Ford of Kendall

4.4

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–5:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–9:00pm
Sunday
11:00am–7:00pm

Cars on the lot

180 cars available See all Cars

Dealership reviews

4.4
Rating and reviews of Ford of Kendall are from Cars.com and DealerRater.com

226 reviews

Retail order markup poor customer service

1.0
by alexis on Apr 18, 2022

i Order a Maverick on august 2021 with a sign order with price and $500 deposit almost a year later the car is arriving march 2021, i went to the dealer to start the paper work now they said they are adding a markup from $24k that we agreed on to $29k . they said i need to pay the extra money or they will sell my car to someone else. Ford prohibits this markup to retail orders but they are still doing it . one year of waiting for the car is now wasted. do not buy here go else ware .

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 3.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

best customer service ..wouldn't go anywhere else.

5.0
by Liz calvo on Mar 03, 2022

Amy Crespo is the best ! she works diligently, so you can obtain a vehicle ! High recommend !!! ask for her when looking for a good deal from a reputable dealership !

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Stay away from this dealership

1.0
by BRQK on Jan 31, 2022

I drove over an hour to this place looking for a car that was showing on sale on line. I got there and the car sold and they had nothing to show me, even when I told them I had enough money for a considerable down payment. The salesman was completely dismissive. However there were no issues with his conversation with a smoking man outside, assuming one of the other sales disaster. I bought another car at another dealership. They not only walked the lot with me and based of what I wanted, they went right to the car I bought. As a matter of fact, they cared enough to ask the right questions. But WATCH OUT, this was a clear case of vait and switch. Do not take time to go here. It's that place where you shouldn't be a woman client. So as you can tell. This place is a JOKE. By the way people, bait and switch is not legal. I know that's my experience. If you decide to go, good luck!

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Stay away from this dealer! Buyer Beware!

1.0
by Jorge Garciga on Jan 01, 2022

Sales and management are a bunch of liars and will do anything to make money. They sold me a new truck with tailgate damage and I trusted Paul and Arian to replace it as they promised. I signed contract and purchased it only to be told that they could not replace it since the manufacturer would not reimburse them for it since the damage was not reported by the dealer within 48 hours of delivery of vehicle to them.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 3.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Wishing to business with you

4.0
by Ibrahin blanco on Oct 28, 2021

I was sent an offer to trade my 2019 ford ranger from your office and possible lower my payment, but after negotiating with your sales dept it turn out that the ranger you had on stock was a little different than Mine , so it turn out that my payment would go up , I tried to work out a deal with them but they couldn’t help. My ranger is a 300a model and yours is a 301a , very little difference. One of your customer sales assistant was suppose to get back to me , but never did. Unfortunately this is not what I expected from you prestigious dealership . Maybe your sales dept. Could negotiate a deal base on the offer I received. Thanks for the opportunity to express my experience.

Customer service 4.0 Buying process 4.0 Quality of repair 4.0 Overall facilities 4.0 Overall experience 4.0 Does recommend this dealer. Did purchase a vehicle.

1st defective Ford after 5 good experiences

1.8
by Charles Herington on Jun 08, 2021

The 2020 Ford Explorer had problems from the beginning. Most notably a hard jerk when the car is changing gears

Customer service 2.0 Buying process 2.0 Quality of repair 2.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Charles, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (305) 238-9211 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

Good job

4.7
by Pedro Dueno on Jun 08, 2021

Verry good,very organise ,nice service man over all nice staff

Customer service 5.0 Quality of repair 5.0 Overall experience 4.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi Pedro, we are very happy we could provide you with a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!

Avoid it t any cost!Salesman People Lie and NO CS

1.0
by germain on Jun 01, 2021

Don't go there, they waste my time, I called to confirm stock of a car and Salesman named Alex, said they have a car in stock, he send me pics, even windows sticker, and after all papers done in finance , finance person cant find the car, i have to provide the Vin Number of the car Alex send me and said the car was sold to someone else! , that s no right!! All this happen in less of 48H , them say is another come in and i will need wait to middle of june to get it, they lie me, so or they NEVER have the car in stock or they just sell it to some else, that is bad practice how they do business and sales man know because he no even answer the phone any more or call me , them they say the car in stock is 6k more.. AVOID this Dealer at any cost!

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi, we regret to hear that you had this experience with us. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (305) 238-9211 so we can work towards a resolution.

Ford of Kendall

5.0
by Rosa Gonzalez on May 28, 2021

Excellent experience. Great customer service and location.

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

Great Experience For 1st timer

5.0
by Olexas on May 25, 2021

We were immediately greeted and assisted by Ricardo who was extremely nice and attentive. He listened to our needs and delivered!!! Then credit manager Juan and insurance representative Sarai...all extremely nice!! The car needed a couple minor cosmetic repairs and was done within 3 days along with an awesome cleaning detail! Will definitely go back when we are ready for our next vehicle!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi, thank you for taking the time to notice those efforts and for leaving such an awesome review! We look forward to your next visit! Take care!

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