Gates Chevy World

4.3

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:30am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–6:00pm
Saturday
9:00am–5:00pm
Sunday
Closed

Sales Team

Julio Perez Bárcenas  headshot

Julio Perez Bárcenas

Sales Consultant (13 Reviews)
Dealer Experience 3 years
Dealership Experience 3 years
Andrew  Richards  headshot

Andrew Richards

Sales Consultant (5 Reviews)
Drew Dixon headshot

Drew Dixon

Used Car Manager (2 Reviews)

Cars on the lot

208 cars available See all Cars

Dealership reviews

4.3
Rating and reviews of Gates Chevy World are from Cars.com and DealerRater.com

173 reviews

Talk big, only care about sales

1.0
by Not impressed on Sep 23, 2022

Really liked the used car they had for sale, but it hadn’t even been detailed, much less inspected, and there was a check engine light on. the salesman wanted us to buy it on the spot, before inspection, based on their supposed great reputation and word that they would fix anything wrong after purchase. Refused to have it inspected before purchased/papers signed. talked big about how he/they care so much about their customers and want them to be satisfied and happy, but when came down to it, only cared about selling the car that night and wanted the customer to take all the risk based on their word alone. Salesman smooth talker but pushy and started squirming as soon as I resisted and started pushing back about the inspection. Am disgusted that someone thinks it’s acceptable to do business that way, even in this current market. Was told to ask for Drew when got there, then Andrea was the one who showed up, but handed us off to Marshall, whom seemed nice at first but was just out to make the sale, not looking out for the customer.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Richard Boone

5.0
by Richard D Boone on Aug 09, 2022

Everyone does the best job ever. The help you in every way they can.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Great at scamming people

1.0
by Louis Daudet on Jun 27, 2022

TL;DR at the bottom of the review. I bought a 2010 Chevrolet Impala from them 2 years ago. It's our second car and I work from home, so in these two years barely 2k miles were added to the car. Now about two weeks ago, I dropped the car for a few issues that had started to appear. After a couple of days, I get a call telling me that the spark plugs, the engine mount, and a slew of other issues will need $3400 to get it all fixed. I agree as it was less than the $5k that I paid for the car. A week past the day at which they were supposed to be done, I get a call telling me that as they fixed the leaking transmission, they saw metal chips in the transmission, 'the worst they had ever seen'. At this point they want me to go from paying $3400 to $6400 to get the transmission fixed too. Because the transmission worked just fine when I dropped the car off (this wasn't part of the items to fix), and because I am not gonna have them get more money from me to fix the lemon they sold me, I told them to just fix the rest, but to leave the transmission. They ask for a day to put the car back together. The next day I get a call that after putting the car together 'the test drive showed that the transmission was acting up a bit'. I come by the shop. The manager (to which I had not asked to speak, since I just wanted my car back), try to convince me to drop an extra $3k to do the transmission, which again, I refuse. After way to much back and forth, when they all explain to me again that none of this is their fault in any way, I finally get them to give me my car back. At this point I have to wait for Johnny to get my bill together since 'he didn't know I would be getting my car back'. I had only said so three times in two days... He manages to get my bill together and surprise, surprise, it's now $4k instead of the $3400 we agreed on. I point it out, and he get frustrated at me when I insist to have the extra charge removed, but oblige. I then get my key (singular because they were supposed to get a new key done, but they mess that up too), and get in my car. Turns out, it doesn't have an issue with the transmission when you drive it. No, instead it just does not drive at all. The transmission is dead as a door knob. Not only that but lot of the elements they were supposed to fix (the stabilitrack, the iddle being too low, ...) are not fixed. I go back in and Johnny tells me that they couldn't do them because the transmission wasn't good. Why would they charge me for it then? Your guess is as good as mine. As for the transmission being absolutely dead? Tough luck, again not their fault in any way shape or form. TL;DR: They sold me a lemon with bad plugs, busted engine mount, and a transmission on its last leg, and then when I put it in to get repaired, they charged me $3400 to not do some of the fixing we agreed on because they were busy killing the transmission and leave me with a junk car I had to tow out of the shop. Cherry on the cake? For such great service they tried to add $600 to the bill. 10/10 would recommend if you like being scammed like you never have in your life.

Customer service 1.0 Buying process 3.0 Quality of repair 1.0 Overall facilities 3.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (800) 590-0502 so we can work towards a resolution.

Service

5.0
by Cassandra Sample on Jun 22, 2022

Very nice people in the service department and in the used cars

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Gates Chevy World, INC.

GM fan

4.0
by CARLTON BARTON on May 28, 2022

They made it easy for us buy and the sales lady great

Customer service 4.0 Buying process 5.0 Overall experience 4.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

You have a customer for Life in me

5.0
by Kimberly Rakowski on May 19, 2022

Jim Pogotis came through once again for me. He picked out my first car that I bought there, and it was a perfect fit. Unfortunately I was in an accident and the car was totaled. I called him and told him what I was looking for again and he texted me the next day saying he found a car that just came in that would be perfect for me. As I trust him applicably, I just purchased my second vehicle through him without even seeing the car except for pictures. He got me everything I asked for in a vehicle and I am so excited to get it. I am not driving yet due to accident for another 6 weeks or so but the car will be here for me when I'm ready. My mom is so excited to be able to drive it as she has a little Ford fiesta that is hard for her to get in and out of. Mike the finance guy is amazing also he came out to the car so I didn't have to get out to sign all the papers. Everybody I've talked to there is so nice and polite and helpful. You have a customer for life with me. I can't say enough good things about everybody. Totally 100% happy with my experience. Thank you all so much!!!

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

Thank you Marshall Crawford at Gates in Mishawaka!

5.0
by Jill Woods on May 03, 2022

Thank you Marshall Crawford at Gates in Mishawaka! I am so beyond grateful to Marshall and the Gates team for helping me drive home in a beautiful Chevy Silverado in a time of great need and uncertainty. He went above and beyond to make the car buying process as stress free and easy as possible and Jeffery Samoilis in the finance department went to bat for me to get me the best possible rate. Not only did Marshall listen to all of my needs and match me with the perfect truck, he also genuinely cares for his customers as a person and values them very highly. I was treated with great respect and patience and I couldn’t be more happy with my new(to me) 2014 Chevy Silverado! I will definitely be back when it’s time for another vehicle!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Will rip you off

1.0
by matt on Mar 10, 2022

Bought a Subaru from this dealer end of January 2022, Had a purchase agreement of roughly $22,000, for the car. Had a trade in that was used to help with purchase. I also purchased extended warranty, some sort of cosmetic warranty, and gap insurance. when they went over figures sales man kept me thinking we were at target price I was looking for of $21,000. Left with car thinking all financing was good. Went to refinance with my bank 30 days later, and they said they couldn't because loan to value on car was off. After going over the paper work with my bank they found on page 3 of loan papers of to right of figures only to be seen if it was pointed out that the cost of car was $30,000 dollars , that means they charged me an extra $9000.00 dollars for this car, apparently purchase agreement means nothing to these loan associates, but nowhere in paper work does it reflect where this cash went!!! Must be in salesman pocket. I will never buy a vehicle or recommend this place to anybody. VERY unprofessional. I am going to contact BBB and let them know of xxxxty business practice. Signed, UNHAPPY CUSTOMER

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Do not but from gates chevy world

1.0
by Brey on Feb 26, 2022

They do not fully inspect there vehicles as they say .They will lie to you about it . Sold me a car that never should have passed there inspection. Tires are worse then junkyard tires . Tread missing dry rotted and cracked every spot on all 4 tires . There original tire from when car was new Alignment is off and spoke to sales Manger Jeff . He agreed it never should have left like that . That they would take care of me an call me later that day or the next . Days go by no call . I go in to gates wait a hr to get my sales men to take over to there service shop for them to tell me the tires are safe and they won't do nothing about it after being a repeat customer . Do not buy from gates look elsewhere there crooked scamers and there inspection guy they trust is going to cost someone life putting them at risk. Telling everyone there cars are safe and road worthy

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Gates car purchase

5.0
by Barbara Blackmon on Feb 24, 2022

WHO EVER TRAIN YOUR EMPLOYEES HAS DONE A WONDERFUL JOB I HAVE NEVER BEEN TO A PLACE WHERE THEY OFFER YOU BEVERAGE AND A SNACK. I ALSO LOVE DHOW THEY CALLED AND CHECKED ON HOW I LIKE MY VEHICLE OR WAS THERE ANY PROBLEMS I GIVE YOU GUY A THOUSAND POINTS.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

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