Gerald Subaru of Naperville

4.9

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Sales Team

Anthony Mazany headshot

Anthony Mazany

Business Department Director 5.0 (580 Reviews)
Dealer Experience 16 years
Dealership Experience 7 years
Jesse Bush headshot

Jesse Bush

Sales Consultant 4.8 (370 Reviews)
Dealer Experience 6 years
Dealership Experience 6 years
Michael Price headshot

Michael Price

Finance Manager 5.0 (341 Reviews)

Cars on the lot

56 cars available See all Cars

Dealership reviews

4.9
Rating and reviews of Gerald Subaru of Naperville are from Cars.com and DealerRater.com

6717 reviews

Great Service

5.0
by Leslie on Sep 03, 2022

Jeff walked me through the whole process and kept me posted. I will recommend my family and friends to go to him!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello Leslie! It is great to hear about your recent service experience. I will certainly pass on your feedback to Jeff as he will be happy to hear it! We look forward to working with you again in the future! Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

Great Sales Team

5.0
by Maria on Sep 02, 2022

This is my 4th Subaru purchase, all from Gerald Subaru of Naperville! Their friendly, helpful team and excellent customer service is why I keep going back!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for leaving us this truly exceptional review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

Easy and got my car back looking brand new

5.0
by Chelsea on Sep 02, 2022

Took my car in for a protection package. Subaru provided a loaner for the day and got the job done quick. When I picked my car up it looks brand new, sparkling clean.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Chelsea, thank you for leaving us your truly exceptional review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

Great service as usual

5.0
by Jeffery on Sep 02, 2022

Did what they were supposed to do Oil Change, Car detail and tire rotation also did a rear wiper change. The service that was done was Excellent

Customer service 5.0 Quality of repair 5.0 Overall facilities 4.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Jeffery, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing Gerald Subaru of Naperville for your vehicle needs. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

Great dealership

5.0
by Penny on Sep 01, 2022

Staff listens to concerns and suggests options. Very comfortable waiting room. Service accomplished quickly and competently. I’ve never had a problem.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for visiting our service department and for leaving the truly exceptional kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

Bought a Crosstrek

5.0
by Phillip on Aug 31, 2022

The simplicity was very nice. Great sales person (Jeff Walker). That was the most important part of the process of buying the car.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for leaving this truly exceptional feedback. We appreciate your comments and are happy to hear that Jeff was able to meet your needs. At Gerald Subaru of Naperville, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

Pleasurable car buying experience

5.0
by Kevin on Aug 30, 2022

Kyu Kim was extremley friendly and proffesional! Closing the deal was also very smooth. Very nice facilities thank you for time

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for leaving this truly exceptional feedback. We appreciate your comments and are happy to hear that Kyu Kim was able to meet your needs. At Gerald Subaru of Naperville, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

D Minsell

5.0
by David on Aug 26, 2022

Every step of the service process yesterday was the best by far I have ever been given for any of the cars of have owned in the past 50 years.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for sharing this truly exceptional feedback with us, David. We feel our service department is what makes Gerald Subaru of Naperville special. Reviews like yours help us to make sure that we are continuing to provide our customers the best service experience that our dealership is known for. I am glad to hear that you were pleased with your visit. We would love to work with you again in the future. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

Clear explanation of maintenance completed

5.0
by Fred on Aug 25, 2022

I liked the clear descriptions I received about the maintenance about to be followed, and the description of the actual results. I also like that the maintenance was completed within the time promised.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Fred, thank you for writing such a truly exceptional review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

Above and beyond service

5.0
by Elizabeth on Aug 24, 2022

Incredible service. Everyone we had an encounter with was great, but our sales rep JR was the best. He came in on his day off just to help us close the deal.

Customer service 5.0 Buying process 4.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Elizabeth, thank you for taking the time to leave us such a truly exceptional review! We appreciate every hard-working member of our service team, and we are thrilled to know our team went above and beyond. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

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