Fountain Buick GMC

4.4

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–1:00pm
Sunday
Closed
Sales
Monday
8:30am–9:00pm
Tuesday
8:30am–9:00pm
Wednesday
8:30am–9:00pm
Thursday
8:30am–9:00pm
Friday
8:30am–9:00pm
Saturday
8:30am–8:00pm
Sunday
11:00am–6:00pm

Cars on the lot

26 cars available See all Cars

Dealership reviews

4.4
Rating and reviews of Fountain Buick GMC are from Cars.com and DealerRater.com

178 reviews

The manager that talked to me she was very polite, she

5.0
by a.sere on May 22, 2022

The manager that talked to me she was very polite, she answered all my questions in a very professional way.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Nice salespersons.

5.0
by mateomanolo on May 03, 2022

Nice salespersons. Transparency. Non-pressure. Needs buildings update but overall was a amazing experience. Thanks

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello, your wonderful feedback and rating mean a lot to us.

The best sales person.

5.0
by nelson_matos04 on May 03, 2022

The best sales person. The financial guy is awesome luis. Brian an juan good job

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello, we're happy you found our staff to be so supportive!

Be careful buying if out of state

1.0
by john stauffer on Apr 29, 2022

We are still waiting on title. Almost 2 months and they collected our sales tax up front and we can't get it licensed. Be careful if you are out of state.

Customer service 1.0 Buying process 5.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi John, It's upsetting to hear that you did not receive top-notch service we strive to provide. Please accept our sincerest apologies on behalf of everyone on the team.

Todo fue perfecto.

5.0
by patriciagomez on Apr 29, 2022

Todo fue perfecto. Gracias Manolo, you are the best. Recomendado 100%. Muy profesional y rápido

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hola, Muchas gracias por tu reseña para nosotros ha sido un placer servirte. 

Shop elsewhere

1.0
by Brian on Apr 22, 2022

Had communication with one salesman that was positive, Andrew. Then came Brian…Brian killed the deal…I advised them that I was traveling from a great distance and asked about any damage or issues. They said it had a couple minor scratches and tried to point them out on FaceTime and pictures. When I said I couldn’t make it until Monday (holiday weekend) Brian was unwilling to hold the car in the back because “if you put a sold sign on the car, it attracts attention.” When Monday came, I told them I was on the way and requested the car be cleaned in prep for delivery as I had a check for the car ready. Once we arrived after 4 hours of driving, we were (barely) greeted by Brian and he was less than friendly. The car was dirty and appeared to have much more damage than expressed. The interior leather had an obvious cut that should have been relayed. I asked about the detail issues, which Brian said there was no one there to answer my questions. I asked for the manager and he didn’t bother. I asked for Andrew and told him my disappointment. He did listen, but what a waste! Save yourself the trouble. It appears that this dealer won’t care about customers.

Customer service 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hello, thank you for taking the time to let us know about your recent experience. We're disappointed to hear of the negative experience you had at our location. We want to assure you that your experience is not common. If you’d like to discuss this further, please contact General manager Kyle at Kyle.Clements@kingmail.us

Cathy was fantastic to work with.

5.0
by togepomma on Apr 17, 2022

Cathy was fantastic to work with. Her sales support nature doesn’t stop when the deal is done. She actively works to check in with me often and is very responsive when I have a question.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello, we're happy you found our staff to be so supportive! Hope to see you again.

I had a smooth experience.

5.0
by jorjs3 on Apr 07, 2022

I had a smooth experience. The staff were friendly and made the process easy. I would definitely do business with them again!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello, thanks for your praise and kind comments about our team!

Excellent customer service experience awesome service

5.0
by wall222 on Apr 05, 2022

Excellent customer service experience awesome service from great sales department I will seriously consider buying again and again

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello, thank you for your kind words and this wonderful review!

Outstanding.

5.0
by Jarrod P. on Apr 02, 2022

Outstanding. I am a repeat customer and I was happy as always. I highly recommend this dealership.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi jarrod, thank you for your kind words and this wonderful review!

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