Gene Messer KIA

4.5

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–3:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00pm–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–8:00pm
Sunday
Closed

Cars on the lot

107 cars available See all Cars

Dealership reviews

4.5
Rating and reviews of Gene Messer KIA are from Cars.com and DealerRater.com

554 reviews

The offered me a price for a car that was almost 4 time...

1.0
by BlackYeti9004 on Jan 24, 2022

The offered me a price for a car that was almost 4 time than what the had listed on their own website.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

I apologize that you experienced this sales issue. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you. Ryan Anderson General Manager randerson@GeneMesser.com

Oil change experience at Gene Messer Kia

5.0
by I fell in love with my Kia Forte outside in the parking lot,I was only disappointed that this was the first Kia that didn't have the 3 months free of Sireus radio,then claimed that it wasn't equipped for it on Jan 19, 2022

I've been the proud owner of 3 previously Kias,so I've always been satisfied on the service they and the customer service also the friendly atmosphere

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

Professional service

5.0
by Alice on Jan 09, 2022

My experience was very good. I was treated well, driven home & picked up to claim my car. Everything was smooth. Everyone was kind,, polite,, and professional. My only problem was I wasn't told when I made the appt that they didn't replace windshield. Now I have to make another appt with a different dealership to replace the windshield.

Customer service 5.0 Buying process 1.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for your kind words, we appreciate the feedback regarding the windshield replacement appointment! We are thrilled that you had a pleasant service visit!

great

5.0
by scout on Jan 06, 2022

quick .reasonable .honest....been going here with 2017 nio and service has always been a plus ...kia here is great dealership gene messer group kia in lubbock texas rocks

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for being our customer, we appreciate your kind words. We are thrilled that you had a pleasant service visit! We thank you for your business and look forward to your next visit!

Gene Messer was a painless experience.

5.0
by Michael on Jan 04, 2022

My experience at Gene Messer with Logun Saenz never felt like being handled by a salesman, but by a friend helping you pick out a good car. He streamlined the process to get me back on the road quickly and the new car is perfect for our needs. I’m definitely more likely to buy another Kia in the future from Gene Messer after having worked with Logun, Daniel in finance, and everyone else I spoke with.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you Michael for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

Excellent service

5.0
by annie lee on Dec 18, 2021

Car issue was resolved and the staff is always courteous. I trust this service dept. I will be bringing my car here for future service.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

Good place I will recommend this place to anyone !

5.0
by Alvin on Dec 02, 2021

Nice place Always take care of the needs of my car that’s why I keep going back great service excellent thank you once again for your guises help

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!

Car checkup

5.0
by RP on Dec 01, 2021

Good work and good service . Very little wait. I would go there again with no worries. Thank you for great service and taking care of our needs

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!

Good Service

5.0
by Happy Customer on Nov 20, 2021

Visited Kia on Thursday;left car Thu.pm.;and, it was ready by noon on Friday= great service!! I always recommend the Kia service group. I also advise folks to buy a Kia!

Customer service 3.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for your kind words! We thank you for your business and look forward to your next visit!

Great service and very knowledgeable on what need

5.0
by Irma on Oct 29, 2021

Very friendly and clean , had great deals and knowledge of services . Will recommend to all my family and friends. Very satisfied with the service you

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you, Irma, for your kind words! We thank you for your business and look forward to your next visit!

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