Germain Volkswagen of Columbus

4.3

Hours of Operation

Service
Monday
9:00am–5:00pm
Tuesday
9:00am–5:00pm
Wednesday
9:00am–5:00pm
Thursday
9:00am–5:00pm
Friday
9:00am–5:00pm
Saturday
9:00am–5:00pm
Sunday
Closed
Sales
Monday
9:00am–5:00pm
Tuesday
9:00am–5:00pm
Wednesday
9:00am–5:00pm
Thursday
9:00am–5:00pm
Friday
9:00am–5:00pm
Saturday
9:00am–5:00pm
Sunday
Closed

Cars on the lot

76 cars available See all Cars

Dealership reviews

4.3
Rating and reviews of Germain Volkswagen of Columbus are from Cars.com and DealerRater.com

75 reviews

Very Good Experience, no pressure sales, the staff were...

5.0
by CharJax912 on Nov 14, 2021

Very Good Experience, no pressure sales, the staff were welcoming and attentive. I the financial paperwork time was smooth and simple. I will share this experience. I kept saying to myself, "Did I just buy car?" My Husband & Son enjoyed the refreshments!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, thank you for the positive review of our dealership! We hope to see you again in the future!

I had an excellent experience. They gave me a very fair...

5.0
by RD on Aug 27, 2021

I had an excellent experience. They gave me a very fair offer on my trade-in and were very easy to deal with on my purchase.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

BEWARE!!

1.0
by Wes Johnson on Feb 16, 2021

I am leaving a 1 star review only because I can't leave a '0'. Being 3 1/2 hours away from this dealership, I corresponded with Aaron O'donnell regarding a preowned truck they had for sale. We went back and forth via 12 emails with details of the sale, purchase price etc. I finished the correspondence with a personal phone call to Aaron confirming the purchase price and making arrangement to drive the 3 1/2 hours there to pick up the truck the next day. Halfway there the next morning Aaron calls me to tell me the truck was in a different location and was now priced $2000 higher!!!! I had to turn around and return home. He claimed he didn't know about this! Yesterday I emailed him back and forth, he verified to me that the truck was on the lot. It was all a sham!! The "bait and switch " tactic he used was unbelievable in this day. Customers BEWARE!! Don't buy here!!

Customer service 1.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

I recently purchased a used 2019 Honda Pilot from Corey...

5.0
by Dicksalsberry on Aug 08, 2020

I recently purchased a used 2019 Honda Pilot from Corey at Germain VW. I was extremely satisfied with my car buying experience. I suggest you consider Germain VW and request Conor O'Leary when you are looking to purchase a new or used vehicle.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I bought my first car here, a 2016 Jetta with a 200,000...

5.0
by Trent on Feb 29, 2020

I bought my first car here, a 2016 Jetta with a 200,000 mile warranty and very affordable payments. They had fair prices and Justin made my first car buying experience pleasant and simple. There was no hassle at all. Thanks for the sweet ride Germain!

Overall experience 5.0 Does recommend this dealer.

Friendly and helpful

5.0
by Lori Lorenz on Nov 14, 2019

Our salesman was Jose. He was so sweet and helpful, and understood we had a real need for a good vehicle within our budget. Everyone we dealt with was wonderful, especially when they found out my husband was born in Germany and they heard my mother in law's accent. We had a lot of fun with them and we love our car!

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

No hassle sales, no nonsense pricing

5.0
by Luigi F on Aug 30, 2019

Having been very pleased when we used Hatfield for routine service on our 2013 Beetle, we included them when considering purchasing a new 2019 Beetle - the last year of production until VW reintroduces this iconic car probably in an electric version. We visited all three VW dealers in Columbus and Hatfield gave us the best trade-in on our 2013 car and the best price on a new vehicle. Not only that, they sourced the color Beetle we wanted from another dealer in Cincinnati and they had it 2 days later for us to test drive. No hassle, transparent sales talk, prompt follow up and proven service support - what more would you want in dealer? Maybe a VW cap?

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Love my new 2019 beetle!

4.8
by Jenbug on Jul 28, 2019

Purchased my second beetle from Hatfield. The service was excellent, the process was easy and my car is beautiful! Very happy customer!i only wish they were going to keep making the beetles. I love them!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Service department

5.0
by Mccoy on Jul 24, 2019

Rich helped me out big time !!! I appreciate them getting my car done before i leave for vaca. They are the best!! Thank you rich!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Amazing experience all around! Thank you!

5.0
by awb331 on Dec 27, 2018

I cannot say enough good things about my experience with Hatfield Volkswagen and Glen in particular. The moment I submitted an online inquiry I had fast, detailed and accurate information without being bombarded by calls or pushed into a sales transaction. I was waiting for a car to be brought onto the lot and Glen was always great at keeping me updated and informed. He is also very personable and friendly which made my experience even more memorable. I had been dealing with 3-4 different dealerships and Glen was hands down the best. I will absolutely send as many people his way as possible and continue to share my experience. He is an asset to the team at Hatfield. Will in financing was also great! He explained things in detail without making them confusing and I never had any questions. They also make themselves very accessible. The facility is very clean and easy to find. I couldn't have had a better experience. Thank you Hatfield Volkswagen - I look forward to many return visits, and sending business their way!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
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