Gibson Truck World

4.8

Hours of Operation

Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
8:30am–7:00pm
Sunday
10:00am–5:00pm

Sales Team

Vince Hoskins headshot

Vince Hoskins

Truck Specialist 5.0 (101 Reviews)
Dealer Experience 4 years
Dealership Experience 4 years
Troy  Wallrich  headshot

Troy Wallrich

Truck Specialist 5.0 (74 Reviews)
Dealer Experience 8 years
Dealership Experience 6 years
Ricky  Norris headshot

Ricky Norris

Truck Specialist (33 Reviews)
Dealership Experience 10 years

Cars on the lot

147 cars available See all Cars

Dealership reviews

4.8
Rating and reviews of Gibson Truck World are from Cars.com and DealerRater.com

604 reviews

I was looking to buy a truck from here as i’ve heard good

1.0
by dannyduncan on Jun 27, 2022

I was looking to buy a truck from here as i’ve heard good things about the service and their inventory from family members who worked with Mike and Troy. Went and talked to their finance manager named Hector as he was there instead and immediately felt attacked by him. The best way to describe his approach in making a deal with us was arrogant, narcissistic, and frankly a xxx. This experience has ruined my perspective about this business, and I will be sharing this with other friends and family who are customers or soon to be. I will be buying a truck from a different dealership for more solely because of this experience with Hector. It’s a shame a great salesman and person such as Troy cannot benefit off this deal due to things out of his control (HECTOR).

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

To say my experience was seamless Is an understatement!

5.0
by ronaldplewis63 on Jun 13, 2022

To say my experience was seamless Is an understatement! My salesman Tim Lide had me in and out in under 2 hours!! Got a good deal on my trade-in and awesome truck in return. I highly recommend Tim!! Tim Knows Trucks!! And a shout out to Sales Manager Mike Kallergis! R. Lewis

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

10/10 experience, great social skills , friendly, just

5.0
by Cristiant199823 on May 28, 2022

10/10 experience, great social skills , friendly, just overall helped me understand everything good. Would definitely recommend

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Great working with Vince.

5.0
by Rwj328 on May 27, 2022

Great working with Vince. The guys at Gibson make it easy to buy a truck! Great experience.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Robert made this truck buying experience so much easier.

5.0
by christie on May 21, 2022

Robert made this truck buying experience so much easier. He was really knowledgeable about the truck. He also wanted to make sure we got the one we loved. Awesome customer service! Ernie, the finance manager was great to work with and had great customer service as well. Wonder people to work with. Will definitely recommend.

Overall experience 5.0 Does recommend this dealer.

Vince did a great job showing me all the trucks on the

5.0
by Jyore on May 10, 2022

Vince did a great job showing me all the trucks on the lot I wanted to see. And took more time showing me everything about the vehicle I was interested. No sales pressure just answers to questions. I ended up buying the truck and couldn’t be happier. The team at Gibson did a great job putting the deal together and getting me on my way. THANKS!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

An absolute fantastic experience!

5.0
by SaraParaBear on May 08, 2022

An absolute fantastic experience! Vince Hoskins was our salesman- he was incredibly informative and kept us involved throughout the entire process. The purchasing process was pretty quick and transparent. Vince was knowledgeable, genuine and friendly. Ernie Boyd was the finance agent- he explained all the paperwork we signed as well as fully answered any questions that we had. The entire staff was extremely welcoming and courteous. We will be coming back to Gibson Truck World for all future truck purchases! 10/10

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I had a fantastic experience while shopping at Gibson.

5.0
by james.chapman1988 on Apr 16, 2022

I had a fantastic experience while shopping at Gibson. Everyone was super friendly and helpful. My next truck purchase will definitely be at Gibson again!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I got my truck from GTW on February 2021, and I'm writing

5.0
by Meisam on Apr 14, 2022

I got my truck from GTW on February 2021, and I'm writing a review and rating 5 stars on April 2022 to Vince who helped me find this good deal!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Beware!

1.0
by Kbrand07 on Apr 04, 2022

Beware!!! I bought a truck from them last YEAR and put 6k miles on it. Returned to the dealership to sell or trade the truck and was told that the truck was worth 10k less after 1 year and 6k miles. And they could care less if you're a returning customer. If you want to pay well over market value for a truck, go see Gibson!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Kevin, We do understand your frustrations and would like to extend our apologies. However, we can’t and we don’t control the market value for trucks. Please understand that we offered you the amount that is suitable for your truck. As it is a 2016 F150 with a 2.7L engine. The Kelly Blue Book Trade In on that vehicle is $32,568. The Black Book Wholesale is $30,850 and the MMR is $28,900. Gibson Truck World was transparent in this pricing and offer you 34-35k which is way more than some dealers even have that truck selling for. So we can’t give you 42k for a truck that we will not be able to get 42k for due to the market and it being a 2.7L. When you purchase this vehicle the price of trucks was higher and more limited. As the trucking market continues to “get better” the demand goes with it. More than 65% of our business is repeat customers and referrals. We love our returning customers. However we are certain we did give you the best estimate possible. As always please feel free to reach us at 407-321-0660 or email at Karoline@kinggtw.com. Thank you

Karoline, My issue with Gibson is NOT my trade offer. My issue is that Gibson took advantage of my wife and son June of last year when they sold them the same 2.7-liter Ford 150 that your telling me now doesn't carry great value, but apparently it did then? Unfortunately, I wasn't present to over look this deal until it was done, but we both know this truck wasn't worth 45k last year. And now my son is tanked 10k in a truck thanks to Gibson's honesty with their customers. I know for a FACT that the sales department NEVER provided my wife and son a Kelley Blue Book for this truck during the sale. We both know if this was done, that truck would have never sold. I except the fact you may take advantage of adults, but my son is 20yrs old, 19yrs old at the time and is now in a horrible financial position thanks to Gibson. I hope that your team can hang their heads high KNOWING they purposely put young adults, that trusted Gibson in such a terrible position.

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