Gerald Subaru of Naperville

4.9

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Sales Team

Anthony Mazany headshot

Anthony Mazany

Business Department Director 5.0 (580 Reviews)
Dealer Experience 16 years
Dealership Experience 7 years
Jesse Bush headshot

Jesse Bush

Sales Consultant 4.9 (370 Reviews)
Dealer Experience 6 years
Dealership Experience 6 years
Michael Price headshot

Michael Price

Finance Manager 5.0 (341 Reviews)

Cars on the lot

54 cars available See all Cars

Dealership reviews

4.9
Rating and reviews of Gerald Subaru of Naperville are from Cars.com and DealerRater.com

6660 reviews

Highly recommend

5.0
by Cheryl on Aug 20, 2022

Everything from the frequent updates on the status of my vehicle to accommodating delivery to my convenience. Friendly and knowledgeable during the paperwork process and overall an extremely pleasant experience.

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Great Service

5.0
by Bradley on Aug 19, 2022

Efficient, friendly and professional. My appointment was met on time. Trish was great at getting me in and out, as fast as possible. They worked with my schedule.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.

Fixed my problem

5.0
by Raymond on Aug 19, 2022

They get the job done explain everything. Very clean never have I been treated wrong . Very happy with GERALD SECOND time buying a new car from them

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.

Customer Focused Service

5.0
by Maureen on Aug 19, 2022

From initial call to make appointment, to being greeted upon arrival to explanation / review of service provided - all of the Staff are helpful and courteous. They go above and beyond to provide excellent service.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.

Friendly, experienced staff. Excellent pricing.

5.0
by Jason on Aug 18, 2022

I was treated very well. Abid Khan was a pleasure to work with. Everything was explained in detail. It was the best car buying experience I have ever had.

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Jason, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing Gerald Subaru of Naperville for your vehicle needs. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

Great service

5.0
by Kayla on Aug 18, 2022

Trish was very nice and helpful! I also had Jose and he was also super friendly and helped me get a rental car

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Reviews like yours are truly a breath of fresh air! The members of the team you have mentioned are truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

Great

5.0
by Austin on Aug 18, 2022

Great service from Naperville subaru extremely impressed with how Jose took care of me. I will be back to service again

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

We appreciate your input, Austin. We're glad to hear that you are consistently impressed with the service we offer here. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

2022 Legacy Buyer

5.0
by Thuc on Aug 17, 2022

Sale person knows about the vehicle features well. The financial process is well explained and transparent. One of the smoothest car purchases so far.

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

We love hearing about customers that have a terrific experience at Gerald Subaru of Naperville. We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new 2022 Subaru Legacy. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

Quick buying process

5.0
by Matthew on Aug 17, 2022

First time subaru owner, long time gerald customer. Buying process was quick and they gave us a fair offer on our trade in.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

Customer service

5.0
by Hariharan on Aug 17, 2022

Great customer service. Very responsive to my questions. The service advisor explained well the services done and the results. Making appointment was very easy.

Customer service 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

We are committed to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate you taking the time to leave us this great feedback. At Gerald Subaru of Naperville, we value our customers and we look forward to seeing you on your next visit. Sincerely Nino McMorris General Manager Gerald Subaru of Naperville

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