Freeman Lexus

3.3

Hours of Operation

Service
Monday
7:30am–4:00pm
Tuesday
7:30am–4:00pm
Wednesday
7:30am–4:00pm
Thursday
7:30am–4:00pm
Friday
7:30am–4:00pm
Saturday
Closed
Sunday
Closed
Sales
Monday
9:00am–7:00pm
Tuesday
9:00am–7:00pm
Wednesday
9:00am–7:00pm
Thursday
9:00am–7:00pm
Friday
9:00am–7:00pm
Saturday
9:00am–7:00pm
Sunday
10:00am–6:00pm

Cars on the lot

25 cars available See all Cars

Dealership reviews

3.3
Rating and reviews of Freeman Lexus are from Cars.com and DealerRater.com

10 reviews

All of my family members bought car here when come the...

1.0
by ImaxjangbuJb on Oct 08, 2021

All of my family members bought car here when come the service it’s not Lexus service. People are not very nice they don’t do good job. My my new Lexus first service they scratch my car and they don’t even tell me about it.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Great Transaction!

5.0
by Jill S. on Nov 15, 2018

I traveled 12 hours to Santa Rosa from Carpinteria to purchase my 2017 Subaru Outback 3.6 Touring car from Freeman Lexus. My Subaru was a trade in and I couldn't be happier with the assistance I received from Greg Adair, internet sales manager. Greg made sure that my car purchase went smoothly and that my Subaru Outback was washed and ready to go upon my arrival at Freeman Lexus. When I discovered that my Subaru was missing it's cargo cover Greg sent me a brand new cargo cover. I highly recommend buying a car from Greg Adair and Freeman Lexus.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Looking for SC430

1.5
by joan07ark54 on Sep 13, 2017

Made an online inquiry re: an 430SC and received canned response. I made further inquiries with no further response.

Customer service 1.0 Overall experience 2.0 Does not recommend this dealer. Did not purchase a vehicle.

Top Choice for Friendly AND Highly Competant

5.0
by Robert Osborn on Aug 22, 2017

The Bodyshop at Freeman, is one of the best experiences I've had at any auto service facility-They were friendly, respectful, and made me feel welcome. Also very down to earth and patient-They helped me to unravel a previous Body Shop's mistakes, and even provided a ton of excellent pictures of the repairs they made, so that I could share them with the previous (very mediocre) body shop, and was able to used to help in working towards a settlement with the first shop-Literally Freeman restored my faith in auto repair shops, and helped me to resolve a frustrating car related conundrum.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.

Summer Fun!

5.0
by Dana8a on Apr 24, 2017

We just drove up the coast to get a convertible LCertified Pre Owned for the summer. They answered our call and emails, sent us video of the car and it was such a great deal we drove 6 hours from Santa Barbara to go get it. Great Job Blake and Greg. Sunset with the top down, a warranty from Lexus and some service to boot. Wendy LOVE, LOVE, LOVES her car.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Horrible service department

1.5
by Dissatisfied customer on Apr 15, 2017

April 2017. I needed four new tires and an oil change. I made it clear that I absolutely, positively HAD to have my car ready by 2:00 pm, or I couldn't leave it. Brought it in at 8:30, per my appointment. I tried to check the status at 1:00 but my service adviser (Calli) was gone until 2:00. At 2:00 I was told it would be one more hour. At 3:30 I walked into the service area and saw my car was not being serviced. Eric, the service manager, was as unconcerned as the service adviser. Nobody cared...at all. I was planning to buy another Lexus, but not anymore.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Liked on-line ad; Dealer did not reply to inquiry.

2.0
by jt on Apr 09, 2017

Saw the model and color car I was looking for in the dealer's on-line ad ... did not receive a reply to my inquiry. I understand administrative errors occur. I did find a similar car within the next few days. No longer looking.

Overall experience 2.0 Does not recommend this dealer. Did not purchase a vehicle.

Insulting Pre Service Inspection

2.2
by Brevity on Dec 08, 2016

When you go in for service, the first thing they do is an almost microscopic inspection of your car exterior for the smallest imperfections. This isn't simply self-protection. They don't examine the interior and dishonest customers could also claim an upholstery rip was their fault. Anyway the smallest exterior issues (where there is no dent) are easily resolved in a minute or two with rubbing compound. This is more than just paranoid lawyers. After all restaurants, garages, and some medical centers, do valet parking with the same potential for abuse. Yet, none of these do this kind of inspection in my experience. This can only be construed as an attempt to intimidate customers but doing so to an honest customer is simply insulting. I can easily take my Lexus to a Diamond Certified, privately owned, repair shop that doesn't insult me with this kind of behavior. If Freeman Lexus thinks this is necessary I think I won't go there for service.

Customer service 2.0 Overall experience 1.0 Does not recommend this dealer.

I don't often write reviews but I think it's impor

5.0
by MELISSA J on Jan 12, 2016

I don't often write reviews but I think it's important to share when someone receives service as great as the service I received. I lived in Healdsburg for twenty years before moving to Southern California. I recently sold my car and was interested in leasing an IS 200t. I initially called a local Southern California dealership and shared what I was looking for. I am one to do lots of research prior to making a decision on something like a new car so I was very specific about what I wanted. Long story short, the dealership in Southern California lied to me about not being able to get the car that I wanted because of the time of year and then tried to get me to lease last year's model in a color that I didn't want. I decided to call Freeman Lexus and see what they could offer. When I called, less than an hour before closing on a Friday evening, Greg answered the phone. I explained exactly what I wanted. He was so friendly and helpful. He had exactly what I wanted on the lot and emailed me with lease terms before he left that evening. I couldn't have asked to get a more helpful guy on the phone. The next morning I called him to let him know that I'd booked a flight up north for the following weekend and would be there to pick up the car. I was so amazed at how easy he made everything. Nothing was a hassle and customer service was very obviously number one to him. I flew up on a Saturday evening and arrived at the dealership on Sunday morning. Greg came in an hour before they opened to meet with me and get all of the paperwork done, even though it was his day off! I worked with Ian in financing who was beyond friendly and helpful. He shared options with me and helped me to select an additional insurance package that was well worth the money. Bill assisted with showing me all of the bells and whistles on the car which keyed me in to all that the car could do. He was cheery and really great at sharing all of the cool features on the car. Even the rest of the staff, who had no interaction with me other than in passing, thanked me for choosing their dealership and made me feel as if they really valued all of their customers. I cannot say enough about Greg, Ian, and Bill. I would highly recommend this dealership to anyone looking to buy or lease a Lexus. I will be back in three years for my next lease even though its a ten hour drive for me each direction. If I could give them a higher rating, I would!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Great Buying Experience

5.0
by Alan C on Jan 28, 2013

Though more than 50 miles from my home, my salesman Mitch, and the office staff at Freeman, made the drive more than worthwhile to see, drive, and buy the exact make & model used car I was searching for. If Freeman Lexus/Toyota has what you may be looking for, don't hesitate to call, be sure and ask for Mitch, and make the trip. You won't be disappointed.

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
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