Gerald Subaru of Naperville

4.9

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Sales Team

Anthony Mazany headshot

Anthony Mazany

Business Department Director 5.0 (580 Reviews)
Dealer Experience 16 years
Dealership Experience 7 years
Jesse Bush headshot

Jesse Bush

Sales Consultant 4.8 (370 Reviews)
Dealer Experience 6 years
Dealership Experience 6 years
Michael Price headshot

Michael Price

Finance Manager 5.0 (341 Reviews)

Cars on the lot

56 cars available See all Cars

Dealership reviews

4.9
Rating and reviews of Gerald Subaru of Naperville are from Cars.com and DealerRater.com

6717 reviews

Ricky is a star.

5.0
by Phillip on Sep 16, 2022

Ricky was fantastic. Very chill, worked with us to get the car we wanted and was totally transparent throughout the process.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello Phillip! It is great to hear about your recent service experience. I will certainly pass on your feedback to Ricky as he will be happy to hear it! We look forward to working with you again in the future! Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

First trip to Gerald service

5.0
by John on Sep 16, 2022

All around professional and friendly. Made me feel at ease and comfortable with the process. The providers also seemed confident with their process and abilities.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for visiting our service department and for leaving the truly exceptional words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

Great customer experience!

5.0
by Scott on Sep 16, 2022

Ehab's follow up call seeing how it was and letting us know if we had questions on controls / settings he would work with us to help us

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for leaving us this truly exceptional review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

Gerald Subaru

5.0
by Joseph on Sep 15, 2022

I always use Gerald Subaru. That should tell you everything you need to know. Why 20 words? Sometimes less is more.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for your truly exceptional review, Joseph! Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

Great service

5.0
by Brian on Sep 15, 2022

Saleswoman Megan was excellent to deal with. Her knowledge of the product and personality were a huge plus. I would highly recommend her.

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

Honest service

5.0
by Gary on Sep 13, 2022

Excellent communication and honest responses to all my questions and concerns this is my 2nd vehicle purchased from Gerald and I will return there for my next veo

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Your compliments are truly exceptional words that means so much to us and our team, Gary! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

All around great car buying experience

5.0
by Mark on Sep 12, 2022

The staff was friendly and knowledgeable, not pushy at all. Knew their stuff and worked at discovering our interests in a vehicle, not just selling a car.

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Your truly exceptional kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as great as possible. We look forward to assisting you with your future sales and service needs. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

Great service and experience

5.0
by Elzbieta on Sep 11, 2022

The sales representatives were courteous, professional, and prompt to respond to questions and concerns. Overall, the process was efficient and smooth.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

Recent Visit

5.0
by Ted on Sep 09, 2022

very good and prompt service. Trish is excellent. Prices are very reasonable. Never have had any issues with the repairs.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for your truly exceptional review, Ted! We're glad that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

Larry Sampson survey

5.0
by Larry on Sep 09, 2022

Very knowledgeable and attentive sales reps. Open to negotiating on final pricing, facilities were very professional looking and car was a great value.

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

We appreciate your truly exceptional feedback, Larry. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

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