Garlyn Shelton Imports

3.7

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
7:30am–5:00pm
Sunday
Closed
Sales
Monday
8:30am–8:00pm
Tuesday
8:30am–8:00pm
Wednesday
8:30am–8:00pm
Thursday
8:30am–8:00pm
Friday
8:30am–8:00pm
Saturday
9:00am–8:00pm
Sunday
Closed

Cars on the lot

101 cars available See all Cars

Dealership reviews

3.7
Rating and reviews of Garlyn Shelton Imports are from Cars.com and DealerRater.com

90 reviews

My husband and I went to the BMW dealership in Temple to

5.0
by Tania Sanchez on Jun 11, 2022

My husband and I went to the BMW dealership in Temple to look around. We were greater by Damon. He assisted us and found the perfect vehicle for us. We really enjoyed his jokes and down to earth personality. His energy was unmatched.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you so much for this fantastic review, Tania! We're delighted that we earned your five-star rating. We will be sure to pass your very kind and thoughtful words along to Damon and our team here at BMW of Temple. We're glad he found you and your husband the perfect fit!

Damon was amazing.

5.0
by jejda on May 22, 2022

Damon was amazing. He assisted us to find the perfect vehicle, was very responsive and worked hard to get us the best deal. Damon is professional and kind. Best buying experience in a very long time. I would highly recommend Garlyn Shelton and ask for Damon, he will make buying a new vehicle seamless.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the great review! We are so glad to hear that you had such an outstanding purchase experience working with Damon and Garlyn. Drive safely in your new vehicle, and we hope to see you back again at BMW of Temple!

Typical used car salesmen, friendly but once the sale is

3.0
by texanoa2 on Apr 22, 2022

Typical used car salesmen, friendly but once the sale is made you are just a problem if you need to follow up with them. Poor communication, excuses and made-up stories. I give them 3 stars because they did kind of fix the problems.

Customer service 2.0 Overall experience 3.0 Does not recommend this dealer.

I live out of town and I explained I’m limited on time

1.0
by PerfectScore on Apr 21, 2022

I live out of town and I explained I’m limited on time and didn’t have any to waste. Waited months for a white X7. Set an appointment, for opening time to go look at one they just got in. WhenI got there they said they just sold the vehicle. But they didn’t tell me right away instead they wasted my time trying to convince me to buy a more expensive grey one. Then the salesman kept trying to treat me like a first time buyer.. asking me where do I want my payments at. I asked the salesman specific questions and he answered non. He gave me an high apr with an insane amount of months without even running my credit. I informed him I had perfect credit and I also informed that the website stated a way lower interest rate. He made all kinds of excuses on why that rate was lower. And at the end came with the offer of the lower interest rate. It was very disappointing and a waste of my time. If they contacted me and told me the White X7 sold I would have never made the trip. I do not recommend this dealership.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

During our visit to Garlyn Shelton BMW of Temple we were

5.0
by Rhonda J on Feb 14, 2022

During our visit to Garlyn Shelton BMW of Temple we were greeted with great customer service. Damon was our BMW Salesman who showed great patience and answered every question we had while transitioning from one vehicle to another. Damion exemplified outstanding customer service and was very appreciative for our business by ensuring we were totally satisfied during the process of receiving our new vehicle.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Rhonda, thank you for the great review! We are so glad to hear that you had such a thorough and attentive purchase experience working with Damion. We will be sure to pass on the kind words to him. Drive safely, and we hope to see you back again at BMW of Temple!

Poor communications. I normally take my Volvo to Austin...

2.0
by Challenger07 on Jan 21, 2022

Poor communications. I normally take my Volvo to Austin who could not get me an appointment for weeks. I had an extended Volvo warranty which has to be done at the dealership so I drove to Temple. This is a small new dealership but doesn't seem to understand about communicating with the customer. I took my car in for two error messages to be diagnosed under warranty. They needed parts for one repair and decided the other repair wasn't covered under warranty. They charged me for the diagnosis without notifying me there could be any charge. Very disappointed.

Customer service 2.0 Overall experience 2.0 Does not recommend this dealer.

I had a great experience with BMW. They were friendly,...

5.0
by senahcarter99 on Dec 30, 2021

I had a great experience with BMW. They were friendly, quick to respond to questions and worked hard to get me the best deal. Damon, my salesman, worked very hard to make sure I received the best customer service. This is my first BMW and I will definitely be back.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Feedback like yours lets us know we're doing a great job when it comes to customer satisfaction! We will let Damon and the rest of the BMW of Temple sales team know they made your buying experience go off without a hitch. Enjoy your new BMW!

I want to share with you the WORST experience with BMW...

1.0
by jdwaco on Nov 30, 2021

I want to share with you the WORST experience with BMW service at Garlyn Shelton Temple. Be cautious ordering from G. Randall, Part manager, he has not sense of urgency when it comes to you as a customer, 16 days to get a key fob is ridiculous. Talked to three reps and got different information, I decided to call the executives making the big bucks, after talking to Michael Lindberg, the key fob was in my hands in 24 hours. The techs did not know MY CAR DO NOT NEED PROGRAMMING but still they wanted me to town my car in and pay more money for the programing. In general, the car is great the service around here STINKS! GO and do the trip to Austin BMW to get better service and that human touch with it. Regards, JD

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Would not recommend. Before I drove over 1 hour to this...

1.0
by Phelix2000 on Nov 26, 2021

Would not recommend. Before I drove over 1 hour to this dealership I asked multiple times if they match other dealer offers and was told they do. When I get there I get an offer of over 5k less than what any other dealer offered. Very disappointed. I would try an Autonation Dealer in Dallas, BMW South Austin or BMW Austin. Much more reputable and honest teams.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

I'm so sorry that we couldn't make a deal. We never want to mislead our customers so I will speak with my team to find out why this miscommunication occurred. I understand that we let you down, but if there is anything that I can do to assist you, I would be happy to take your call. Thank you, Jake Thompson - General Sales Manager - 254-727-3354

The sales team & Used car manager needs better training....

1.0
by Former BMW employee on Oct 25, 2021

The sales team & Used car manager needs better training. Im a customer & former BMW employee in West Texas that lives 2 hours from Temple. I called just to get a rough estimate on my clean one owner BMW. I wanted to give BMW the chance to buy there own product back to add to there low inventory. I told the young sales lady that I just wanted a rough estimate & I understand if the value isn't at top dollar. She told me that her manager wanted me to drive 2 hours just so they can appraise the vehicle. I took pictures of the car like she said & of the mileage & still couldn't get a rough estimate on my trade. Advice for other customers, it's worth your time just traveling to D/FW or San Antonio if this is how they operate. As a former sales person and Assistant manager myself, this is not how we conducted business at the BMW dealership I worked for. BMW of America would be upset for treating customers & former BMW employees this way.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

I am sorry to read this feedback. We strive to deliver a seamless and straightforward experience for our guests, and it is concerning that this was not better reflected in your time working with us. I apologize for any inconvenience regarding your vehicle appraisal and would appreciate another chance to speak with you to see if there is anything more I can do to help make things right. If you are willing to discuss this further, please give me a call directly. Best, Jake Thompson - General Sales Manager - 254-727-3354

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