inattentive and professional.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi Honael, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (713) 776-4800. We look forward to hearing from you. Daryl Waterwall Sales Manager Honda Houston (713) 776-4800 hswsales@gillmanauto.com

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