Fort Wayne Toyota Lexus

4.5

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–3:00pm
Sunday
Closed
Sales
Monday
9:00am–7:00pm
Tuesday
9:00am–7:00pm
Wednesday
9:00am–7:00pm
Thursday
9:00am–7:00pm
Friday
9:00am–7:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Cars on the lot

148 cars available See all Cars

Dealership reviews

4.5
Rating and reviews of Fort Wayne Toyota Lexus are from Cars.com and DealerRater.com

896 reviews

I took my car in because my screen told me it needed

4.0
by SUSAN1807 on Apr 22, 2022

I took my car in because my screen told me it needed service. I didn’t know what that meant. Maybe I should have been told when purchasing car, by the sales person, exactly what to expect. This whole experience of purchasing car could have been easier if I had a better sales person. It’s been a confusing mess since. I have found out so much about my car by using YouTube. When I took my car in for service, I thought it was because something was wrong, not that it was time for a service. The service person responsible for meeting me and taking keys etc., told me this and that. I wanted to ask him questions. He did answer questions, but had more questions and he had already walked away, thinking he answered my questions. I was talking to him and he wasn’t there, as I was looking in my back seat because I thought that was part of the problem, my seatbelts. He answered questions, which I did not understand. Just because he works there everyday, doesn’t mean I know what he is talking about. I think I have figured out what I wanted to know, but haven’t been in my car today and will check it later. The whole process was a mess. When I was given my keys and checking out I thought I owed money. I didn’t. How would I know, no one ever told me. I just hate things weren’t explained to me at purchase and things again, aren’t explained at service. How in the heck was I to know there wasn’t a charge for service, no one ever told me. I felt like a fool. I still feel like a fool.

Customer service 2.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Thank you for your review. We’re sorry your visit didn’t go as planned, Susan, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Always exceptional service

5.0
by Dennis M on Apr 21, 2022

Always exceptional service. Professional and friendly. Only negative is that they no longer stock the Lexus tumblers in the parts area. My sales person, Keith Schendel, has always provided excellent service and has guided me through my 11 Lexus vehicles.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Dennis, and don't hesitate to let us know if we can be of further assistance.

They had the car ready for me to test drive when I got

4.0
by JANDJMILLER91220 on Apr 21, 2022

They had the car ready for me to test drive when I got there! They allowed me to put my daughters car seat in the vehicle for my test drive! The only thing I didn’t like about them is that they let us take it for a test drive before doing an inspection on the vehicle! We told them it pulled to the right during the test drive they said they would do an alignment on it before we could pick it up! When I went and picked it up it was still pulling so they had me bring it back in because they didn’t do it! But overall very friendly people! They opened the doors when we walked up and greeted us and we’re all around nice place to get a vehicle from.

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Fort Wayne Toyota Lexus!

Chris, Kyle, Austin,Kris, Jason and crew have gone above

5.0
by LEZLI423 on Apr 21, 2022

Chris, Kyle, Austin,Kris, Jason and crew have gone above and beyond to help me with this purchase!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Fort Wayne Toyota Lexus!

The dealership was nice clean the salesman was courteous

4.0
by JEROMEHOGUE on Apr 20, 2022

The dealership was nice clean the salesman was courteous and the business manager was easy to work with and got me a loan that I thought was good payment

Customer service 4.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Thank you, Jerome, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Service Comment

5.0
by kjw15196 on Apr 19, 2022

For the second time utilizing their service department, the level of customer interaction/service has exceeded my expectations. So far, they have stepped up with what is expected when servicing my Lexus that was purchased at the dealership.

Customer service 5.0 Buying process 2.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you so much for taking the time to leave us a great review. We appreciate your business and we look forward to having you as one of our valued customers for years to come.

Service people friendly and efficient.

5.0
by 8CAROLDECKER on Apr 18, 2022

Service people friendly and efficient. Great customer service. Everything was explained thoroughly and explained clearly. Jeremery was great.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Carol, We appreciate your business, and Jeremy and our team look forward to serving you again soon!

Friendly staff and Great customer service.

5.0
by ANGELACANE_85 on Apr 18, 2022

Friendly staff and Great customer service. I was very pleased with the way they handled our car issues.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for choosing Fort Wayne Toyota Lexus, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Friendly and informative.

5.0
by HOMEBOUNDKAM on Apr 16, 2022

Friendly and informative. They worked with our schedules and made test driving and ultimately purchasing very easy.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

Toyota has always taken not only good care of our cars

5.0
by GSWEETLAND on Apr 15, 2022

Toyota has always taken not only good care of our cars but Of us as owners.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fort Wayne Toyota Lexus.

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