Gainesville Chrysler Dodge Jeep RAM

3.6

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–7:00pm
Sunday
12:00pm–5:00pm

Cars on the lot

144 cars available See all Cars

Dealership reviews

3.6
Rating and reviews of Gainesville Chrysler Dodge Jeep RAM are from Cars.com and DealerRater.com

71 reviews

if you in need of service - TRY US. WE DON'T CARE

1.0
by SEPS on Apr 13, 2022

If you would like to experience the meaning of NO CUSTOMER SERVICE, i would advice you to visit the service area of this dealership. As you walk into the service office, nobody will greet you or even acknowledge you - until they are ready to make eye contact with you. Making an appointment is a waste of time. They had my car for 12 days and I did not ever receive a call or an update from the Service Department. I finally gave up and called just to find out my car was ready and i could pick it up the next day. In other words, if I had not called in my car would still be sitting in their service area parking lot. I own two luxury automobiles besides a jeep cherokee and when i visit Infiniti or Lexus, their service is exceptional. It makes you wonder how Gainesville Chrysler Dodge Jeep RAM dealership stays in business. if you view most of their reviews, customers have given them 1 STAR. Terrible service from a terrible dealership.

Customer service 1.0 Quality of repair 5.0 Overall facilities 3.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

I do not recommend this service department.

1.0
by laceyjansen987 on Mar 04, 2022

I do not recommend this service department. I made an appointment 2/23/21 and dropped my ram to have a service done for check engine light. 3/1/21 called left message for Logan the person working on my truck. No one called back called the next day. And was told by Logan he haven’t even diagnosed it yet. So Wednesday 3/2/21 I went and picked it up. Get in my truck to find someone had stolen my husbands rayban sunglasses. The people at the service desk threw the paperwork on the desk and were rude. No customer at all. Will never go back.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

This relates to the service department. If I could give...

1.0
by Basilfaltwy on May 04, 2021

This relates to the service department. If I could give them zero stars I would. If your vehicle needs service take it anywhere but here. I had some issues with my Jeep that I wanted checked out. I made an appointment two weeks ago with a full description of the problem I was having. So they should have known I was coming. They should have know what to look at. So I dropped my Jeep off at 7:30 am right when my appointment was scheduled. All through the day no word from them. So I had a coworker drop me off at the dealership around 4:00. When I finally got to speak to the service advisor he informed me that they had not even pulled my Jeep into a service bay. "But it is next in line and we will see what we have to do." They had it for 8 hours and had not even pulled into the bay yet. SO much for making an appointment. Whoever does their scheduling should be fired immediately. And not even a "sorry for the delay". I just help my temper and told them to bring me my Jeep. Now. So their inept handling of my service call has cost them a customer. I will never, ever venture onto their property again. And neither should you.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Customer service is abysmal

1.0
by Jim McKenzie on Nov 05, 2020

I made an appointment for a weird nose coming from wheel well on my truck and dropped off the truck 6 DAYS ago. We were supposed to be contacted about the problem and ideas to fix. I called twice that day and could never get ahold of my “service rep”. The following day I called three times before finally getting to speak to him on third time. He said they had been waiting on my approval to figure out what was wrong. (Why did I make the appointment? Why did I saying saying go ahead and look into it?) he said they would now “work me in” but it would probably be Friday before they got around to it. Remember I had an appointment and dropped it off on Tuesday AM. Friday I called 3 times and no response. I called again on Saturday and was finally after telling the receptionist I was extremely frustrated able to get to speak to my “service rep”. He said it was torn apart and they where trying to figure it out. I asked him to please call me with update before close of business today (Saturday)....... No call. Monday am, I called and after reminding him he had promised to call he said he had just received my paperwork and was going to work up the numbers to call me back with in next few minutes. I gave him 45 minutes to call me back.....let’s see what happens, anyone wanna place a wager? UPDATE- 5 entire weeks later and the same crappy service is going on. That’s right they have had my truck for 5 weeks, service said the part was finally coming in on October 21 (I had to call to get that update). I have spoken with Service Manager(after being told again “ their swamped” and having left a message for 24 hours) and I called the manager back, that hey were swamped and working on it. Yesterday I called after 4 days of no updates from discussing with service manager and finally spoke with my service rep, who referred to it as “the truck from xxxx”.....service rep said he had no news but would check with guy in back and “give me a call right back” this was 24 hours ago and still no call back. SERVICE MANAGER HASN’T REACHED OUT TO ME, GM HASN’T REACHED OUT TO ME. I CANT GIVE LOW ENOUGH MARKS FOR THIS DEALERSHIP. The saga continues

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Poor customer service

1.0
by Fernando Lopez on Oct 26, 2020

Advisor was mad at me by using the platform in the web to schedule the service for my car. I had to wait two hours and nothing happened with my car, not a diagnosis was done. Prior to have my car serviced by this place.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

WILL PUT VEHICLES IN YOUR NAME WITHOUT SIGNING ANY...

1.0
by russo6986 on Sep 04, 2020

WILL PUT VEHICLES IN YOUR NAME WITHOUT SIGNING ANY PAPERWORK!! DO NOT COME TO THIS xxxx HOLE!! NOT TO MENTION MY LICENSE GOT SUSPENDED BECAUSE OF THEM!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Worst service department I’ve ever worked with! Take your...

1.0
by Jadom4 on Aug 26, 2020

Worst service department I’ve ever worked with! Take your car anywhere but here. Multiple visits to fix a simple issue, non caring attitude by all.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Overcharged and more repairs after inspection

1.0
by ERNESTO LAMADRID on Aug 16, 2020

I was ripped off once but not twice. 2010 Town and Country Mini Van. First, I want to review the timeline of events and service of my van in your service department. 5/19/2020: I took the van for service for an oil change and to check an oil leak it had. While there, I was offered a complete inspection of my van. My warrant was expired and I had to pay $1,690.92 of which $962.35 were in labor. I do not recall approving this work nor being aware of this cost which as a retired person is very difficult to afford but paid for it completely. Two weeks later, my van started to show new problems with the air conditioner. I took it to another shop to check the air conditioner and the mechanic told me there was a leak in radiator for which the AC was shutting down when overheating. The radiator was empty. I took it back to your service department. After over one day of inspection, I was told the radiator and the AC were leaking and the cost was $829.00 for the radiator and $2,500.00 for the air conditioner. I was unable to afford and did not agree with such a high cost for repairs and decided to take the car somewhere else I could trust. I had to pay $202.18 just for the check up which I understood the fee is $75.00 for the service but I was charged $75.00 for each malfunctioning part plus the Freon used to refill the AC. Why can they explain my van was working fine when I took it to them on 5/19/20 for an oil leak and ended up paying $1,690.92 for work I did not approve. Then shortly after I received the car, new problems start to happen and you try to charge me over $3,000.00. To date, I fixed the radiator for half the cost you quoted and the air conditioner is working well. You were going to charge me over $800.00 to fix my radiator and I bought it for $236.46 so you were going to charge me over $500.00 to replace the radiator, really? I am an 85 year old customer who has been your loyal customer for over 18 years and do not deserve to be treated like this. I followed every recommendation your staff gave me trusting your honesty and word. After this experience, that all changed and I do not trust your service department. I do not understand how the radiator broke when I understand the only way to leak is if someone accidentally punctures it while working on other parts. I will not return to your service department nor do any business in the future with Gainesville Dodge.

Customer service 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Jock Phelps

5.0
by jock phelps on Apr 22, 2020

Victoria and Scott were great....many thanks! I have already referred other people to this dealership and I will be back for my next car or truck. Thanks again!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing us, we hope to see you again.

Shady Dealership built on Lies

1.0
by Michael Elliott on Mar 01, 2020

Horrible dealership tried to get a deal going AFTER THEIR REP CALLED ME! for the second time they led me around for 4 days all the while being told by everyone I talked to that they would work out a deal just hold on a little longer a little longer a little longer all the while actually blowing me off. They told me yesterday 2/29/20 that I was on the back burner basically because they were too busy to get to me after having already led me around 3 days at that point. Talked to the sales manager Tony Sullivan today asked for the owners number and he stated "I'm as high as it gets." So not only do their reps lie their xxxxx off and drag you around but apparently this dealership isn't owned by anyone or he flat refused to give me their owners number. I was lied too multiple times, brought down to the dealership the first time to be turned away got a call from their rep who promised me a vehicle a 2019 dodge journey who then led me around for 4 days on false promises. AVOID THIS DEALERSHIP UNLESS YOU LIKE BEING TOYED WITH! I would give this place negative stars if I could.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
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