Gerald Subaru of Naperville

4.9

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Sales Team

Anthony Mazany headshot

Anthony Mazany

Business Department Director 5.0 (580 Reviews)
Dealer Experience 16 years
Dealership Experience 7 years
Jesse Bush headshot

Jesse Bush

Sales Consultant 4.8 (370 Reviews)
Dealer Experience 6 years
Dealership Experience 6 years
Michael Price headshot

Michael Price

Finance Manager 5.0 (341 Reviews)

Cars on the lot

53 cars available See all Cars

Dealership reviews

4.9
Rating and reviews of Gerald Subaru of Naperville are from Cars.com and DealerRater.com

6743 reviews

Gerald Subaru sales experience

5.0
by Janet on Oct 01, 2022

Friendly, helpful, courteous and fair sales people. I got a good deal, they got a sale, and everyone was happy! Beautiful showroom with refreshments offered while you wait. My salesperson Nick was Fantastic..definitely recommend.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thanks for the wonderful review of your recent visit to our dealership, Janet. We strive for truly exceptional customer service for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Nino McMorris General Manager Gerald Subaru of Naperville

Great service Friendly people .Thats all

5.0
by Frank on Oct 01, 2022

Friendly people, thorough service. I could go to a closer dealership ,but I prefer Gerald Subaru, That is all I have to say

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Frank, thank you so much for the wonderful review of your experience at Gerald Subaru of Naperville. We love hearing from great customers like yourself that appreciate all that our dealership is doing to provide truly exceptional service to our guests and our community. Thanks again for your loyalty and business. We hope to see you again soon. Sincerely, Nino McMorris General Manager Gerald Subaru of Naperville

Service routine

5.0
by Amy on Oct 01, 2022

Service department is always so friendly, knowledgeable and runs on time. I like the complementary Karen Welsh that is included as well

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you so much for taking the time to write such great feedback, Amy. Our primary focus is to provide each and every customer with truly exceptional service, and I am extremely happy to hear that our service department was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Nino McMorris General Manager Gerald Subaru of Naperville

Great service

5.0
by Hsuan Wei on Oct 01, 2022

Provides service in a reasonable timely manner with detailed information. Also accommodate client's need. Clean and spacious facility with provided coffee and snacks.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

We appreciate your marvelous feedback, Hsuan Wei. It's our commitment to ensure truly exceptional customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Nino McMorris General Manager Gerald Subaru of Naperville

Maintenance done

5.0
by Deb & Ethan on Oct 01, 2022

Got everything done that I needed and got discount which was appreciated Friendly service group that made it enjoyable experience

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you so much for taking the time to provide such great feedback, Deb and Ethan! Our primary focus is to provide each and every customer with truly exceptional service. We are glad that our team provided you with a great deal plus a friendly and enjoyable service experience. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Nino McMorris General Manager Gerald Subaru of Naperville

Awesome Friendly environment honest dealer

5.0
by Ana Jenessa on Oct 01, 2022

First of all I would like to thanks Anthony Santos for going extra mile to help me get the car that i want.. the staff is wonderful and very friendly every bodybis smiling. And they have good snaks and drinks.. They help me and work with me all the way.. I would like to thank Mike the finance manager for giving me a good price to the product he was showing me.very nice guy full of smile. Highly highly will recommend this to my family and friends..

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Ana Jenessa, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with our truly exceptional trademark service. We look forward to working with you again! Sincerely, Nino McMorris General Manager Gerald Subaru of Naperville

Great service and nice lounge

5.0
by Robert on Oct 01, 2022

Car ready on time, nice lounge with good coffee and snacks, good guest wifi system, good service advisor explained what they would do and then did, good car wash.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Robert, we are glad to hear you enjoyed your recent visit to our service department. At Gerald Subaru of Naperville we believe clean cars make happy customers and are pleased to hear you appreciated your car wash! Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

Great experience

5.0
by Clayton on Sep 30, 2022

Overall, it was a low pressure and seamless experience! Would recommend this dealership to others and encourage them to shop here.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you so much for taking the time to write such great feedback, Clayton. Our primary focus is to provide each and every customer with truly exceptional service, and I am extremely happy to hear that our team was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Nino McMorris General Manager Gerald Subaru of Naperville

Best service, very good facility

5.0
by Benjamin on Sep 30, 2022

By far the best servive advisor and technisian I had the pleasure of working with (no seriously, give em both a raise or a bonus or something). Even with parts on back order. They did a great job in taking care of my car and might I add very professionally. I highly recommend my service advisor to anyone and everyone

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Benjamin, it’s great to know that our team provided a truly exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, Nino McMorris General Manager Gerald Subaru of Naperville

Very Helpful

5.0
by Emma on Sep 29, 2022

Everyone was very helpful and attentive. It was my first time buying a car so I had a lot of questions and they always answered promptly.

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for leaving us this truly exceptional review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

The information on vehicles provided in this service is supplied by the seller or other third parties; Auto.com is not responsible for the accuracy of such information. Auto.com provides this service and materials without representations or warranties of any kind, either expressed or implied. See our terms of use for more details.