Gengras Dodge Chrysler Jeep RAM

4.0

Hours of Operation

Service
Monday
7:00am–5:00pm
Tuesday
7:00am–5:00pm
Wednesday
7:00am–5:00pm
Thursday
7:00am–5:00pm
Friday
7:00am–5:00pm
Saturday
7:00am–3:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–6:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Cars on the lot

76 cars available See all Cars

Dealership reviews

4.0
Rating and reviews of Gengras Dodge Chrysler Jeep RAM are from Cars.com and DealerRater.com

304 reviews

Got an oil change and rear wiper. The bill that I was...

1.0
by HPETE on Nov 19, 2021

Got an oil change and rear wiper. The bill that I was presented was @$173. Was charged for items not requested or done. Charged $25 and $15 installation. It took him no more than 2 minutes to install. After using my $50 card I was still charged $93. A rip-off.

Customer service 2.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for taking the time to share this feedback. If you have any questions about the services performed or the associated costs, please feel free to contact me directly. Thanks again, Trevor Barbesek - Service Manager - 860-727-6400

Avoid at all costs...

1.0
by John A. on Nov 09, 2021

I do not even know where to begin with my review, the service here is horrible and the service representatives are rude and incompetent. They will tell you what you want to hear just to get you out the door and if they don't get their way they tell you to go somewhere else. Not only was my loaner filthy and disgusting inside they left my car dirty from the mechanic that did the work and scratches everywhere. When brought to their attention they stated were not in the service of cleaning cars and are not responsible for any damage.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi John, We appreciate you bringing this information to our attention. We use these reviews to improve the experience for our customers, and without this input, we're unable to change to better serve you. Please contact me at your earliest convenience to discuss these concerns in more detail. Thank you, Gerry McDonald - Operations Director - 860-727-6203

After the initial purchase, this has been a horrendous...

1.0
by Mike on Nov 08, 2021

After the initial purchase, this has been a horrendous experience from a dealer or any business for that matter. Besides issues with actual work being done and lack of communication, the service department has damaged my truck every single time it has been in service the past two years. Scratching and chipping paint on the exterior and damaging interior pieces of the vehicle. Every time brushing it off that they will just buff it out and point me on my way leaving the damage done and unfixable. All while explaining to me that when you service vehicles this happens and its normal. Even going to the general manager has not helped as he just pawns the problem off on incompetent workers in his service department. Avoid this dealer at all costs as they do not care about your personal property and apparently their reputation.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi Mike, thank you for taking the time to share your experience. This isn't the impression we want our customers to leave with, and would gladly speak with you about this situation further. Please contact me at your earliest convenience. Thanks, Trevor Barbesek - Service Manager - 8607276400

Horrendous service, avoid at all costs.

1.0
by Mike on Nov 08, 2021

After the initial purchase which went well, this has been a horrendous experience from a dealer or any business for that matter. Besides issues with actual work being done and lack of communication, the service department has damaged my truck every single time it has been in service the past two years. Scratching and chipping paint on the exterior and damaging interior pieces of the vehicle. Every time brushing it off that they will just buff it out and point me on my way leaving the damage done and unfixable. All while explaining to me that when you service vehicles this happens and its normal. Even going to the general manager has not helped as he just pawns the problem off on incompetent workers in his service department. Avoid this dealer at all costs as they do not care about your personal property and apparently their reputation. This has been a nightmare experience that I am still dealing with 2 years later. They have wasted my time, my money and damaged my property beyond repair that they will not take responsibility for.

Customer service 1.0 Buying process 4.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi, Mike thank you for taking the time to share your review. I'm sorry about your experience and will use this information to prevent this from happening in the future. I'd be happy to discuss this situation further. Feel free to contact me at 860-727-6400. Thanks, Trevor Barbesek - Service Manager

Brought my gladiator in for service on July 23rd. It's...

1.0
by Tjbarilla on Oct 18, 2021

Brought my gladiator in for service on July 23rd. It's October 18th today, still waiting for it to be finished. 12 weeks and counting. Was told it would be ready 2 Fridays ago. Nope. Was told it would be ready last Friday. Nope. Was told I could actually pick it up today. Got to the dealership, Nope. Not ready. Was told they will deliver to my home by end of day today. They close in an hour. Not too hopeful. Communication sucks. Staff will tell you whatever they can to dismiss you as fast as possible. Rarely do they pick up the phone. Rarely do they return calls. I've had to involve jeep corporate to help get info for me. The dealership screens their calls too. Unbelievable way to do business. Well, here is to hoping I get my car delivered to my home tonight. After 12 weeks of this type of service, not holding my breath.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for sharing your feedback. We take pride in providing the best service for our customers, and I'm sorry to hear this wasn't the case. I invite you to reach out to discuss this situation further. Thanks, Jim Tucker - General Manager - 860-727-6414

KNOW YOUR FACTS BEFORE TELLING THE CUSTOMER. LYING WILL...

1.0
by . on Sep 27, 2021

KNOW YOUR FACTS BEFORE TELLING THE CUSTOMER. LYING WILL ONLY GET YOU SO FAR. I was going to pay CASH PLUS a trade in but wanted to screw someone up. Made me DRIVE 2 HOURS AWAY to tell me the car was sold yesterday AFTER I spoke to them HOURS LATER that the car was available AND ON THE LOT. SMFH

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for taking the time to share these concerns. We apologize for any frustration this experience has caused for you and will be investigating the situation further with our team. If you'd like to speak with us in greater detail, please feel free to contact me directly. Thanks again, Jim Tucker - General Manager - 860-727-6414

TRASH

1.0
by KEN on Sep 27, 2021

DISHONEST- Lied directly to me and refused to honor their own affiliate program. Refused to give pricing and mistreated me at every step. I will be contacting Corporate to give them notice.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for reaching out, Ken. I'd like the opportunity to get some more details about your experience so that I can make sure I'm addressing the situation appropriately with the team. If you could please contact me directly at your earliest convenience, it would be greatly appreciated. Thanks, Jim Tucker - General Manager - 860-727-6414

We recently purchased a Jeep. We were lucky enough to...

5.0
by John M on Aug 06, 2021

We recently purchased a Jeep. We were lucky enough to work with Mo Salama. He was knowledgeable and understanding. We were able to work out a fair deal and made the process fast and easy. We highly recommend working with him.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Congrats on your Jeep, John! We're so happy you got the chance to work with Mo, he does a great job. Enjoy your new ride!

Just got a RAM truck, Alejandro Cabrera made sure I went...

5.0
by Joan on Jul 31, 2021

Just got a RAM truck, Alejandro Cabrera made sure I went over every detail and was very patient when assisting. Excellent customer service, would recommend.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the wonderful review and congratulations on your new RAM truck! We're so glad that Alejandro made the experience a great one for you and we'll be sure to pass along your kind comments to him. Enjoy your new ride and please don't hesitate to reach out if there's anything else we can assist you with! - The Gengras Chrysler Dodge Jeep Ram Team

We purchased five new vehicles from Gengras Dodge/Volvo...

1.6
by matwaymdm on Jul 25, 2021

We purchased five new vehicles from Gengras Dodge/Volvo in the last 10+ years and have had all of them plus a Volvo purchased at another dealership serviced there. The service has mostly been adequate at best. Our 2019 Dodge Laramie truck has been at Gengras more than once for service for some issues but this past trip will be the last. There are issues that remain unresolved including a vibration in the front end. Their solution for the this is for US to purchase new tires although these only have 12'000+ miles !!!! There are other remaining issues but the tire problem is the most annoying. Apparently this franchise doesn't care about customer loyalty at all. We will NEVER purchase another vehicle at ANY Gengras dealership. Customer LOYALTY is not appreciated by this group.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

We appreciate you bringing this information to our attention. We use reviews to improve the experience, and without this input, we're unable to change to better serve your needs. Please contact me at your earliest convenience to discuss these concerns in more detail. Thank you, Paul Mandirola - Service Manager - 860-727-6400

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