Fort Wayne Toyota Lexus

4.5

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–3:00pm
Sunday
Closed
Sales
Monday
9:00am–7:00pm
Tuesday
9:00am–7:00pm
Wednesday
9:00am–7:00pm
Thursday
9:00am–7:00pm
Friday
9:00am–7:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Cars on the lot

148 cars available See all Cars

Dealership reviews

4.5
Rating and reviews of Fort Wayne Toyota Lexus are from Cars.com and DealerRater.com

894 reviews

Good customer service, with a staff that is helpful and

5.0
by GERIAMBROSE on Apr 27, 2022

Good customer service, with a staff that is helpful and accommodating. The entire process went smoothly.

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Geria, Thank you so much for your excellent review! We are so glad that Damian had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Fort Wayne Toyota Lexus. Please don't hesitate to reach out if you need anything else.

Always informative and timely.

5.0
by joylift on Apr 27, 2022

Always informative and timely. Helpful with questions. Thorough with troubleshooting. Offer appropriate suggestions for care of vehicle.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the kind words for our service department! Neil and our team look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

Great experience!!

5.0
by Wendy S. on Apr 26, 2022

I was actually in for a tire rotation next door…and then I saw her!! My beautiful Pearly white Lexus!! It was truly a quick, effortless transaction. My salesman Jim Hooper is the best! He took the time to explain how to use all the features/set up my phone and set my home on the navigation.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Wendy, Thank you for sharing your experience with us! We're happy to hear Jim was able to take great care of you and listen to all of your needs. We truly appreciate your feedback!

The advisor who took care of my car was accommodating.

5.0
by rcastro on Apr 26, 2022

The advisor who took care of my car was accommodating. The service was quick and they even gave my car a bit of a wash after.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fort Wayne Toyota Lexus.

They are always super friendly and nice.

5.0
by trobbins609 on Apr 25, 2022

They are always super friendly and nice. And very helpful when I go in there

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Fort Wayne Toyota Lexus, we look forward to having you as one of our valued customers for many more years to come!

Great service.

5.0
by JMALONEY7 on Apr 23, 2022

Great service. Got us in and out earlier than expected. Definitely appreciate their attention to detail.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

They are both professional and personal as they deal with

5.0
by ronjeanacollins on Apr 22, 2022

They are both professional and personal as they deal with their customers. I've received service from Fort Wayne Toyota Lexus for well over a decade and have not been disappointed. I appreciate their patience as I ask questions pertaining to service needs.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

I took my car in because my screen told me it needed

4.0
by SUSAN1807 on Apr 22, 2022

I took my car in because my screen told me it needed service. I didn’t know what that meant. Maybe I should have been told when purchasing car, by the sales person, exactly what to expect. This whole experience of purchasing car could have been easier if I had a better sales person. It’s been a confusing mess since. I have found out so much about my car by using YouTube. When I took my car in for service, I thought it was because something was wrong, not that it was time for a service. The service person responsible for meeting me and taking keys etc., told me this and that. I wanted to ask him questions. He did answer questions, but had more questions and he had already walked away, thinking he answered my questions. I was talking to him and he wasn’t there, as I was looking in my back seat because I thought that was part of the problem, my seatbelts. He answered questions, which I did not understand. Just because he works there everyday, doesn’t mean I know what he is talking about. I think I have figured out what I wanted to know, but haven’t been in my car today and will check it later. The whole process was a mess. When I was given my keys and checking out I thought I owed money. I didn’t. How would I know, no one ever told me. I just hate things weren’t explained to me at purchase and things again, aren’t explained at service. How in the heck was I to know there wasn’t a charge for service, no one ever told me. I felt like a fool. I still feel like a fool.

Customer service 2.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Thank you for your review. We’re sorry your visit didn’t go as planned, Susan, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Michael found the perfect car for me to purchase.

5.0
by JILLSLAGEL on Apr 22, 2022

Michael found the perfect car for me to purchase. He went above and beyond to make sure I was satisfied with my purchase.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We are very happy to have provided you with such a positive experience! We sincerely value your business, Jill, and look forward to your next visit.

They had the car ready for me to test drive when I got

4.0
by JANDJMILLER91220 on Apr 21, 2022

They had the car ready for me to test drive when I got there! They allowed me to put my daughters car seat in the vehicle for my test drive! The only thing I didn’t like about them is that they let us take it for a test drive before doing an inspection on the vehicle! We told them it pulled to the right during the test drive they said they would do an alignment on it before we could pick it up! When I went and picked it up it was still pulling so they had me bring it back in because they didn’t do it! But overall very friendly people! They opened the doors when we walked up and greeted us and we’re all around nice place to get a vehicle from.

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Fort Wayne Toyota Lexus!

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