Gerald Subaru of Naperville

4.9

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Sales Team

Anthony Mazany headshot

Anthony Mazany

Business Department Director 5.0 (580 Reviews)
Dealer Experience 16 years
Dealership Experience 7 years
Jesse Bush headshot

Jesse Bush

Sales Consultant 4.8 (370 Reviews)
Dealer Experience 6 years
Dealership Experience 6 years
Michael Price headshot

Michael Price

Finance Manager 5.0 (341 Reviews)

Cars on the lot

56 cars available See all Cars

Dealership reviews

4.9
Rating and reviews of Gerald Subaru of Naperville are from Cars.com and DealerRater.com

6717 reviews

Great experience

5.0
by Richard on Aug 24, 2022

Friendly and informative. So easy to speak with without any pressure to buy. Complete transparency regarding pricing. Our salesman Jeff was awesome and they started late on a Saturday night to complete the sale and answer all of our questions, and there were plenty!!

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

Out of Market Purchase - Great Experience

5.0
by Boyd on Aug 24, 2022

Ricky, my sales pro, called me quickly after my initial inquiry on Cars.com. He also, put me in touch w/ Nino, the dealership manager, who also took serious consideration of my questions and market assessment and was willing to respond via email which was very. Also, Ricky's commitment to driving the car to our meeting place was a key aspect of finalizing the deal. He took the time to fill w/ gas and provide a walk around, inspection etc.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello Boyd and thank you for your truly exceptional words! Ricky is a great asset and we are glad to hear he provided an excellent experience for you. We thank you again and we look forward to servicing you again in the future! Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

Organized staff that works well together.

5.0
by Edward on Aug 21, 2022

Friendly and caring people. I believe the main thing i like is thethey believe in the product there saling . It is a smooth ride that seems engineered to perfection. Ty Ed.B

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for the kind words. We're completely committed to providing truly exceptional quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Gerald Subaru of Naperville, we value our customers and we look forward to seeing you down the road. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

Great sales team

5.0
by Gary on Aug 21, 2022

Everyone was very consumer oriented. We were treated with the utmost respect. Leo was very good with communicating everything we needed to know about the car(s) we were looking at - so much so that we ended up buying the same day!

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an truly exceptional awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

Friendly staff

5.0
by Rebecca on Aug 21, 2022

Friendly, helpful staff go a long way toward making this a good experience. I sometimes need to work while I'm waiting, so I really appreciate the wifi access, quiet areas, and snacks.

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

It's our commitment to ensure truly exceptional quality customer care by providing comfortable, clean, and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

Highly recommend

5.0
by Cheryl on Aug 20, 2022

Everything from the frequent updates on the status of my vehicle to accommodating delivery to my convenience. Friendly and knowledgeable during the paperwork process and overall an extremely pleasant experience.

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for taking the time to share your experience with us! Our team strives to deliver an truly exceptional excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

Very Acommadating

5.0
by Abigail on Aug 20, 2022

My salesman, Jr, was more accommodating than I could have ever expected. He was friendly, attentive and went what felt like above and beyond to ensure I got what I needed. So grateful for the experience I had.

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi, we're so glad that we were able to go above and beyond your expectations! Our team strives to deliver an truly exceptional experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

Great Service

5.0
by Paul on Aug 20, 2022

Super friendly and very fast service. Everything was explained very well and everyone who worked there seemed so positive and attentive.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for taking the time to share your experience with us! Our team strives to deliver an truly exceptional experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

Fixed my problem

5.0
by Raymond on Aug 19, 2022

They get the job done explain everything. Very clean never have I been treated wrong . Very happy with GERALD SECOND time buying a new car from them

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for the truly exceptional review! We take pride in our customer service and do whatever we can to have our customers leave happy. Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

Great Service

5.0
by Bradley on Aug 19, 2022

Efficient, friendly and professional. My appointment was met on time. Trish was great at getting me in and out, as fast as possible. They worked with my schedule.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

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