Gary Mathews Motors

4.5

Hours of Operation

Service
Monday
7:00am–5:00pm
Tuesday
7:00am–5:00pm
Wednesday
7:00am–5:00pm
Thursday
7:00am–5:00pm
Friday
7:00am–5:00pm
Saturday
7:00am–5:00pm
Sunday
Closed
Sales
Monday
8:30am–8:00pm
Tuesday
8:30am–8:00pm
Wednesday
8:30am–8:00pm
Thursday
8:30am–8:00pm
Friday
8:30am–8:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Cars on the lot

175 cars available See all Cars

Dealership reviews

4.5
Rating and reviews of Gary Mathews Motors are from Cars.com and DealerRater.com

658 reviews

The absolute worst automobile dealership we have ever...

1.0
by Chill on Jan 19, 2022

The absolute worst automobile dealership we have ever worked with. My family had just relocated to the Clarksville area and we were interested in a jeep Rubicon (2020) on their lot, put down earnest money, but found a 2021 model elsewhere which was cheaper than what they were asking and so we purchased there. Gary Matthew's were not willing to give back our deposit or let us put the money towards jeep merchandise. Better yet, the salesperson we were working with did not return my call when Iasked if we could put the money towards jeep merchandise, I had to call the salesperson numeous times and even better I saw the individual in a local Publix shopping store on several aisles and they didn't acknowledge me even when I tried to speak just because. My advice to potential customers is please check the surrounding areas if interested in a Jeep before going here.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Jeep Wrangler

5.0
by Adam on Aug 18, 2021

Great prices and knowledgeable staff clean Jeep and comparable prices definitely worth the drive - Sales staff took good care of me and my financing was easy -

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Dishonest dealership. Looking for a Ram TRX. Price was...

1.0
by xx on Jun 01, 2021

Dishonest dealership. Looking for a Ram TRX. Price was 15k over MSRP. Inquired about the truck and the eprice came back at MSRP. Made an appointment to make a deal and the salesman was 8 minutes late. When I showed him the eprice in the email he said it was a glitch and told me to make an offer over MSRP. Walked out and I wouldn’t buy a matchbox car from Gary Mathews!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Dishonest

1.0
by Craig on May 31, 2021

Dishonest dealership. Looking for a Ram TRX. Price was 15k over MSRP. Inquired about the truck and the eprice came back at MSRP. Made an appointment to make a deal and the salesman was 8 minutes late. When I showed him the eprice in the email he said it was a glitch and told me to make an offer over MSRP. Walked out and I wouldn’t buy a matchbox car from Gary Mathews!

Customer service 1.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Excellent service

5.0
by 1987ramcharger on May 14, 2021

Great customer service, very friendly salesmen. They made the buying process quick and easy. I highly recommend buying a vehicle from them it was definitely worth the drive from Indiana.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Alright so it's easiest to start this story here and then...

1.0
by mhauck19 on Mar 31, 2021

Alright so it's easiest to start this story here and then post it to other review sites as I go (thank the gods for long drives and time to kill) So before we moved Kyles truck started having issues with school and the move we chose to take it to Gary Mathews Motors after a few months of back and forth with the engine place we were finally told 3 weeks ago the engine would be in and it would be done by end of week... As the end of the week approached we called and were told they ran into an issue and have to get a part so next week, ok fine then they ordered the wrong thing so we were told the next week (this past weekend) after work we get on the road and begin the 5.5 hour drive we call as we get started and we're told nope it's not going to be done Friday but FOR SURE Monday... ok we're irritated but we adjust so I take a day off work we make the drive Sunday after I get off work. Monday afternoon we walk into the shop and the engine isn't even in the truck and the service guy at the desk laughs when we ask is that truck going to be done today and says no maybe tomorrow. At this point we're livid because 3 weeks of us having to call for updates and being left in the dark. After we talk to the man in charge of services they send a shuttle down for the addtl prt they needed now and have a tech work over to ensure it's done Tuesday. Finally Tuesday 3 pm we have our truck back in our possession! You would think this is where the story ends but of course it doesn't... We look over the truck and the driver side headlight it scratched incredibly bad so we show them and they tell us oh those are after market it's heat damage (pictured is the light) heat damage would not put external gouges in a headlight and when you wipe it you wouldn't feel fiberglass shards. Then they have their "light specialist" come look and he says oh that's heat or chemical damage and I explained exactly what I stated above. He walks away pst my brother and says "that fat xxxxx needs to shut her mouth" while the owner of Gary Mathews SON laughs at this statement. This whole ordeal has caused financial loss and unnecessary stress to our family and then to top it off the blatant disrespect from someone who works with/for Gary Mathews. I'm sorry for the long read but I beg of you if you got this far please spread the word to other families especially Military families to take their business elsewhere unless you want your wives or daughters disrespected as I was today. There's been no communication since all of this occurred so there for I am taking it to social media platforms to ensure the word is spread on the experience that we had.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Good morning, sad to say that on most occasions I don’t...

1.0
by Katherine Colon on Dec 26, 2020

Good morning, sad to say that on most occasions I don’t even bother to leave a negative review but today I feel it’s important to make others aware of this. I purchased a $170 navigation update for my husbands Dodge Ram and in order for me to use the software I have to download the most updated Uconnect version, I called the dealership to do the update on our truck and Mr Ryan says that if they do the update there is a big chance that our radio won’t work afterwards and I would have to buy a new one. I called another dealership and was told there was no such thing probably they just didn’t want to do the update for me :( very very disappointed if indeed that was the case. Will definite reconsider taking our truck there for service if they would lie about something soo insignificant

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

I took my vehicle into Gary Mathew Motor, 3 TIMES! For a...

1.0
by ck_metta on Aug 26, 2020

I took my vehicle into Gary Mathew Motor, 3 TIMES! For a cracking noise when I turn the steering wheel. In June, they diagnosed my vehicle with bad calipers (I just had them replaced!) Problem still there. Took it back and now diagnosed with needing new struts. Replaced those and after a couple days the problem continued!! Now, they want to charge me 600.00 to fix it a third time!! NOW saying bad ball joint complete guesses?! I had this issue raised up the ladder to corporate and was ONLY offered a waived diagnostic fee. They feel that this is a "new" issue since it's been 90 days. Nevermind a current pandemic and no available appointments for 30 days!!! My issue has the SAME..exact...presentation!! So because their mechanics suck I have to pay to have this fixed (somewhere else!!) AGAIN!! HORRIBLE MECHANICS AND ADMINISTRATION!!!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Stay away !!!!

1.0
by KRISTEN METTA on Aug 26, 2020

I took my vehicle into Gary Mathew Motor, 3 TIMES! For a cracking noise when I turn the steering wheel. In June, they diagnosed my vehicle with bad calipers (I just had them replaced!) Problem still there. Took it back and now diagnosed with needing new struts. Replaced those and after a couple days the problem continued!! Now, they want to charge me 600.00 to fix it a third time!! NOW saying bad ball joint complete guesses?! I had this issue raised up the ladder to corporate and was ONLY offered a waived diagnostic fee. They feel that this is a "new" issue since it's been 90 days. Nevermind a current pandemic and no available appointments for 30 days!!! My issue has the SAME..exact...presentation!! So because their mechanics suck I have to pay to have this fixed (somewhere else!!) AGAIN!! HORRIBLE MECHANICS AND ADMINISTRATION!!!

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

I cannot recommend Gary Mathews Dodge to anybody they are...

1.0
by GARYRUSSELL088 on Jul 28, 2020

I cannot recommend Gary Mathews Dodge to anybody they are rude they will not call you back they will not tell you the truth the sales person I had knew less about the vehicle than anybody I ever met and The Business

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
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