Fountain Buick GMC
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Dealership reviews
178 reviews
The manager that talked to me she was very polite, she
The manager that talked to me she was very polite, she answered all my questions in a very professional way.
Nice salespersons.
Nice salespersons. Transparency. Non-pressure. Needs buildings update but overall was a amazing experience. Thanks
Hello, your wonderful feedback and rating mean a lot to us.
The best sales person.
The best sales person. The financial guy is awesome luis. Brian an juan good job
Hello, we're happy you found our staff to be so supportive!
Be careful buying if out of state
We are still waiting on title. Almost 2 months and they collected our sales tax up front and we can't get it licensed. Be careful if you are out of state.
Hi John, It's upsetting to hear that you did not receive top-notch service we strive to provide. Please accept our sincerest apologies on behalf of everyone on the team.
Todo fue perfecto.
Todo fue perfecto. Gracias Manolo, you are the best. Recomendado 100%. Muy profesional y rápido
Hola, Muchas gracias por tu reseña para nosotros ha sido un placer servirte.
Shop elsewhere
Had communication with one salesman that was positive, Andrew. Then came Brian…Brian killed the deal…I advised them that I was traveling from a great distance and asked about any damage or issues. They said it had a couple minor scratches and tried to point them out on FaceTime and pictures. When I said I couldn’t make it until Monday (holiday weekend) Brian was unwilling to hold the car in the back because “if you put a sold sign on the car, it attracts attention.” When Monday came, I told them I was on the way and requested the car be cleaned in prep for delivery as I had a check for the car ready. Once we arrived after 4 hours of driving, we were (barely) greeted by Brian and he was less than friendly. The car was dirty and appeared to have much more damage than expressed. The interior leather had an obvious cut that should have been relayed. I asked about the detail issues, which Brian said there was no one there to answer my questions. I asked for the manager and he didn’t bother. I asked for Andrew and told him my disappointment. He did listen, but what a waste! Save yourself the trouble. It appears that this dealer won’t care about customers.
Hello, thank you for taking the time to let us know about your recent experience. We're disappointed to hear of the negative experience you had at our location. We want to assure you that your experience is not common. If you’d like to discuss this further, please contact General manager Kyle at Kyle.Clements@kingmail.us
Cathy was fantastic to work with.
Cathy was fantastic to work with. Her sales support nature doesn’t stop when the deal is done. She actively works to check in with me often and is very responsive when I have a question.
Hello, we're happy you found our staff to be so supportive! Hope to see you again.
I had a smooth experience.
I had a smooth experience. The staff were friendly and made the process easy. I would definitely do business with them again!
Hello, thanks for your praise and kind comments about our team!
Excellent customer service experience awesome service
Excellent customer service experience awesome service from great sales department I will seriously consider buying again and again
Hello, thank you for your kind words and this wonderful review!
Outstanding.
Outstanding. I am a repeat customer and I was happy as always. I highly recommend this dealership.
Hi jarrod, thank you for your kind words and this wonderful review!