Ford of Kendall

4.4

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–5:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–9:00pm
Sunday
11:00am–7:00pm

Cars on the lot

213 cars available See all Cars

Dealership reviews

4.4
Rating and reviews of Ford of Kendall are from Cars.com and DealerRater.com

227 reviews

Great Experience For 1st timer

5.0
by Olexas on May 25, 2021

We were immediately greeted and assisted by Ricardo who was extremely nice and attentive. He listened to our needs and delivered!!! Then credit manager Juan and insurance representative Sarai...all extremely nice!! The car needed a couple minor cosmetic repairs and was done within 3 days along with an awesome cleaning detail! Will definitely go back when we are ready for our next vehicle!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi, thank you for taking the time to notice those efforts and for leaving such an awesome review! We look forward to your next visit! Take care!

Ford Edge 2019

5.0
by Ramon Clemente on May 20, 2021

Great service from the time I park my car in the service department to me driving away.

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

Retired

5.0
by Manuel Barquin on May 15, 2021

Excellent dealership. It was a pleasure to deal with Mr. Cuadros

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello Manuel, thank you for leaving such a great review and high star rating. At Ford of Kendall, LLC, we value our customers and we look forward to seeing you on your next visit. Take care!

Bought a F150

5.0
by Daniel Parra on May 13, 2021

Nice experience. Easy purchase. No hassle or tricks. If I have any complaints , it would be that I bought a used car and they didn't change the cabin air filter. The cleaning was not very good. Not a big deal. When I got home I washed it and changed the cabin air filter.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

F150 repair.....Ford of Kendall beware.

2.7
by Herbert Martinez on May 08, 2021

Customer service and facilities are amazing. Hi we?re i continue with two problems that the truck went in for . One is large leak in fuel evap system, the other is a leak in the passenger side sunroof. Paid over $500 amd no repair.

Customer service 5.0 Quality of repair 1.0 Overall experience 2.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi, we are so disappointed to learn of this situation you have described. Please give us a call at (305) 238-9211 and we will do our best to make this better. We hope to hear from you soon.

A Bad time buying a car

1.0
by Antonio Nadais on May 06, 2021

I had the worst experience buying a car in all my life! I had to call police just to have an idea.... I asked to talked to the owner but I think he doesn't care about customer either.

Customer service 1.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Antonio, thank you for taking the time to bring this to our attention. Customer service is one of our top priorities and we are disappointed to learn that you had anything less than a stellar experience with us. We would like the chance to talk to you further so please do call us at (305) 238-9211 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

Outstanding!

5.0
by Irving Sanchez on May 01, 2021

Great service by Milton and Amy.I recommend this dealer to anyone in the market for a vehicle.

Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!

Lies and Deception!!!!!

1.8
by Guy Joseph on Apr 23, 2021

So I generally do not complain. I'm a Marine Corps Veteran with 2 tours. I have never been insulted and lied to by an organization so much which has led to me writing this review. I Bought this vehicle 08/23/2020 from Ford Of Kendall From Alexi and of course the vehicle was used but I had 2 simple request and was "PROMISED" that it would be taken care of. (1) Spare key (2) Valve Cover Gasket Replacement. As a standard when work is done on a vehicle it is updated on Carfax and you are given documentation proving that the work was done. I was told verbally and promised that it would be updated!!!! Needless to say No documentation and where the small leak was, it's still there. I've driven down to Kendall from Fort Lauderdale, which is a 40 min drive each way, on 2 other occasions after purchasing the vehicle to resolve the issues only to get the run around I asked to speak to a manager and was left outside to wait only to be promised that I would get a call from a local locksmith to resolve the issue. Also called and spoke to an EDDY who claimed to be the manager and would call me back. It's only taken me this long to give a review because I wanted to give this company the benefit that they would stand behind their word!!!! Also had a child who was in a coma for 4 months, so writing a a review was not a priority at the time. Needless to say I would not purchase another vehicle from these people nor would I recommend anyone! Eager to take my $3k cash deposit and not deliver what they promised!!!!!!!! Disgusted and unhappy consumer.

Customer service 1.0 Buying process 3.0 Quality of repair 1.0 Overall experience 2.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Ford of Kendall, LLC. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We take our clients' comments seriously and want to understand in further detail what exactly went wrong. Please reach out to us at (305) 238-9211 at your earliest convenience so we can begin working towards resolving this matter. We value your business and understand we can always improve so we hope to speak with you soon. Take care!

Dr. John Honore

1.7
by John Honore on Apr 20, 2021

Not good. What I have noticed is that there is plenty movement but no progress. I will have to return my car for a reset. I was told that I would be there for about an hour but stayed almost 3 hours. My service as completed and had to inform the rep. As a business professor, I call this a lack of efficiency and effective. Had it not been for my maintenance plan, I would never return. I have a car with Chevy and their service is exceptional.

Customer service 2.0 Quality of repair 2.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi John, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (305) 238-9211 so we can work towards a resolution. Take care!

Used Car Purchase

5.0
by Jeffrey Bartley on Apr 19, 2021

Everything went quickly and smoothly. I did buy car with cash so no financing was involved Jeff

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Jeffrey, thank you for taking the time out of your day to tell us about your experience. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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